2021 Package has Arrived
Feb 23, 2021, 9:51 pm
#136
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
The last time I actively remember physically using my card because I had to was not for the lounge, but was to access a FastTrack lane at BRU ... circa 2016? It was an all 'round strange experience because they wanted a photograph to add it to the list of accepted card designs. Was just after one of the redesigns. (And they showed me the photo immediately to prove no personal data included.)
I know the TG HKG lounge in Feb 2015 required my physical card, as my BP was only for PY (upgrade cleared at the gate).
I'm not emailing asking for a package yet, but I probably will if it looks like I'll be leaving North America and I still haven't received it.
Feb 23, 2021, 10:01 pm
#137
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,228
Feb 24, 2021, 12:24 pm
#138
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I have experienced many cases worldwide where I was asked specifically to furnish my physical card, in the last decade.
But I'm just a FOTSG now. What do I know!
But I'm just a FOTSG now. What do I know!
Feb 24, 2021, 12:47 pm
#139
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
Feb 24, 2021, 2:14 pm
#140
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Feb 24, 2021, 4:20 pm
#142
Join Date: Sep 2019
Location: Canada
Programs: Aeroplan SE 100K, NEXUS, IHG Rewards
Posts: 69
Mar 1, 2021, 9:45 am
#144
Join Date: Feb 2013
Location: YYZ/CPH/HRE
Programs: AC 100K, AC 2MM, SAS Diamond, AA P; Avis CM
Posts: 97
LH (or AC) seems to have resolved their system issue requiring presentation of a card for access. They've been able to read status from an AC boarding pass since 7/20 (in both FRA and MUC) and haven't asked for it at either (Schengen and Citylights in FRA/T1 in MUC). I flew through ZRH in Sept and LX still required the card for entrance in into the Swiss lounge.
Mar 2, 2021, 4:58 am
#145
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,421
I am guessing the USPS is probably to blame. Haven’t received mine in Houston yet and wondering if it will ever come. Is this just a US problem at this point or those in other parts of the world impacted?
Mar 29, 2021, 8:18 pm
#146
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I just called about mine.
"You need to select your benefits to get it."
"I'm pretty sure that's not true. I selected mine quite late last year, and had the package months prior."
"You had the default selection last year because you didn't select anything" (false)
"This year is different'" (false)
So now an email is being sent off on my behalf because I "just want" the card and luggage tags.
But isn't that the entire package?
"You need to select your benefits to get it."
"I'm pretty sure that's not true. I selected mine quite late last year, and had the package months prior."
"You had the default selection last year because you didn't select anything" (false)
"This year is different'" (false)
So now an email is being sent off on my behalf because I "just want" the card and luggage tags.
But isn't that the entire package?
Mar 29, 2021, 8:48 pm
#147
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Apr 1, 2021, 11:18 pm
#149
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I just called about mine.
"You need to select your benefits to get it."
"I'm pretty sure that's not true. I selected mine quite late last year, and had the package months prior."
"You had the default selection last year because you didn't select anything" (false)
"This year is different'" (false)
So now an email is being sent off on my behalf because I "just want" the card and luggage tags.
But isn't that the entire package?
"You need to select your benefits to get it."
"I'm pretty sure that's not true. I selected mine quite late last year, and had the package months prior."
"You had the default selection last year because you didn't select anything" (false)
"This year is different'" (false)
So now an email is being sent off on my behalf because I "just want" the card and luggage tags.
But isn't that the entire package?
Or did you call the concierge about this? (aside from whether this was a legitimate query for the concierge to deal with)