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Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

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Old Sep 3, 22, 5:38 am   -   Wikipost
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Last edit by: Adam Smith
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For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS, as well as Aeroplan points).

This should trigger automatic SQD crediting.

If the request is rejected by the automated system, e-mail [email protected].

For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy.

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Old May 10, 22, 9:26 pm
  #571  
 
Join Date: Sep 2015
Posts: 410
Originally Posted by canadiancow View Post
You get Aeroplan points if it's AC marketed. You don't if it's not.
This is AC marketed, no?

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Old May 10, 22, 10:09 pm
  #572  
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Join Date: Feb 2015
Location: YYC
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Originally Posted by vancouver25k View Post
This is AC marketed, no?
Yes.
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Old May 10, 22, 11:34 pm
  #573  
 
Join Date: Sep 2015
Posts: 410
I can confirm that customer service got back to me regarding those flights saying that they were not eligible to earn AP points.
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Old May 11, 22, 8:01 am
  #574  
 
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 105
Originally Posted by canadiancow View Post
You get Aeroplan points if it's AC marketed. You don't if it's not.
That's what I thought but the agent said EI earns nothing. 014 ticket purchased through AC.

Should I call AP again?
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Old May 11, 22, 8:10 am
  #575  
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Originally Posted by Bindy Johal View Post
Should I call AP again?
No, because the people on the phone are basically reservation agents. They know very little about the program and can't actually do anything about issues like this.

Originally Posted by Bindy Johal View Post
That's what I thought but the agent said EI earns nothing. 014 ticket purchased through AC.
Originally Posted by vancouver25k View Post
I can confirm that customer service got back to me regarding those flights saying that they were not eligible to earn AP points.
You should both write in and point out that their website very clearly says that you will earn points, and that you relied on the website when purchasing your tickets. Send them a link and maybe a screenshot.

Even if they've terminated the partnership with EI, that's not your problem - they should have updated the website, and they owe you the points. And if the partnership is no longer in place, they need to update the bloody website.

This is an absolutely ludicrous situation with staggering incompetence on AC's part.
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Old May 16, 22, 8:29 pm
  #576  
 
Join Date: Mar 2022
Posts: 3
I have a few legs that are not posting to my account or coming back as error when I do the self-service claim, so missing a bunch of bonus miles -- when I call Aeroplan the lady said to email [email protected] -- my emails are coming back with delivery failure. Does anyone have experience with this email? Or did I jot it down incorrectly? Thanks!
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Old May 16, 22, 10:41 pm
  #577  
 
Join Date: Dec 2002
Posts: 7,359
SQD error in my favour?
I'm trying to figure out how family members got 25K with a base fare of $1250 before taxes.
Over 3000SQD were credited.
They only flew during the double miles/QD promo, no credit cards or Starbucks affiliations.
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Old May 16, 22, 11:31 pm
  #578  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 5,811
Originally Posted by tracon View Post
SQD error in my favour?
I'm trying to figure out how family members got 25K with a base fare of $1250 before taxes.
Over 3000SQD were credited.
They only flew during the double miles/QD promo, no credit cards or Starbucks affiliations.
Carrier imposed surcharges (YQ and/or YR) also count. Its possible there was $250 in YQ, plus double SQD youve got your $3000.
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Old May 17, 22, 12:53 am
  #579  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
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Originally Posted by pycee View Post
I have a few legs that are not posting to my account or coming back as error when I do the self-service claim, so missing a bunch of bonus miles -- when I call Aeroplan the lady said to email [email protected] -- my emails are coming back with delivery failure. Does anyone have experience with this email? Or did I jot it down incorrectly? Thanks!
Since this is a question about missing flights rather than specific to the promo in which you had originally posted it, I've moved your post here.

The answer to your question is .ca and not .com - also listed in the wiki of this thread.
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Old May 17, 22, 12:12 pm
  #580  
 
Join Date: Dec 2002
Posts: 7,359
Originally Posted by ChrisA330 View Post
Carrier imposed surcharges (YQ and/or YR) also count. Its possible there was $250 in YQ, plus double SQD youve got your $3000.
Total price including taxes/AIF/YQ and anything else you can think of was less than $1400.
Not sure how SQD got to over $3000.
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Old May 21, 22, 4:29 pm
  #581  
 
Join Date: Apr 2022
Location: Atlantic Canada
Programs: AC 75K, TD Aeroplan Visa Infinite Privilege, Hilton Gold, Marriott Gold
Posts: 6
Is anybody having an issue with earning the Aeroplan Elite Status Bonus. I flew 4 times in April, I received the 50% bonus Aeroplan points on only one of the flights and have yet to receive anything since. I am now 75K and have not received the 75% bonus for the 3 flights that I have taken in May yet either. I have selected this benefit when I reached both 50K and 75K status.
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Old May 29, 22, 9:02 pm
  #582  
 
Join Date: Sep 2021
Posts: 103
Does anyone can give me some suggestion? I have a flight from HKG-YVR-YUL-YYZ and buy with Flex fare, but then the flight cancel I change the flight from HKG-ICN-YYZ and the HKG-ICN was operated by Asiana Airlines. But after I check that the HKG-ICN only give 50% but when I see the Air Canada website it said I can earn 100%, does anyone know what can I do ? Thanks.
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Old May 29, 22, 9:07 pm
  #583  
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Originally Posted by edmond00 View Post
I have a flight from HKG-YVR-YUL-YYZ and buy with Flex fare, but then the flight cancel I change the flight from HKG-ICN-YYZ and the HKG-ICN was operated by Asiana Airlines. But after I check that the HKG-ICN only give 50% but when I see the Air Canada website it said I can earn 100%, does anyone know what can I do ?
Earnings are always based on the operating carrier, as is noted in the fine print when you choose a fare. In this case, it doesn't matter that AC credits 100% on Flex fares, because that's only for flights operated by AC. You can check the earning chart for Asiana on the Aeroplan partners page, but it's likely that your AC Flex fare booked in to H, E, Q, K, or S on Asiana and the mileage you received is correct.
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Old May 31, 22, 5:00 pm
  #584  
 
Join Date: Oct 2019
Programs: Who needs status when you have credit card?
Posts: 118
If I made a flight change and looking to request missing SQM/SQD/Points, do I use the ticket number for my original booking or ticket number for the changed flight?

If I need to request with new ticket #, where can I find the new ticket # for my changed flight?

Also, has anyone run into issues with SQM/SQD not posting due to flight changes? I am assuming that the ticket number changes all fall under the same booking reference so they should credit correctly, right?

Last edited by c224488; Jun 1, 22 at 1:39 am Reason: Merge consecutive posts by same user
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Old Jun 2, 22, 3:23 pm
  #585  
 
Join Date: Oct 2019
Programs: Who needs status when you have credit card?
Posts: 118
I have a suggestion for future posts regarding missing SQM/SQD/SQS and Bonuses etc. I would suggest to add the following information:

1. Any Vouchers or eCoupons used (or any other promos on top of cash)

2. Flight Changes/Re-Bookings or IRROPS?

3. If yes to Flight Changes, was it done via CS Agent or Online via web/app


It seems that flights are not crediting when they have been changed (especially if its done by a Customer Service Rep/Agent). I'm going to take a wild guess and assume that many of the posters on here who have experienced delays or missing SQx have experienced some sort of flight change or delay that causes their Ticket # to change. I find that sometimes, when the Ticket # changes, the Fare Class is also affected.

Therefore, it would be nice to quantitatively track whether flight changes/bookings/IRROPS causes a greater chance of missing SQx.
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