May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
Apr 11, 2022, 7:30 pm
#541
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,743
AC flight, ticketed by AC, with my wife's status showing on the BP
Way to go, AC
Way to go, AC
Apr 12, 2022, 8:30 am
#542
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
I can tell from this thread that this won't be a stellar year for things posting correctly or posting at all. I had one of four flights post fairly quickly last week then crickets . . .
Apr 12, 2022, 10:19 am
#543
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 511
Yup - almost 1-month out from March 6th/issue with SQD, and passed 50k with my last flight on Thursday...the need for this missing SQD goes down drastically assuming all my paid flights/expected credits come in as planned, I'll cross the $9,000 SQD threshold for for 75k by end of June
I was expecting $180 to make up the difference , but my credit is $360...I'm making an assumption that since they did a manual credit, they also gave me the Jump Start promo as well in the manual adjustment
Apr 16, 2022, 10:45 am
#544
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
I just flew the first leg of a PY ticket (A class) and the SQD posted is so low compared to my base fare. Wondering if this happened to anyone?
data: 2k base, 600 YQ and first leg only showing 481SQD. I doubt the second leg will post as 2200 something SQD
data: 2k base, 600 YQ and first leg only showing 481SQD. I doubt the second leg will post as 2200 something SQD
Apr 16, 2022, 11:01 am
#545
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,743
If this a straight up round trip, it's likely wrong. But if it's something else, it's possible this is correct - you haven't given us enough information to go on.
You can use the SQx calculator to determine what the correct amount should have been.
Apr 16, 2022, 11:33 am
#546
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
Regardless of what you paid for a segment, SQD is pro-rated across the entire ticket. There's a detailed explanation in the status overview/FAQ.
If this a straight up round trip, it's likely wrong. But if it's something else, it's possible this is correct - you haven't given us enough information to go on.
You can use the SQx calculator to determine what the correct amount should have been.
If this a straight up round trip, it's likely wrong. But if it's something else, it's possible this is correct - you haven't given us enough information to go on.
You can use the SQx calculator to determine what the correct amount should have been.
it’s a straight up round trip ticket.
2975$ (2021$ base 616$ YQ) flown in PY
yul-FRA-nce-FRA-yul
the 2nd and 3rd legs are LH eco.
im thinking, because I had an original YULLHr-yul in J and reticketed to PY and to NCE I had a fare difference to pay of 1k and got reimbursed the London taxes of 640.
was I now only credited for the 1k I paid ?
so far what I have posted is:
YUL FRA 481 eqd
FRA YUL 67 eqd
which is very far from the Status qualification tool you provided.
mileage is correct tho. 1.25X
Apr 16, 2022, 11:55 am
#547
Join Date: Nov 2010
Location: YYC
Programs: AC SE MM
Posts: 605
I also experienced incorrect SQD posting for tickets which had been reticketed. The SQD had to be repaired manually. I was also told the promos will be incorrect also, so the manual adjustment included the SQD amount the promo will miss..
Apr 16, 2022, 12:01 pm
#548
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
exactly my situation. Can you PM me and help me with the step by step on what to do and who to contact? This is a close to 3k ticket which will help me with the promo to get close to the 6k needed for 50k
Apr 16, 2022, 12:33 pm
#549
Join Date: Nov 2010
Location: YYC
Programs: AC SE MM
Posts: 605
Unfortunately nothing special: email AC customer relations, then wait a couple of weeks for them to reply. I suggest you wait until your roundtrip is finished.
Apr 18, 2022, 7:01 am
#550
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 511
I was thinking this morning after dropping the kids off to school I should call and check in on this when surprise surprise, I got home and saw an e-mail from AC on this - they confirmed the missing SQD and applied it to my account.
I was expecting $180 to make up the difference , but my credit is $360...I'm making an assumption that since they did a manual credit, they also gave me the Jump Start promo as well in the manual adjustment
I was expecting $180 to make up the difference , but my credit is $360...I'm making an assumption that since they did a manual credit, they also gave me the Jump Start promo as well in the manual adjustment
Will submit the request on Friday, based on the last request it will take a month to receive...the amount of credits I'm expecting from Part A and Part B promo's will also get me over the 75k threshold and the $10k SQD Priority Reward threshold, so long run this shouldn't affect me too much.
Apr 25, 2022, 11:51 am
#551
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,417
Forget about the bonus, are regular flights not posting in a timely fashion ? 7 days since my AC flight, no complexity, still not posted. I need the SQD to book a priority reward and the decent flights are vanishing.
Apr 25, 2022, 12:50 pm
#552
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 393
I am finding that most of my multi-segment bookings don't all post at the same time. Typically anywhere from 4 to 7 days apart. And to keep this on topic, I haven't been getting the bonus points either!
Apr 25, 2022, 3:22 pm
#553
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
My flights have been posting out of order, so it makes for tricky tracking. It was quite reliable over the previous 2 weeks with respect to flights crediting to my account.
Several of my flights have also taken 7 days, but that saves me from having to submit the form on the 8th day.
Several of my flights have also taken 7 days, but that saves me from having to submit the form on the 8th day.
Apr 25, 2022, 3:28 pm
#554
formerly known as DeltaNYC
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,704
Recently flew Aegean on an economy fare which I upgraded to J using their Gold upgrade vouchers. I guess the upgrades book into "I" class which is why my flights never posted and when I tried to claim the missing miles I got the "booking class is not eligible for Aeroplan points" error. Escalated the issue but it's really annoying that there is no function to "appeal" such error messages on the website (for example, by attaching supporting docs), so each time one has to escalate manually by calling Aeroplan.
Apr 25, 2022, 3:30 pm
#555
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 511
Other than one segment i had to fill a form for that I was missing (it posted almost immediately afterwards), I typically always get it within 2 business days