May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
May 2, 2022, 8:39 am
#573
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
My last five flights (all from last two weeks) have all posted with one segment (and accompanying SQD/S/M) missing. Is anyone else having this issue?
May 4, 2022, 12:28 pm
#574
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
Can anyone help me figure this out?
Recently flew: YUL-FRA-NCE in PY and CDG-YUL in PY
fare basis : 1717 USD (+/- 2,000 CAD)
YQ: 616 USD (+/- 789 CAD)
According to Cow's PNR viewer I get:
YUL-FRA: SQD 1131 USD (1448 CAD)
FRA-NCE: SQD 138 USD (177 CAD)
CDG-YUL: SQD 1065 USD (1364 CAD)
now because of a fare change, (had to change departure dates, and then had to do an open jaw an leave from CDG instead of NCE for the way back) AC only posts the SQD as the fare change (+/- 1K).
so when the flights posted I got this:
YUL-FRA: SQD 481(CAD) + 481 SQD as the accelarate your way to status posted
FRA-NCE: SQD 67 (CAD) (LH leg so no accelelate your way to status SQD bonus)
CDG-YUL: SQD 515 (CAD) (no bonus for accelerate your way to status bonus posted yet)
I did not do a SQD discrepency email to AC since then and then magically this morning these two lines got posted I'm guess it's the missing SQD and the promo accelerate your way to status:
AC adjustment 1770 SQD
AC adjustement 1619 SQD
all in all I got 481 + 481 + 67 + 515 + 1770 + 1619 = 4933 SQD posted and if the CDG-YUL leg posts the promo SQD (given it'll replicate what it posted on my dashboard for the initial flight of 515 SQD) I'll have gotten 4933+515= 5448
Meanwhile my calculation leads me to believe I should of received total of: 5801 SQD = (1448 x 2 + 177 + 1364 x 2)
Am I correct in calculating that I am missing 353 SQD (5801-5448)?
Recently flew: YUL-FRA-NCE in PY and CDG-YUL in PY
fare basis : 1717 USD (+/- 2,000 CAD)
YQ: 616 USD (+/- 789 CAD)
According to Cow's PNR viewer I get:
YUL-FRA: SQD 1131 USD (1448 CAD)
FRA-NCE: SQD 138 USD (177 CAD)
CDG-YUL: SQD 1065 USD (1364 CAD)
now because of a fare change, (had to change departure dates, and then had to do an open jaw an leave from CDG instead of NCE for the way back) AC only posts the SQD as the fare change (+/- 1K).
so when the flights posted I got this:
YUL-FRA: SQD 481(CAD) + 481 SQD as the accelarate your way to status posted
FRA-NCE: SQD 67 (CAD) (LH leg so no accelelate your way to status SQD bonus)
CDG-YUL: SQD 515 (CAD) (no bonus for accelerate your way to status bonus posted yet)
I did not do a SQD discrepency email to AC since then and then magically this morning these two lines got posted I'm guess it's the missing SQD and the promo accelerate your way to status:
AC adjustment 1770 SQD
AC adjustement 1619 SQD
all in all I got 481 + 481 + 67 + 515 + 1770 + 1619 = 4933 SQD posted and if the CDG-YUL leg posts the promo SQD (given it'll replicate what it posted on my dashboard for the initial flight of 515 SQD) I'll have gotten 4933+515= 5448
Meanwhile my calculation leads me to believe I should of received total of: 5801 SQD = (1448 x 2 + 177 + 1364 x 2)
Am I correct in calculating that I am missing 353 SQD (5801-5448)?
May 4, 2022, 1:23 pm
#575
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,759
Did you buy this ticket denominated in USD? Did you pay any change fees, and have you included those? It would be helpful if you could provide additional details on what you paid and when.
You could also share the new YUL-FRA base mileage in the calculator thread.
You could also share the new YUL-FRA base mileage in the calculator thread.
May 4, 2022, 7:51 pm
#576
Join Date: Sep 2015
Posts: 1,180
I've noticed that each time I change a flight, I get a new ticket number. Is this how things always worked? When I look up my PNR, I only see the latest one. (Both through AC and cowtool - probably the same data.) Are lost ticket numbers the source of missing SQDs?
May 4, 2022, 8:15 pm
#577
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
Did you buy this ticket denominated in USD? Did you pay any change fees, and have you included those? It would be helpful if you could provide additional details on what you paid and when.
You could also share the new YUL-FRA base mileage in the calculator thread.
You could also share the new YUL-FRA base mileage in the calculator thread.
I changed my ticket for YUL-FRA-NCE-FRA-YUL, paid a fare difference of 950 USD and got reimbursed 640 USD. So net-net my ticket becomes 2367 USD
I then changed my return ticket to CDG-YUL (instead of NCE-FRA-YUL). It costed my 30 USD and I got reimbursed 24 USD and was issued a gift card of 243 USD because of the fare difference in my favor. So net-net my ticket becomes 2130 USD, however on the cow calculator I see YQ as 616 and base fare 1717 all in USD it says. Taxes is something around 150 USD. Is the calculator factoring in the gift card somehow? I'm confused. See below.
May 10, 2022, 6:34 pm
#578
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 122
SO! Just called Aeroplan they said No SQM/SQS/SQD or Aeroplan Points are earned on EI flights. RIP
May 10, 2022, 6:51 pm
#579
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
Has anyone experienced clawbacks of Elite Bonus points? I’ve had my last handful of trips clawed back (SQMs still there, thankfully), but the % of Elite Bonuses have posted and taken away a day later. I have no idea why.
May 10, 2022, 9:12 pm
#581
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
You get Aeroplan points if it's AC marketed. You don't if it's not.
May 10, 2022, 10:09 pm
#583
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,759
May 10, 2022, 11:34 pm
#584
Join Date: Sep 2015
Posts: 1,180
I can confirm that customer service got back to me regarding those flights saying that they were not eligible to earn AP points.
