Ipsos poll on Concierge Services
Dec 17, 2020, 8:23 am
#1
Original Poster
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 926
Ipsos poll on Concierge Services
Just a note to say that there is an Ipsos survey in the box of (hopefully all) Super Elites. Don't skip this over as it is covering very detailed feedback on the concierge service. Clearly they will keep it (and they should) but they are looking to see where the benefits are most valued and perhaps where they are not. This will lead to changes - perhaps even positive.
I took the time to go through it all and can see it is very comprehensive. It reminded me of flying AC and the amazing concierges they have. I have not seen any Concierges since departing YYC on March 16 so looking forward to reconnecting with them again.
I took the time to go through it all and can see it is very comprehensive. It reminded me of flying AC and the amazing concierges they have. I have not seen any Concierges since departing YYC on March 16 so looking forward to reconnecting with them again.
Dec 17, 2020, 9:23 am
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Unless this is one of those times when AC sends e-mails out in waves, nothing for me either.
Dec 17, 2020, 1:18 pm
#13
Original Poster
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 926
Dec 18, 2020, 2:07 am
#15
Join Date: Apr 2008
Location: Toronto
Programs: AC MM, SE100K
Posts: 233
I got it this morning (Sydney time) too — as an SE MM who has flown zero miles with AC in 2020.
The big problem with the survey is that it asks about overall satisfaction with concierge services that vary widely in quality across the system, but nothing about satisfaction with concierge services at different stations, which is what they really need to know.
The big problem with the survey is that it asks about overall satisfaction with concierge services that vary widely in quality across the system, but nothing about satisfaction with concierge services at different stations, which is what they really need to know.