Ipsos poll on Concierge Services

Old Dec 17, 20, 8:23 am
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Ipsos poll on Concierge Services

Just a note to say that there is an Ipsos survey in the box of (hopefully all) Super Elites. Don't skip this over as it is covering very detailed feedback on the concierge service. Clearly they will keep it (and they should) but they are looking to see where the benefits are most valued and perhaps where they are not. This will lead to changes - perhaps even positive.

I took the time to go through it all and can see it is very comprehensive. It reminded me of flying AC and the amazing concierges they have. I have not seen any Concierges since departing YYC on March 16 so looking forward to reconnecting with them again.
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Old Dec 17, 20, 8:38 am
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Nothing in my inbox
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Old Dec 17, 20, 8:41 am
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Nothing here either. Haven't received a survey from them in a while.
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Old Dec 17, 20, 8:53 am
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Nothing here as well.
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Old Dec 17, 20, 9:23 am
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One more data point. Nothing here either.
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Old Dec 17, 20, 9:23 am
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Unless this is one of those times when AC sends e-mails out in waves, nothing for me either.
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Old Dec 17, 20, 9:32 am
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Nada for me.
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Old Dec 17, 20, 9:37 am
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nada here
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Old Dec 17, 20, 9:41 am
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Old Dec 17, 20, 9:47 am
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I guess AC only cares what zrh2yvr thinks about the Concierge service
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Old Dec 17, 20, 10:29 am
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I got it too but the questions seemed very similar to a Concierge survey from last year. I haven't flown since winter either so maybe targeted at SE's that they hope fly again soon?
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Old Dec 17, 20, 1:08 pm
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Received email early this morning

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Old Dec 17, 20, 1:18 pm
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Originally Posted by mileageking View Post
Received email early this morning
Thank you for posting this - this is the one.

Came at 13:00 CET and just says the sender is "Air Canada". In Gmail it went to the "promotions" folder - so I don't normally look - it was perhaps lucky.
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Old Dec 17, 20, 4:44 pm
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Received the email this afternoon, filled out the survey
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Old Dec 18, 20, 2:07 am
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I got it this morning (Sydney time) too — as an SE MM who has flown zero miles with AC in 2020.

The big problem with the survey is that it asks about overall satisfaction with concierge services that vary widely in quality across the system, but nothing about satisfaction with concierge services at different stations, which is what they really need to know.
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