Gift of Travel Flight Passes
Jan 12, 2021, 10:31 pm
#91
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
I bought one of these flight passes hoping that by booking into Flex M class, they would require only 2 eupgrade credits for 1501+ mile flights, as per AC's own chart:
https://www.aircanada.com/content/da...rements_EN.pdf
However when I went to actually book a flight today, I notice they're asking for 8 eupgrade credits for YYZ-YYC, rather than 2 as I expected. Anyone else experience this discrepancy?
https://www.aircanada.com/content/da...rements_EN.pdf
However when I went to actually book a flight today, I notice they're asking for 8 eupgrade credits for YYZ-YYC, rather than 2 as I expected. Anyone else experience this discrepancy?
Jan 13, 2021, 1:02 pm
#92
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
Did you actually book the flight? or just tick the eupgrade box when looking at the options? I've noticed that before booking the system displays an incorrect number of credits. Once the ticket is actually booked, and you got to process the eupgrade you will see the correct number of credits. You can make a booking and cancel it within 24 hours without penalty, so feel free to try this out.
Jan 13, 2021, 2:33 pm
#93
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I bought one of these flight passes hoping that by booking into Flex M class, they would require only 2 eupgrade credits for 1501+ mile flights, as per AC's own chart:
https://www.aircanada.com/content/da...rements_EN.pdf
However when I went to actually book a flight today, I notice they're asking for 8 eupgrade credits for YYZ-YYC, rather than 2 as I expected. Anyone else experience this discrepancy?
https://www.aircanada.com/content/da...rements_EN.pdf
However when I went to actually book a flight today, I notice they're asking for 8 eupgrade credits for YYZ-YYC, rather than 2 as I expected. Anyone else experience this discrepancy?
Jan 13, 2021, 9:35 pm
#94
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
Did you actually book the flight? or just tick the eupgrade box when looking at the options? I've noticed that before booking the system displays an incorrect number of credits. Once the ticket is actually booked, and you got to process the eupgrade you will see the correct number of credits. You can make a booking and cancel it within 24 hours without penalty, so feel free to try this out.
Jan 21, 2021, 5:13 pm
#95
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 596
Did anyone get the 8 e-up credits from their select benefits for the purchase of the Gift of Travel Sun Pass? I hadn’t, wrote in, and just got a reply that the pass doesn’t qualify, as it is promotional.
I don’t feel very satisfied with this answer, and am thinking of trying to elevate my complaint, but thought I would check with the community first. I didn’t see anywhere in the language where this pass wouldn’t qualify when I purchased it.
I don’t feel very satisfied with this answer, and am thinking of trying to elevate my complaint, but thought I would check with the community first. I didn’t see anywhere in the language where this pass wouldn’t qualify when I purchased it.
Jan 21, 2021, 5:54 pm
#96
Join Date: Feb 2020
Posts: 1,203
Did anyone get the 8 e-up credits from their select benefits for the purchase of the Gift of Travel Sun Pass? I hadn’t, wrote in, and just got a reply that the pass doesn’t qualify, as it is promotional.
I don’t feel very satisfied with this answer, and am thinking of trying to elevate my complaint, but thought I would check with the community first. I didn’t see anywhere in the language where this pass wouldn’t qualify when I purchased it.
I don’t feel very satisfied with this answer, and am thinking of trying to elevate my complaint, but thought I would check with the community first. I didn’t see anywhere in the language where this pass wouldn’t qualify when I purchased it.
how do you plan to escalate ? I'm planning to do the same
Jan 21, 2021, 6:52 pm
#97
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 596
I haven’t figured that out yet, and I’m open to suggestions from anyone.
I bought my pass after the Nov 8th switchover date, and I looked for the terms online to see if this pas would be eligible or not, but I couldn’t find anything on the website.
Interestingly, if you look at the current select benefit terms for 2021, while it excludes Unlimited, Business and Large Corporation FP products, there is no mention of promotional passes anywhere. It just says 6, 8, 10, 16 or 20 credit passes and excludes what is mentioned above. I grabbed a screenshot, and intend to include it in my reply, and ask for a response from a supervisor.
I bought my pass after the Nov 8th switchover date, and I looked for the terms online to see if this pas would be eligible or not, but I couldn’t find anything on the website.
Interestingly, if you look at the current select benefit terms for 2021, while it excludes Unlimited, Business and Large Corporation FP products, there is no mention of promotional passes anywhere. It just says 6, 8, 10, 16 or 20 credit passes and excludes what is mentioned above. I grabbed a screenshot, and intend to include it in my reply, and ask for a response from a supervisor.
Jan 21, 2021, 7:35 pm
#98
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,652
Since AC sold us this pass they have decimated their European schedule and no longer fly to places that they claimed to fly to when the pass was sold. Has anybody called in to see if they will book you on a flight that connects with LH to cities they claimed were bookable with the passes?
Jan 21, 2021, 8:39 pm
#99
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,519
Did anyone get the 8 e-up credits from their select benefits for the purchase of the Gift of Travel Sun Pass? I hadn’t, wrote in, and just got a reply that the pass doesn’t qualify, as it is promotional.
