"Red zone" flight: Offer to rebook for free if flight is full
Dec 19, 2020, 6:01 pm
#16
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Was able to call another agent, that willing to change the flight for me; however, she told me the system prevented her from changing. She asked me to change the flight at the airport ticketing desk. Doubt if it will work - let's see.
Dec 20, 2020, 1:30 am
#18
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Dec 20, 2020, 5:39 pm
#19
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Just to report that it doesn’t work today at the airport.
Checked in at YUL - there’s loads of people in YUL agent asked to do it in YVR
Once arrived in YVR both lounge agent and check in counter can’t do it.
we just didn’t bother changing it in the end
Checked in at YUL - there’s loads of people in YUL agent asked to do it in YVR
Once arrived in YVR both lounge agent and check in counter can’t do it.
we just didn’t bother changing it in the end
Dec 20, 2020, 5:49 pm
#20
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Was the load still >=60%?
Dec 20, 2020, 6:22 pm
#21
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Were the agents at the airport aware of the policy and couldn't do it because it was a TK ticket? Or did you have any issues even getting them to try? I can't imagine this is a policy many people would be trying to take advantage of once already at the airport, and that these changes would be almost always done online or by Reservations.
Dec 20, 2020, 6:44 pm
#22
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I'm not sure you can even SDC on other tickets post-Amadeus. If that's the case, I can't see AC ever being able to do something like this.
Dec 20, 2020, 7:04 pm
#23
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I did look around the AC travel agents site to see whether there was anything there that one might be able to use with an OAL to explain the process, but there was nothing in the SKCH document or anywhere else about how to effect this type of change. So perhaps it's only possible to do it on an AC ticket, despite the AC site not mentioning that.
Dec 20, 2020, 8:22 pm
#24
Join Date: Oct 2013
Location: YOW
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I did look around the AC travel agents site to see whether there was anything there that one might be able to use with an OAL to explain the process, but there was nothing in the SKCH document or anywhere else about how to effect this type of change. So perhaps it's only possible to do it on an AC ticket, despite the AC site not mentioning that.
Dec 21, 2020, 3:40 am
#25
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Location: YVR/YUL/LHR/HKG
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Yes the load was more like 80%
I explained to them the so called "Red zone" policy but the agent tried 5 minutes to deal with it on the computer but it says it does not work. I am not entirely sure what she did.
Were the agents at the airport aware of the policy and couldn't do it because it was a TK ticket? Or did you have any issues even getting them to try? I can't imagine this is a policy many people would be trying to take advantage of once already at the airport, and that these changes would be almost always done online or by Reservations.
Last edited by Adam Smith; Jun 24, 2021 at 12:04 pm Reason: Merge consecutive posts by same user
Jul 8, 2021, 11:53 am
#26
Join Date: May 2012
Location: YYZ-YYC
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Posts: 280
Got an e-mail from Air Canada indicating that my flight tomorrow, AC 133, is expected to be full. Offered a free change on another flight within 3 days... Except that almost all the seats are booked today and tomorrow. Fingers crossed increased frequencies soon.
Jul 8, 2021, 6:36 pm
#27
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Back of the plane was empty. I've not yet renewed my EF subscription yet to check the actual loads
Jul 8, 2021, 7:18 pm
#28
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EF doesn't show actual loads. It shows what they're willing to sell, which can be impacted by loads on other flights.
133 tomorrow is wide open in J and overbooked in Y.
133 tomorrow is wide open in J and overbooked in Y.
Jul 8, 2021, 10:56 pm
#30
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