May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
May 11, 2022, 8:10 am
#586
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
No, because the people on the phone are basically reservation agents. They know very little about the program and can't actually do anything about issues like this.
You should both write in and point out that their website very clearly says that you will earn points, and that you relied on the website when purchasing your tickets. Send them a link and maybe a screenshot.
Even if they've terminated the partnership with EI, that's not your problem - they should have updated the website, and they owe you the points. And if the partnership is no longer in place, they need to update the bloody website.
This is an absolutely ludicrous situation with staggering incompetence on AC's part.
Even if they've terminated the partnership with EI, that's not your problem - they should have updated the website, and they owe you the points. And if the partnership is no longer in place, they need to update the bloody website.
This is an absolutely ludicrous situation with staggering incompetence on AC's part.
May 16, 2022, 8:29 pm
#587
Join Date: Mar 2022
Posts: 3
I have a few legs that are not posting to my account or coming back as error when I do the self-service claim, so missing a bunch of bonus miles -- when I call Aeroplan the lady said to email [email protected] -- my emails are coming back with delivery failure. Does anyone have experience with this email? Or did I jot it down incorrectly? Thanks!
May 16, 2022, 10:41 pm
#588
Join Date: Dec 2002
Posts: 8,002
SQD error in my favour?
I'm trying to figure out how family members got 25K with a base fare of $1250 before taxes.
Over 3000SQD were credited.
They only flew during the double miles/QD promo, no credit cards or Starbucks affiliations.
I'm trying to figure out how family members got 25K with a base fare of $1250 before taxes.
Over 3000SQD were credited.
They only flew during the double miles/QD promo, no credit cards or Starbucks affiliations.
May 16, 2022, 11:31 pm
#589
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,361
Carrier imposed surcharges (YQ and/or YR) also count. It’s possible there was $250 in YQ, plus double SQD you’ve got your $3000.
May 17, 2022, 12:53 am
#590
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I have a few legs that are not posting to my account or coming back as error when I do the self-service claim, so missing a bunch of bonus miles -- when I call Aeroplan the lady said to email [email protected] -- my emails are coming back with delivery failure. Does anyone have experience with this email? Or did I jot it down incorrectly? Thanks!
The answer to your question is .ca and not .com - also listed in the wiki of this thread.
May 21, 2022, 4:29 pm
#592
Join Date: Apr 2022
Location: Atlantic Canada
Programs: AC 75K, TD® Aeroplan® Visa Infinite Privilege, Hilton Gold, Marriott Gold
Posts: 6
Is anybody having an issue with earning the Aeroplan Elite Status Bonus. I flew 4 times in April, I received the 50% bonus Aeroplan points on only one of the flights and have yet to receive anything since. I am now 75K and have not received the 75% bonus for the 3 flights that I have taken in May yet either. I have selected this benefit when I reached both 50K and 75K status.
May 29, 2022, 9:02 pm
#593
Join Date: Sep 2021
Posts: 134
Does anyone can give me some suggestion? I have a flight from HKG-YVR-YUL-YYZ and buy with Flex fare, but then the flight cancel I change the flight from HKG-ICN-YYZ and the HKG-ICN was operated by Asiana Airlines. But after I check that the HKG-ICN only give 50% but when I see the Air Canada website it said I can earn 100%, does anyone know what can I do ? Thanks.
May 29, 2022, 9:07 pm
#594
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I have a flight from HKG-YVR-YUL-YYZ and buy with Flex fare, but then the flight cancel I change the flight from HKG-ICN-YYZ and the HKG-ICN was operated by Asiana Airlines. But after I check that the HKG-ICN only give 50% but when I see the Air Canada website it said I can earn 100%, does anyone know what can I do ?
May 31, 2022, 5:00 pm
#595
Join Date: Oct 2019
Programs: AC 50K, WS Gold, MB Titanium, National EE, UA Silver
Posts: 237
If I made a flight change and looking to request missing SQM/SQD/Points, do I use the ticket number for my original booking or ticket number for the changed flight?
If I need to request with new ticket #, where can I find the new ticket # for my changed flight?
Also, has anyone run into issues with SQM/SQD not posting due to flight changes? I am assuming that the ticket number changes all fall under the same booking reference so they should credit correctly, right?
If I need to request with new ticket #, where can I find the new ticket # for my changed flight?