I don’t feel very satisfied with this answer, and am thinking of trying to elevate my complaint, but thought I would check with the community first. I didn’t see anywhere in the language where this pass wouldn’t qualify when I purchased it.
I don’t feel very satisfied with this answer, and am thinking of trying to elevate my complaint, but thought I would check with the community first. I didn’t see anywhere in the language where this pass wouldn’t qualify when I purchased it.
Jan 21, 2021, 8:47 pm
#100
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,519
Since AC sold us this pass they have decimated their European schedule and no longer fly to places that they claimed to fly to when the pass was sold. Has anybody called in to see if they will book you on a flight that connects with LH to cities they claimed were bookable with the passes?
That's just my completely uninformed FOTSG opinion.
Jan 21, 2021, 10:23 pm
#101
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,726
Since AC sold us this pass they have decimated their European schedule and no longer fly to places that they claimed to fly to when the pass was sold. Has anybody called in to see if they will book you on a flight that connects with LH to cities they claimed were bookable with the passes?
Cancelling one out of five daily YYZ-YOW flights "due to government restrictions" and rebooking passengers on the same route hours later, was downright dishonest.
...but in the interest of calling a potato a potato, I'm not clear on where the false claim is, here. When these particular FPs went on sale, pretty much everyone here accurately assessed them as 'a good deal, with a risk of future flight cancellations'. For example:
Jan 21, 2021, 10:47 pm
#102
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
In regards to the status bonus, I'd just quote the exact terms of it, which has not mentioned promotional passes for 5 years. You bought an N credit pass, which should qualify.
In regards to routes not being offered and booking on LH, that's not happening. But I really don't think these things are going to expire until 12 months after flying is actually possible.
I bought a bunch of passes in October/November 2019, and they're all valid through September 2021.
If I were a betting man, I'd say they'll expire 12 months after the 14 day quarantine stops being mandatory for everyone (i.e. if there are ways around it like a test or proof of vaccine, or if they drop it altogether).
In regards to routes not being offered and booking on LH, that's not happening. But I really don't think these things are going to expire until 12 months after flying is actually possible.
I bought a bunch of passes in October/November 2019, and they're all valid through September 2021.
If I were a betting man, I'd say they'll expire 12 months after the 14 day quarantine stops being mandatory for everyone (i.e. if there are ways around it like a test or proof of vaccine, or if they drop it altogether).
Jan 22, 2021, 11:59 am
#103
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 596
In regards to the status bonus, I'd just quote the exact terms of it, which has not mentioned promotional passes for 5 years. You bought an N credit pass, which should qualify.
In regards to routes not being offered and booking on LH, that's not happening. But I really don't think these things are going to expire until 12 months after flying is actually possible.
I bought a bunch of passes in October/November 2019, and they're all valid through September 2021.
If I were a betting man, I'd say they'll expire 12 months after the 14 day quarantine stops being mandatory for everyone (i.e. if there are ways around it like a test or proof of vaccine, or if they drop it altogether).
In regards to routes not being offered and booking on LH, that's not happening. But I really don't think these things are going to expire until 12 months after flying is actually possible.
I bought a bunch of passes in October/November 2019, and they're all valid through September 2021.
If I were a betting man, I'd say they'll expire 12 months after the 14 day quarantine stops being mandatory for everyone (i.e. if there are ways around it like a test or proof of vaccine, or if they drop it altogether).
Would anyone still happen to have a copy of the terms and conditions from 2020 and earlier? I tried to search for it, but all links lead back to the new Aeroplan site.
I am absolutely going for fight for these credits. As a 50K, I do tend to use what I get, but it’s also the principle of the thing. I bought an 8 credit pass, the terms don’t seem to exclude it, so please fulfill your end of the bargain. I’m trying to do my part to support AC in a tough time, they should do the same.
Jan 22, 2021, 12:37 pm
#104
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
selectable privileges
If you choose different dates on archiive.org you can see when the promotional exclusion was removed, but II'm pretty sure it was 2015 or 2016.
Edit: November 4 2017 had the exclusion: http://web.archive.org/web/201711041.../flight-passes
If you choose different dates on archiive.org you can see when the promotional exclusion was removed, but II'm pretty sure it was 2015 or 2016.
This bonus applies to eligible Flight Pass activities completed between January 1 and December 31, 2020. Eligible Flight Pass activities are defined as the purchase of an eligible Flight Pass of 6, 8, 10, 16 or 20 flight credits (excluding Unlimited Flight Passes and Flight Passes for Business and Flight Passes for Large Corporations); the usage of every 10 eligible flight credits in conjunction with a Flight Pass for Business or Flight Pass for Large Corporations; or the duration of the travel period when you purchase an eligible Unlimited Flight Pass, on a monthly basis. Following an eligible activity, it may take up to three weeks for Altitude Qualifying Miles to be deposited into your Aeroplan account.
Jan 22, 2021, 3:57 pm
#105
Join Date: Feb 2020
Posts: 1,203
Write to [email protected] to ask for missing bonus eUpgrades