Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

    Hide Wikipost
Old Sep 3, 22, 5:38 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Adam Smith
Wiki Link
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS, as well as Aeroplan points).

This should trigger automatic SQD crediting.

If the request is rejected by the automated system, e-mail [email protected].

For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy.

Print Wikipost

Old Apr 30, 22, 6:07 pm
  #556  
 
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 105
I am booking flights through AC (014) but part of segment is with Aer Lingus. I am eligible to earn SQM/SQD for it? I am unable to submit the request using the missing form online.
Bindy Johal is offline  
Old Apr 30, 22, 6:46 pm
  #557  
 
Join Date: Sep 2015
Posts: 415
Originally Posted by Bindy Johal View Post
I am booking flights through AC (014) but part of segment is with Aer Lingus. I am eligible to earn SQM/SQD for it? I am unable to submit the request using the missing form online.
This was my experience with earning on EI segments (014 ticket): Questions re: booking AC flights through Expedia
Bindy Johal likes this.
vancouver25k is offline  
Old Apr 30, 22, 7:00 pm
  #558  
 
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 105
Originally Posted by vancouver25k View Post
This was my experience with earning on EI segments (014 ticket): Questions re: booking AC flights through Expedia
RIP so no points or SQM/SQD for EI. That's annoying but I assume its because they are not part of the Star Alliance
Bindy Johal is offline  
Old Apr 30, 22, 7:38 pm
  #559  
 
Join Date: Sep 2015
Posts: 415
Originally Posted by Bindy Johal View Post
RIP so no points or SQM/SQD for EI. That's annoying but I assume its because they are not part of the Star Alliance
Not sure of the condition on other fares, but I had a standard fare. On Aeroplan partners page, they do say that you can earn on EI, but the conditions are not clear to me.
vancouver25k is offline  
Old Apr 30, 22, 7:46 pm
  #560  
 
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 105
Originally Posted by vancouver25k View Post
Not sure of the condition on other fares, but I had a standard fare. On Aeroplan partners page, they do say that you can earn on EI, but the conditions are not clear to me.
My fares this year were J through AC and upcoming is Latitude through AC again
Bindy Johal is offline  
Old Apr 30, 22, 8:42 pm
  #561  
 
Join Date: Sep 2015
Posts: 415
Originally Posted by Bindy Johal View Post
My fares this year were J through AC and upcoming is Latitude through AC again
May be worth writing in then? I couldn't get the form to work (sorry was a while ago and I don't remember the error). I had to write customer service who routed it to Aeroplan.
vancouver25k is offline  
Old May 2, 22, 8:39 am
  #562  
 
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 304
My last five flights (all from last two weeks) have all posted with one segment (and accompanying SQD/S/M) missing. Is anyone else having this issue?
talkeryxu is offline  
Old May 4, 22, 12:28 pm
  #563  
 
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 266
Can anyone help me figure this out?

Recently flew: YUL-FRA-NCE in PY and CDG-YUL in PY
fare basis : 1717 USD (+/- 2,000 CAD)
YQ: 616 USD (+/- 789 CAD)

According to Cow's PNR viewer I get:
YUL-FRA: SQD 1131 USD (1448 CAD)
FRA-NCE: SQD 138 USD (177 CAD)
CDG-YUL: SQD 1065 USD (1364 CAD)


now because of a fare change, (had to change departure dates, and then had to do an open jaw an leave from CDG instead of NCE for the way back) AC only posts the SQD as the fare change (+/- 1K).

so when the flights posted I got this:
YUL-FRA: SQD 481(CAD) + 481 SQD as the accelarate your way to status posted
FRA-NCE: SQD 67 (CAD) (LH leg so no accelelate your way to status SQD bonus)
CDG-YUL: SQD 515 (CAD) (no bonus for accelerate your way to status bonus posted yet)

I did not do a SQD discrepency email to AC since then and then magically this morning these two lines got posted I'm guess it's the missing SQD and the promo accelerate your way to status:

