yyznomad

I'm sure AC found it here first on FT and fixed.
I'd be happy to announce all AC mea culpas here on FT so that they can be fixed immediately, to the detriment of all of you.

YOWCDNFF

I read the posts from the last few days and did not see this - apologies if I scrolled too quickly. Just happened to be in my account and noticed the ability to select 2021 benefits

painintheuk

This sounds like a good idea for future benefits. Maybe guaranteed KitKats and Biskoff instead of (as yet to appear) Bistro codes? Then they would be good for people in J or PY too!

jethro288

I noticed in a number of forum posts that people received Enroute magazines with mask; received 2021 card and luggage tags etc.. I am currently SEMM but receive no communications from Air Canada or Aeroplan (I think the last one was the 2020 card and luggage tags in the postal mail early in 2020). I contacted Aeroplan last week but they were not able to help - basically told me that no one had received 2021 cards / luggage tags yet. Does anyone know who to contact to find out how to get on their mailing list for SE or SEMM? Thanks in advance.

24left

@jethro288
Your subject line asked How is Air Canada / Aeroplan communicating these days

You should check to see what you have selected as your preferences for communications. You can access it by logging into Aeroplan and going to your Profile page.

At the bottom there are links for Aeroplan and Air Canada



I clicked Aeroplan and this is most of what you will see on the page. Select those you are interested in.




Oddly, I then clicked the Air Canada link and got this page. I have no idea what this means, lol.

I assume I'm an existing subscriber so I'm not sure why I need another link to update my preferences etc. Maybe someone else here knows the answer.




And your comment plus the posts in another thread, clearly indicate whoever you spoke to at Aeroplan is wrong as some/many did receive their 2021 packages.

And as a data point, as SEMM in YYZ, I've received the magazines but never received my 2021 package.


EDIT TO ADD:

I think I figured it out. And I scrolled through some of the emails I've received from AC and Aeroplan.

AC and Aeroplan (Aimia) were, of course, separate companies prior to Aeroplan being brought back in-house. As such, they would have separate mail subscriptions. It may be that this is still the case based on the 2 separate links showing in the Communication preferences on our profile pages.

Maybe they will merge them one day. Maybe not. In the meantime, I guess we have to make sure our preferences are set in both.
.

jethro288

Many thanks for this information - it was very useful - looks like I was not subscribed to some emails. I have now subscribed to everything - will see what that brings and then cut back.For the Air Canada piece, I gave my email address as existing subscriber and received link to update email preferences - I selected all - not sure if these are the same as the aeroplan email preferences - looked similar but different! Time will tell. I have not flown since February 2020 and given current situation, unlikely to fly in 2021 so just trying to collect information to best manage points and status going forward.

run&fly

Looks like there has been an update... Now have 2 Status Passes clearly posted...

yyznomad

AFAIK, subscribing to emails has nothing to do with receiving your luggage tags and the such.

In order to you receive your physical status package (e.g. cards, tags, etc.), your mailing address needs to be in your account ("Aeroplan"). That's where they send it to irrespective of being an email subscriber.

Added: And in case you weren't aware, some of us have received our status packages already... some even mailed and received before the new year.
2021 Package has Arrived

jethro288

Thanks for the update. My physical address is part of the 'Aeroplan" profile. The last piece of postal mail that I received was the 2020 status package in January 2020? No postal or email since then. Will wait for another week or so and then contact Air Canada again.

yyznomad

Not that it's any consolation, but there have been past reports here of FTers (even one who is/was SE) who have not or even never received their packages for a particular year (or even years).
IIRC, there is also an MM FTer who reported never having received their MM package.

jethro288

I am also an SE 1MM - therefore surprised at the lack of communication from Air Canada.

yyznomad

Right. I had to reread upthread to see you that you had noted that. Forgot whether I pinged you from the MM roll call thread.

Well, in that case, I'm sure you are aware of other avenues of recourse available to you as SM to assist with pushing things along... I often loathe dealing with AE/AP (can never remember which is the proper abbreviation) even as SM.

Adam Smith

New program, same old AC. I just got an e-mail telling me I could now select my privileges, which I selected days ago

yyznomad

Got my email this morning as well. That deserves a

But I am thankful that the sunshine is out here today. How dare I!

capedreamer

Got the same e-mail inviting me to select benefits, but can't log in anymore. :/