May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
Aug 4, 2022, 6:32 pm
#646
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
Congratulations!
Although making status through segments always sounds really brutal to me. 220 /221, whatever it takes, I guess.
Aug 9, 2022, 3:43 pm
#647
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Flew AC on August 7. Received base SQx on August 9. IME (last AC flights being in March), AC-operated flights would take at least 4-5 days before posting, 2-day timeline is a market improvement! I hope this is the new standard.
From latest reports in the Accelerate Your Way to Status Promo thread, it sounds like AC has also managed to accelerate (no pun intended) the crediting timeline for the bonus SQx. I wonder if the two are related.
In any case, well done, AC!
From latest reports in the Accelerate Your Way to Status Promo thread, it sounds like AC has also managed to accelerate (no pun intended) the crediting timeline for the bonus SQx. I wonder if the two are related.
In any case, well done, AC!
Aug 19, 2022, 11:47 am
#649
Join Date: Aug 2014
Location: YYC
Posts: 2,073
For anyone who submitted an incorrect SQD request lately, was there an email confirmation when you submitted the request, like with other types of customer service emails?
Aug 19, 2022, 2:06 pm
#650
Join Date: Nov 2010
Location: YYC
Programs: AC SE MM
Posts: 605
This has happened 3 times to me. No confirmation email. Previous two I handled via concierge, after a long delay. I'm waiting a bit more before doing so again.
Aug 20, 2022, 12:00 am
#651
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
concierge forwarded a request for me May 13th, concerning 4 SQD misposted amounts from March/April flights.
Got an email from Aeroplan Elite Team on Aug 16th stating they had corrected SQD for all 3 PNRs.
Got an email from Aeroplan Elite Team on Aug 16th stating they had corrected SQD for all 3 PNRs.
Aug 26, 2022, 8:02 am
#652
Join Date: May 2016
Programs: LXFF
Posts: 489
Flew YUL-VIE, then the return was supposed to be VIE-YUL and was cancelled and was VIE-ORD-YUL (last minute at the airpot in VIE). SQD for the return hasn't posted. This was august 8th. Should I send a request for this or does it just take time for these kind of transactions? I'm 25k and this was all in J.
Aug 26, 2022, 8:28 am
#653
Join Date: Dec 2010
Location: YYC
Programs: AC SE
Posts: 317
*it hasn't. They actually credited the full SQD for a return trip with multiple segments to the one segment that that was wrong. So now I'm manually tracking about 1200 SQD below what they show on the assumption that it matters and they change it some time. Currently well over 9000SQD and will easily hit 75k SQM, if I make 100k, dont want to have them unexpectedly come back and readjust SQD back below 20000
Sep 3, 2022, 12:20 pm
#654
Join Date: Aug 2008
Location: Vancouver, BC
Posts: 41
Email for missing aeroplan points
Hi. I was wondering if anyone had the email address to claim missing aeroplan points from a flight. I tried the online form and it says I didn’t travel on my flight. Called air canada and they said to email [email protected] and it came back as undelivered.
Sep 3, 2022, 1:39 pm
#655
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Hi. I was wondering if anyone had the email address to claim missing aeroplan points from a flight. I tried the online form and it says I didn’t travel on my flight. Called air canada and they said to email [email protected] and it came back as undelivered.
Sep 6, 2022, 6:04 am
#656
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Flew AC on August 7. Received base SQx on August 9. IME (last AC flights being in March), AC-operated flights would take at least 4-5 days before posting, 2-day timeline is a market improvement! I hope this is the new standard.
From latest reports in the Accelerate Your Way to Status Promo thread, it sounds like AC has also managed to accelerate (no pun intended) the crediting timeline for the bonus SQx. I wonder if the two are related.
In any case, well done, AC!
From latest reports in the Accelerate Your Way to Status Promo thread, it sounds like AC has also managed to accelerate (no pun intended) the crediting timeline for the bonus SQx. I wonder if the two are related.
In any case, well done, AC!
Sep 8, 2022, 3:18 am
#657
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,603
I have two recent flights that weren’t credited to my million mile counter. Has anyone else had this recently and how was it resolved? I did reach out to Aeroplan to ask about this and I was told it would be credited shortly. First time I’ve ever noticed the missing miles and miles not automatically being added when the AQM were successfully credited to my account.
Sep 8, 2022, 7:41 am
#658
Join Date: Jan 2020
Posts: 36
Hi- recently hit 1MM and have not experienced what you are reporting on flight posting post the 1MM threshold being achieved
Sep 8, 2022, 7:58 am
#659
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,603
Sep 8, 2022, 8:26 am
#660
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I have two recent flights that weren’t credited to my million mile counter. Has anyone else had this recently and how was it resolved? I did reach out to Aeroplan to ask about this and I was told it would be credited shortly. First time I’ve ever noticed the missing miles and miles not automatically being added when the AQM were successfully credited to my account.