AC adjustment 1770 SQD
AC adjustement 1619 SQD

all in all I got 481 + 481 + 67 + 515 + 1770 + 1619 = 4933 SQD posted and if the CDG-YUL leg posts the promo SQD (given it'll replicate what it posted on my dashboard for the initial flight of 515 SQD) I'll have gotten 4933+515= 5448

Meanwhile my calculation leads me to believe I should of received total of: 5801 SQD = (1448 x 2 + 177 + 1364 x 2)

Am I correct in calculating that I am missing 353 SQD (5801-5448)?
royal757 is offline  
Old May 4, 22, 1:23 pm
  #564  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, WS Gold, DL PM, BA Silver, Marriott Titanium, Accor/Hilton/Radisson Gold
Posts: 14,214
Originally Posted by royal757 View Post
Am I correct in calculating that I am missing 353 SQD (5801-5448)?
Did you buy this ticket denominated in USD? Did you pay any change fees, and have you included those? It would be helpful if you could provide additional details on what you paid and when.

You could also share the new YUL-FRA base mileage in the calculator thread.
Adam Smith is offline  
Old May 4, 22, 7:51 pm
  #565  
 
Join Date: Sep 2015
Posts: 415
I've noticed that each time I change a flight, I get a new ticket number. Is this how things always worked? When I look up my PNR, I only see the latest one. (Both through AC and cowtool - probably the same data.) Are lost ticket numbers the source of missing SQDs?
vancouver25k is offline  
Old May 4, 22, 8:15 pm
  #566  
 
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 266
Originally Posted by Adam Smith View Post
Did you buy this ticket denominated in USD? Did you pay any change fees, and have you included those? It would be helpful if you could provide additional details on what you paid and when.

You could also share the new YUL-FRA base mileage in the calculator thread.
Yes, I bought my ticket denominated in USD for 2057 USD. (LHR-YUL-LHR in J)

I changed my ticket for YUL-FRA-NCE-FRA-YUL, paid a fare difference of 950 USD and got reimbursed 640 USD. So net-net my ticket becomes 2367 USD

I then changed my return ticket to CDG-YUL (instead of NCE-FRA-YUL). It costed my 30 USD and I got reimbursed 24 USD and was issued a gift card of 243 USD because of the fare difference in my favor. So net-net my ticket becomes 2130 USD, however on the cow calculator I see YQ as 616 and base fare 1717 all in USD it says. Taxes is something around 150 USD. Is the calculator factoring in the gift card somehow? I'm confused. See below.


royal757 is offline  
Old May 10, 22, 6:34 pm
  #567  
 
Join Date: Jan 2022
Location: ORK/YYC
Programs: AC 75K
Posts: 105
Originally Posted by vancouver25k View Post
Not sure of the condition on other fares, but I had a standard fare. On Aeroplan partners page, they do say that you can earn on EI, but the conditions are not clear to me.

SO! Just called Aeroplan they said No SQM/SQS/SQD or Aeroplan Points are earned on EI flights. RIP
vancouver25k likes this.
Bindy Johal is offline  
Old May 10, 22, 6:51 pm
  #568  
 
Join Date: Feb 2020
Location: YYZ
Programs: AC S100K, BW Diamond Select
Posts: 444
Has anyone experienced clawbacks of Elite Bonus points? Ive had my last handful of trips clawed back (SQMs still there, thankfully), but the % of Elite Bonuses have posted and taken away a day later. I have no idea why.
TTC900Rocket is offline  
Old May 10, 22, 9:11 pm
  #569  
 
Join Date: Sep 2015
Posts: 415
Originally Posted by Bindy Johal View Post
SO! Just called Aeroplan they said No SQM/SQS/SQD or Aeroplan Points are earned on EI flights. RIP
They should remove EI from the Aeroplan partners page then...
vancouver25k is offline  
Old May 10, 22, 9:12 pm
  #570  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,907
You get Aeroplan points if it's AC marketed. You don't if it's not.
canadiancow is offline  

Thread Tools
Search this Thread