Also, has anyone run into issues with SQM/SQD not posting due to flight changes? I am assuming that the ticket number changes all fall under the same booking reference so they should credit correctly, right?
Last edited by c224488; Jun 1, 2022 at 1:39 am Reason: Merge consecutive posts by same user
Jun 2, 2022, 3:23 pm
#596
Join Date: Oct 2019
Programs: AC 50K, WS Gold, MB Titanium, National EE, UA Silver
Posts: 237
I have a suggestion for future posts regarding missing SQM/SQD/SQS and Bonuses etc. I would suggest to add the following information:
1. Any Vouchers or eCoupons used (or any other promos on top of cash)
2. Flight Changes/Re-Bookings or IRROPS?
3. If yes to Flight Changes, was it done via CS Agent or Online via web/app
It seems that flights are not crediting when they have been changed (especially if its done by a Customer Service Rep/Agent). I'm going to take a wild guess and assume that many of the posters on here who have experienced delays or missing SQx have experienced some sort of flight change or delay that causes their Ticket # to change. I find that sometimes, when the Ticket # changes, the Fare Class is also affected.
Therefore, it would be nice to quantitatively track whether flight changes/bookings/IRROPS causes a greater chance of missing SQx.
1. Any Vouchers or eCoupons used (or any other promos on top of cash)
2. Flight Changes/Re-Bookings or IRROPS?
3. If yes to Flight Changes, was it done via CS Agent or Online via web/app
It seems that flights are not crediting when they have been changed (especially if its done by a Customer Service Rep/Agent). I'm going to take a wild guess and assume that many of the posters on here who have experienced delays or missing SQx have experienced some sort of flight change or delay that causes their Ticket # to change. I find that sometimes, when the Ticket # changes, the Fare Class is also affected.
Therefore, it would be nice to quantitatively track whether flight changes/bookings/IRROPS causes a greater chance of missing SQx.
Jun 11, 2022, 8:06 pm
#597
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
I went to from YOW to DCA via YYZ, and back - around Easter weekend.
Booked about a month earlier.
Got the promo for double credit for YOW-YYZ and return flights- but not for the YYZ-DCA flights and return.
Can I ask for missing promo credit through the missing credits section of the Aeroplan web site, or do I have to email Aeroplan though the customer support section of AC/Aeroplan web site?
Booked about a month earlier.
Got the promo for double credit for YOW-YYZ and return flights- but not for the YYZ-DCA flights and return.
Can I ask for missing promo credit through the missing credits section of the Aeroplan web site, or do I have to email Aeroplan though the customer support section of AC/Aeroplan web site?
Jun 12, 2022, 6:07 am
#598
Join Date: Jan 2022
Programs: Aeroplan SE, AA ExecPlat
Posts: 184
Is anybody having an issue with earning the Aeroplan Elite Status Bonus. I flew 4 times in April, I received the 50% bonus Aeroplan points on only one of the flights and have yet to receive anything since. I am now 75K and have not received the 75% bonus for the 3 flights that I have taken in May yet either. I have selected this benefit when I reached both 50K and 75K status.
Weirdly though, I flew AC-ticketed Swiss-operated P class YUL ZRH last week and the regular miles posted correctly (100 percent at 3720), I received the elite status bonus of only 930 points, a 25 percent amount. I can't find anything in the fine print regarding this bonus being paid at a different rate. Weird?
Jun 12, 2022, 6:47 am
#599
Join Date: Sep 2015
Posts: 1,187
I'm a newbie here having status matched last fall. As an E75, I've successfully received the 75 percent bonus on UA and AC flights that I've credited.
Weirdly though, I flew AC-ticketed Swiss-operated P class YUL ZRH last week and the regular miles posted correctly (100 percent at 3720), I received the elite status bonus of only 930 points, a 25 percent amount. I can't find anything in the fine print regarding this bonus being paid at a different rate. Weird?
Weirdly though, I flew AC-ticketed Swiss-operated P class YUL ZRH last week and the regular miles posted correctly (100 percent at 3720), I received the elite status bonus of only 930 points, a 25 percent amount. I can't find anything in the fine print regarding this bonus being paid at a different rate. Weird?
Jun 12, 2022, 6:53 am
#600
Join Date: Jan 2022
Programs: Aeroplan SE, AA ExecPlat
Posts: 184
Definitely posted next day and was clearly labeled as elite status bonus. If it had been a class bonus, that would be in the original flight posting. Swiss P is 100 percent for international, nothing more.