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Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Old May 17, 2021, 11:43 pm
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Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.

For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).

If the request is rejected by the automated system, e-mail [email protected].

For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.

If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).

Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
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Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Old Oct 28, 2021, 12:19 pm
  #256  
 
Join Date: Jun 2021
Programs: Air Canada Super Elite 2MM, bonvoy titanium lifetime, united silver
Posts: 86
Ditto. And no cc sqm this month which has previously always happened within a day or two of points posting ? And no LQM 💩
gadflyboy is offline  
Old Oct 29, 2021, 6:29 pm
  #257  
 
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,663
Originally Posted by canadiancow
Well uh here's a new one...



Notice anything missing? Let's compare to the outbound...




So I got the points and the SQD, but not the SQM/SQS/COS
I got this as well on YVR-LHR. SQD given, along with the points, but no SQM or SQS, which is a first. I also got nothing for a YXE-YVR segment on the 24th.

Leave to AC's IT for coming up with new ways to screw this up.
WannabeSE and canadiancow like this.
EdmFlyBoi is offline  
Old Oct 29, 2021, 6:35 pm
  #258  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,901
Originally Posted by WannabeSE
Does SQS and SQM post a different times?

Just had one of my YYC-YVR trips post as SQD and base miles, but nothing posted for SQS or SQM...
Same here. Same route.
painintheuk and WannabeSE like this.
Finkface is offline  
Old Oct 30, 2021, 11:14 am
  #259  
 
Join Date: Jul 2021
Location: YYJ
Programs: AC SE100K MM; Bonvoy Tit; Accor Dia
Posts: 93
[QUOTE=canadiancow;33680088]Well uh here's a new one...



Notice anything missing? Let's compare to the outbound...



I have now managed to have all possible scenarios on a single PNR:
  • YYJ - YVR, Comfort, L - no credit at all
  • YVR - YYZ, Comfort, L - SQM yes, COS no, SQD yes, SQS no, bonus yes
  • YYZ - YHZ, Comfort, L - full credit

This is starting to get seriously annoying.
FlyingFiasco is offline  
Old Oct 30, 2021, 11:30 am
  #260  
formerly known as DeltaNYC
 
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / FB Platinum / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,707
Originally Posted by canadiancow
And today, the SE bonus posted. But still no SQM/SQS/COS.
Same situation for a flight I took Oct 24. Base points & SQD posted fine, then 24 hours later the 75K bonus posted. No sign of SQM/SQS/COS. I changed the ticket multiple times (date/route/COS changes) so I was wondering if it was due to that, but now I suspect AC IT failure. Hopefully it will clear up on its own or my credit request won't get a pro forma denial because I will be relying on the SQM to upgrade to SE.
Far Siren is offline  
Old Oct 30, 2021, 11:33 am
  #261  
 
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 716
I'm still missing LQMs from my QK flights in August, and my Elite bonus points have not posted for any flights since August (mainline or Express).
TTC900Rocket is offline  
Old Nov 1, 2021, 7:21 am
  #262  
formerly known as DeltaNYC
 
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / FB Platinum / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,707
On another note, why does it take soooo long for flights to post? Back when I used to fly DL points for their own flights posted as soon as the flight took off - and this was 20 years ago. So clearly the IT infrastructure is there.
Far Siren is offline  
Old Nov 1, 2021, 8:51 am
  #263  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,941
Originally Posted by Far Siren
On another note, why does it take soooo long for flights to post? Back when I used to fly DL points for their own flights posted as soon as the flight took off - and this was 20 years ago. So clearly the IT infrastructure is there.
The IT infrastructure is there at DL, not at AC.

For what it's worth, points have been posting more quickly since they moved to the new Aeroplan last year. My fights usually now post about 2 days after the flight, vs 4-8 days with the old system.
Adam Smith is offline  
Old Nov 1, 2021, 8:52 am
  #264  
formerly known as DeltaNYC
 
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / FB Platinum / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,707
You're lucky because I haven't had any flights post earlier than 72 hrs - sometimes 4 days.
Far Siren is offline  
Old Nov 1, 2021, 8:54 am
  #265  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,941
Originally Posted by Far Siren
You're lucky because I haven't had any flights post earlier than 72 hrs - sometimes 4 days.
That would still be better than with the old Aeroplan.
Adam Smith is offline  
Old Nov 1, 2021, 9:13 am
  #266  
formerly known as DeltaNYC
 
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / FB Platinum / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,707
Originally Posted by Adam Smith
That would still be better than with the old Aeroplan.
Great to hear the AC IT dept is moving in the right direction...
Far Siren is offline  
Old Nov 1, 2021, 10:17 am
  #267  
 
Join Date: Jun 2021
Programs: Air Canada Super Elite 2MM, bonvoy titanium lifetime, united silver
Posts: 86
As per my posts above I’m missing sqm (and lqm) in relation to a doh - yyz flight earlier this month. I wrote to credits [MENTION=26335]air canada[/MENTION] and received a response that my query had been forwarded to the relevant partner airline and that I would hear back in 6 weeks. Not very helpful as all my legs were Ac on Ac metal which was clearly indicated on my submission. So … curious as to whether anyone else has contacted Ac and received a more helpful reply ?
gadflyboy is offline  
Old Nov 1, 2021, 11:52 am
  #268  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,807
Originally Posted by canadiancow
And today, the SE bonus posted. But still no SQM/SQS/COS.
8 days later, the online form rejected it because it was "already credited".

So now I'm on the phone, the agent sees it, agrees with it, and now has to send it off to their crediting department.

I did mention some others had the same issue around the same time.

So now I have this, I have my issue from July 5... time to send another email about that.

It's even more annoying now because SQD actually matters. In the past, there was no difference between 24999 and 25000 AQD. But in the new program, that's a priority reward.
canadiancow is offline  
Old Nov 1, 2021, 12:03 pm
  #269  
 
Join Date: Jan 2019
Location: Canada
Programs: AC SE, BA Gold, AF Platinum, BV Titanium, HH Gold, Hyatt Explorist, National EE,
Posts: 32
Just a DP on missing SQD. I got some help from a phone agent and within 2 days saw the proper SQD post and received a follow up e-mail as per below:

"Thank you for taking the time to write in. We have looked into your verification request and are glad to inform you that the SQD you were missing for this itinerary have now been added to your account. You can view this adjustment by signing into your account and then accessing the “Activities” tab.

Please do not hesitate to write back if ever you have other SQD related queries in the future.

Best regards,

Audrey

Aeroplan Elite team"

This email came from [email protected] in case anyone can make use of it. I'm trying again for another SQD issue and will report back. Hopefully I get a similar 2 days turnaround instead of the 6-10 week reply from the online submission.
painintheuk and EdmFlyBoi like this.
mike88m is offline  
Old Nov 1, 2021, 12:21 pm
  #270  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,330
Nice to see that Audrey is still there.
Bohemian1 is online now  

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