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Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

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Old Sep 3, 22, 5:38 am   -   Wikipost
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Last edit by: Adam Smith
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For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS, as well as Aeroplan points).

This should trigger automatic SQD crediting.

If the request is rejected by the automated system, e-mail [email protected].

For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy.

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Old Nov 12, 20, 1:57 pm
  #16  
 
Join Date: May 2006
Location: YYZ
Programs: AC SE, DL Gold, UA Silver, Bonvoy LT Titanium, Accor Diamond, Hilton Gold
Posts: 347
Does anyone know if there is a bonus AQM promotion going on right now? If not, it looks like they are currently giving you the J bonus if you use eUpgrades to upgrade I'm assuming this is an error.

Strangely the SE 100% bonus isn't applied just-in-time. Wonder if it will appear on the weekend following the activity being posted like in the past?


Benner is offline  
Old Nov 13, 20, 9:51 am
  #17  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
Does anyone have any uncredited flights left? My Oct 31, Nov 6, and Nov 8 flights have all posted, but my Nov 1 flights have not.
canadiancow is offline  
Old Nov 13, 20, 10:00 am
  #18  
 
Join Date: Dec 2018
Location: YQB
Programs: Aeroplan 75K, World of Hyatt
Posts: 105
Originally Posted by canadiancow View Post
Does anyone have any uncredited flights left? My Oct 31, Nov 6, and Nov 8 flights have all posted, but my Nov 1 flights have not.
My flights on Nov 3 posted today so it's been fairly slow as usual. The Lufthansa segment of that trip posted almost right away as usual.
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Old Nov 13, 20, 11:43 am
  #19  
 
Join Date: Jun 2012
Location: YYZ
Programs: Flying Blue
Posts: 159
Anyone has found the link to request missing/non posted miles on the updated website?
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Old Nov 13, 20, 5:34 pm
  #20  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
They've fixed the Travel at Home SQD. They had to repost it. Credit to @philelite for noticing.




Banked years are also showing up now, which I know @traacs was looking for.




So it seems like they're hard at work getting things going again.

Last edited by Adam Smith; Jun 22, 21 at 11:57 pm Reason: Resize excessively large images
canadiancow is offline  
Old Nov 13, 20, 9:12 pm
  #21  
 
Join Date: Mar 2000
Location: YVR
Programs: AE
Posts: 846
If you look on your activity page, there is a 'Missing Something' at the bottom of the transactions on the left side.
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Old Nov 14, 20, 9:29 am
  #22  
 
Join Date: Nov 2018
Location: Edmonton/Calgary/Vancouver
Programs: AC SE100K 1MM, Bonvoy Platinum Elite, IHG Platinum Elite, Hilton Gold, Accor Silver
Posts: 1,121
Originally Posted by canadiancow View Post
They've fixed the Travel at Home SQD. They had to repost it. Credit to @philelite for noticing.

Banked years are also showing up now, which I know @traacs was looking for.

So it seems like they're hard at work getting things going again.
Part of the way there on SQD - also had the 1000 SQD from the the travel at home promotion added but still short $692.87. It likely won't matter as I will roll over $10K but likely won't make it to $15K.

Last edited by Adam Smith; Jun 22, 21 at 6:17 pm Reason: Remove large quoted images
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Old Nov 15, 20, 10:11 am
  #23  
 
Join Date: May 2018
Location: YYZ
Programs: AC SE100K
Posts: 43
Was speaking to AC directly quite a few times last week trying to help with the SQD and SQM errors. Interesting conundrum which I've also brought to them is the priority rewards thresholds not registering post-go-live. I was just shy of $15K SQD pre-error correction, and with the proper SQD crediting now bringing SQD above that $15k level, it seems the system is not recognizing it as earned somehow and not issuing another priority rewards credit after passing that $15k level. Will update if/when fixed.
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Old Nov 16, 20, 1:27 pm
  #24  
 
Join Date: Aug 2014
Location: YQB
Programs: AC E75K
Posts: 2,094
Huh. I had some SQD credited to my account over the weekend.

Bulk and Adhoc Benefit Issuance
Status qualifying currency/Benefit adjusted
I honestly have no idea if I was missing any with the transition to the new system or what. One thing that is sure is that I am still missing my 75% bonus Aeroplan points from my Select Privileges that I picked on October 30th. I have a bunch of January-March segments that should count.
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Old Nov 16, 20, 1:40 pm
  #25  
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Join Date: Sep 2012
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Originally Posted by jasdou View Post
Huh. I had some SQD credited to my account over the weekend.



I honestly have no idea if I was missing any with the transition to the new system or what. One thing that is sure is that I am still missing my 75% bonus Aeroplan points from my Select Privileges that I picked on October 30th. I have a bunch of January-March segments that should count.
Was that the 1000 SQD for Travel at Home?

I'm still missing my Nov 1 flights, and a bit of SQD from earlier in the year.
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Old Nov 16, 20, 1:56 pm
  #26  
 
Join Date: Aug 2014
Location: YQB
Programs: AC E75K
Posts: 2,094
Originally Posted by canadiancow View Post
Was that the 1000 SQD for Travel at Home?

I'm still missing my Nov 1 flights, and a bit of SQD from earlier in the year.
No, I only transferred enough points during Travel at Home promo to get the 20 eUp credits. The number of SQD I got is < 1000. I would need to go back to my booking confirmations from my Jan-March flights to see how the SQD add up. Or maybe I have a spreadsheet somewhere. Its been a while since I looked at these things.
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Old Nov 16, 20, 2:15 pm
  #27  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
I also haven't received my 100% bonus for flights since October 31, so I assume that's just something they haven't turned back on yet.

I did get 2500 SQM for a FP purchase, but I bought two that day, and then one a few days later, so hopefully those start showing up too.

I have an SQD discrepancy for my early Nov flights. They under-credited me by about $40 . Hopefully that's just general SQD shenanigans not related to the new program.
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Old Nov 17, 20, 8:51 am
  #28  
 
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 211
For the new Aeroplan Program, what is the best way to get missing miles credited? I currently have a AC flights on UA stock, and the request points feature is saying my name is not found. Is there a inbox/mailbox I should send this request to?
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Old Nov 17, 20, 2:08 pm
  #29  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
I decided to request missing mileage for my Nov 1 flight.

The first time, I entered the wrong date and reversed the o/d. Oops. But it said success, and credited one of the two missing flights on the PNR.

Then I tried again, and accurately entered all the information for the remaining one. Website said "Booking class is not eligible for Aeroplan points.", but I had a success email for the flight I wanted, though unlike the first flight, it didn't immediately post. The email said it could be up to 48 hours, but it said that for the first flight too...
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Old Nov 18, 20, 9:47 pm
  #30  
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Posts: 39,948
My 100% bonus miles just posted for all my flights since late October.
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