May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
Apr 25, 2022, 8:49 pm
#556
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I've found lately that my flights either post on the 2nd (or, rarely, 3rd) day after departure, or not at all. Or at least not by the 8th day.
With the old Aeroplan, I found 4-8 days was typical. But it was incredibly rare for an AC metal segment not to post. I think I've done more retro credit requests in the <18 months of the new program (on a pretty low volume of flights, since so many of my segments have been on UFPs) than I had in the previous 5 years combined.
I would rather wait a bit longer and have it post automatically than have to retro credit.
With the old Aeroplan, I found 4-8 days was typical. But it was incredibly rare for an AC metal segment not to post. I think I've done more retro credit requests in the <18 months of the new program (on a pretty low volume of flights, since so many of my segments have been on UFPs) than I had in the previous 5 years combined.
I would rather wait a bit longer and have it post automatically than have to retro credit.
Apr 26, 2022, 8:40 am
#557
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Just another datapoint: I've found LH flights to post very reliably within 24 hours. ¯\_(ツ)_/¯
Apr 26, 2022, 1:35 pm
#558
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422
My flight from YYZ-LAS on 18 Apr posted today 26 April. So 8 days.
Apr 26, 2022, 4:09 pm
#559
Join Date: Dec 2010
Location: YYC
Programs: AC SE
Posts: 317
Well this is a new one. Flew United Airlines with my Aeroplan number, didn't get the miles/dollars posted, filled out the missing form thinking it should trigger. Got an error that the airline was not an eligible Aeroplan partner at the time of the flight. I got the credit for the UA segment on the outbound... Fun, fun, fun.
Apr 26, 2022, 5:00 pm
#560
Join Date: Nov 2020
Location: YVR/YYZ
Programs: AC50K, *A Gold, Marriott Titanium (LGE), Hilton Diamond
Posts: 376
Odd situation that could be further complicated by a SDC made at the airport. Finally had my flight post a couple days ago (10 days after), but the status bar nor my total points balance have increased to reflect the new activity.
I've relogged on both app and on computer. Any ideas? Worth giving AC a call?
I've relogged on both app and on computer. Any ideas? Worth giving AC a call?
Apr 26, 2022, 8:23 pm
#561
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
I feel that if LH is involved it'll posted quickly, otherwise regular AC wait and see game.
Apr 27, 2022, 11:14 am
#562
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 512
Well that didn't last long - now missing $228 SQD from a flight last Thursday. I had initially booked a Standard fare for travel end of this month, but had some other requirements last week to fly in, so changed it to last week. Received the right SQD from my fare change, but missing the $228 from here.
Will submit the request on Friday, based on the last request it will take a month to receive...the amount of credits I'm expecting from Part A and Part B promo's will also get me over the 75k threshold and the $10k SQD Priority Reward threshold, so long run this shouldn't affect me too much.
Will submit the request on Friday, based on the last request it will take a month to receive...the amount of credits I'm expecting from Part A and Part B promo's will also get me over the 75k threshold and the $10k SQD Priority Reward threshold, so long run this shouldn't affect me too much.
Apr 27, 2022, 11:32 am
#563
formerly known as DeltaNYC
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,704
Pleasantly surprised - I submitted my request for missing SQD on Sunday night - I suggested I was missing $226 across two segments. I just got a response confirming that $452 SQD has now been deposited into my Aeroplan account. This goes in-line with my earlier SQD issue where they manually provided me double what I was supposed to receive. This lines up with the Promo Bonus.to April 30th of double SQX.
Apr 27, 2022, 1:41 pm
#564
Join Date: Apr 2018
Programs: AC*SE100K
Posts: 165
Data point: Filled out an SQD request Monday in relation to a changed ticket and significant missing SQD. Issue resolved today. Very pleased.
Apr 30, 2022, 2:15 pm
#565
Join Date: Nov 2010
Location: YYC
Programs: AC SE MM
Posts: 605
I've had the SQD for a Latitude ticket to Europe post as 22. Definately cost a little bit more! Once again this is a ticket that had a chance made to it...
Have to watch like a hawk, and then I know it's going to take a number of emails and maybe even a phone call. SIGH.
Have to watch like a hawk, and then I know it's going to take a number of emails and maybe even a phone call. SIGH.
Apr 30, 2022, 5:20 pm
#566
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
I just had a YYJ-YEG latitude flight pass booking post as 4 SQD.
Apr 30, 2022, 6:07 pm
#567
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 122
I am booking flights through AC (014) but part of segment is with Aer Lingus. I am eligible to earn SQM/SQD for it? I am unable to submit the request using the missing form online.
Apr 30, 2022, 6:46 pm
#568
Join Date: Sep 2015
Posts: 1,186
Apr 30, 2022, 7:00 pm
#569
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 122
This was my experience with earning on EI segments (014 ticket): Questions re: booking AC flights through Expedia
Apr 30, 2022, 7:38 pm
#570
Join Date: Sep 2015
Posts: 1,186
Not sure of the condition on other fares, but I had a standard fare. On Aeroplan partners page, they do say that you can earn on EI, but the conditions are not clear to me.