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Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Old May 17, 2021, 11:43 pm
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Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.

For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).

If the request is rejected by the automated system, e-mail [email protected].

For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.

If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).

Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
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Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)

Old Jul 31, 2023, 11:58 am
  #1546  
 
Join Date: Jun 2022
Programs: Aeroplan, AAdvantage, SkyMiles
Posts: 48
Originally Posted by Sandy King
Apologies if this has been covered in this 102-page thread, but am I correct in thinking that it's taking longer than before for flight activity to post? My memory could be faulty, but I used to think posting happened within a day or two of the flight. It's been six days since my most recent flight, and it's not there. Just wondering.
And today it posted. I guess this is day 8.
Sandy King is offline  
Old Jul 31, 2023, 12:27 pm
  #1547  
 
Join Date: Oct 2012
Location: YVR
Programs: AC E75K, IHG Plat, Bonvoy Tit, HH Silver, BW Gold, Avis President's Club
Posts: 234
Just got a bunch of SQD adjustments for February and March, so I guess the backlog is finally getting cleaned up. Numbers seem to match my spreadsheet, at least approximately.
The Ivory Actuary likes this.
YVR4Ever is offline  
Old Jul 31, 2023, 12:27 pm
  #1548  
 
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 517
I noticed a missing SQM/SQS posted today from my Amex Reserve Card (should have posted 4-weeks ago) - decided to call in to ask about my missing 700 SQD from a flight earlier this month and 2-weeks since i filled in the web form.

Agent told me that they had a note from July 25th saying they are going thru all flights from that date and crediting - should be done by "mid-August" - 3 weeks from note being posted...will try again mid-August...not in a rush for the SQD "right now" but will need it to post to hit 75k by end of year
theranj is offline  
Old Jul 31, 2023, 7:33 pm
  #1549  
 
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,711
I can't even follow what's going on anymore... they've added a pair of new, random adjustments to flights in March that had already been corrected, so now that booking has too much SQD. And it seems those are the only two adjustments they've made, yet the total SQD shown in the dashboard and the SQD in my tracking spreadsheet don't match. What a mess.
The Ivory Actuary likes this.
ffsim is offline  
Old Jul 31, 2023, 10:58 pm
  #1550  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,326
Originally Posted by ffsim
I can't even follow what's going on anymore... they've added a pair of new, random adjustments to flights in March that had already been corrected, so now that booking has too much SQD. And it seems those are the only two adjustments they've made, yet the total SQD shown in the dashboard and the SQD in my tracking spreadsheet don't match. What a mess.
Similar issue for me. They double credited an adjustment back in February, but I'm still missing over 1,500 SQD from June. I had to add another column in my spreadsheet to track the variances. What a cluster.
ffsim likes this.
Bohemian1 is online now  
Old Aug 1, 2023, 9:04 am
  #1551  
 
Join Date: May 2012
Location: YXE
Programs: AC*100K MM, HHonors Diamond
Posts: 224
I have not been able to get AC to credit a missing flight from June 30. The online form keeps saying my name doesnt match. Then it directs me to the super elite email address, and I havent received a response since I sent the email on July 10. Is there any other way I can attempt to get this rectified? My outbound flight credited just fine.
dinotoon is offline  
Old Aug 1, 2023, 12:02 pm
  #1552  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,920
Originally Posted by dinotoon
I have not been able to get AC to credit a missing flight from June 30. The online form keeps saying my name doesnt match. Then it directs me to the super elite email address, and I havent received a response since I sent the email on July 10. Is there any other way I can attempt to get this rectified? My outbound flight credited just fine.
The wiki has detailed step-by-step instructions. Realistically, many people are waiting on responses to far older issues than yours, so unless you really need the credit now, just wait and they'll get to it eventually.
Adam Smith is offline  
Old Aug 1, 2023, 12:16 pm
  #1553  
 
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,562
I also got a weird 32 SQD credit from a flight in March.

My re-routed flights YVR-SFO-KIX still haven't showed up at all. The first time I contacted them, I got an email saying that I had to call in to authenticate(?) my account. I called and the agent said to email [email protected]. I just got a reply that if I was missing SQD I should fill out the form. Of course I already told them that the form wouldn't recognize my flights, and it's not just SQD!

I'll re-send it and hopefully 3rd time lucky.
painintheuk is offline  
Old Aug 1, 2023, 2:39 pm
  #1554  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,964
For the first time in a long time, my Sunday AC flights both posted two days later on Tuesday. SQD and SQM seem to be pretty mch right on.

Hopefully this is a sign of things to come.
quandide and canadiancow like this.
Plumber is offline  
Old Aug 2, 2023, 3:21 am
  #1555  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,964
Originally Posted by Plumber
For the first time in a long time, my Sunday AC flights both posted two days later on Tuesday. SQD and SQM seem to be pretty mch right on.

Hopefully this is a sign of things to come.
Plus it seems all 18 of my missing SE 100% Bonuses for flights in Apr, May and Jun have all now posted - and correctly too! I did sent a letter at the end of June listing all the missing flights, so I am not sure if that is what caused the update.
Plumber is offline  
Old Aug 2, 2023, 3:57 pm
  #1556  
 
Join Date: Sep 2015
Posts: 1,307
My flights from 2 days ago have posted, with correct SQD even. Haven't picked my select benefits yet so nothing to report there.
vancouver25k is online now  
Old Aug 2, 2023, 4:12 pm
  #1557  
 
Join Date: Oct 2013
Location: YYZ
Programs: AC 50K, Viporter Priority
Posts: 39
You are lucky.
I called last Friday because I did not get any credits in the last months for my unlimited 6 month flight pass and should have been super elite. The agent was really patient and perseverant but had to call her supervisor (more than an hour and 15 min of wait time for her to get someone). The supervisor is the only one who can email with some priority and the request because it is affecting a super elite status.
They are fully aware of the issue and have an elite team on that but the backlog is huge.
Unfortunately they dont know what to do with the flight pass at aeroplan (they dont have training on that) so she told me that other missing status elite bonus related to flight passes must be requested by calling Air Canada reservations who will then email the loyalty marketing department to then get aeroplan status bonus to be reflected.
They told me that for the base points I should see something in a few days, so I am crossing fingers but my missing points are more complicated than just flights it seems.
mapleric is offline  
Old Aug 2, 2023, 4:13 pm
  #1558  
 
Join Date: May 2022
Location: YVR
Programs: AC SE100K, Marriott Platinum
Posts: 273
My last two flights both posted correctly in under 36 hours. Are we...making progress?
cmill007 is offline  
Old Aug 2, 2023, 5:06 pm
  #1559  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,326
While I still want my missing SQD from earlier in the year, I am pleased that it seems (most) recent flights are getting credited properly. Maybe there is light at the end of the tunnel.
Bohemian1 is online now  
Old Aug 2, 2023, 5:24 pm
  #1560  
 
Join Date: May 2003
Programs: NZ Elite, AC SE100K, Westjet, Marriott, Nexus, Global Entry
Posts: 6,235
9 segments coming up over the next 12 days, includes YYZ, ZRH and LHR connections where concierge would be useful if connections went awry.
Missing $8,000+ now, SE and two priority awards.


taupo is offline  

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