Sep 11, 2021, 4:58 am
Last edit by: yyznomad
Dear Super Elites,
In typical Air Canada fashion, FAs still have ZERO idea about this perk. As such, you will need to be proactive about this perk if you want to benefit from it. There is a very high likelihood that you will not be offered anything if you do not inquire.
Be prepared to be met with a big fat ¯\_(ツ)_/¯
yyzn.
In typical Air Canada fashion, FAs still have ZERO idea about this perk. As such, you will need to be proactive about this perk if you want to benefit from it. There is a very high likelihood that you will not be offered anything if you do not inquire.
Be prepared to be met with a big fat ¯\_(ツ)_/¯
yyzn.
Air Canada Super Elite members will receive complimentary in-flight refreshments
Feb 15, 2022, 1:37 pm
#151
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Any recent experiences with this?
It seems like there's a normalization period of about a decade before benefits like this are widely known by staff/crew.
It seems like there's a normalization period of about a decade before benefits like this are widely known by staff/crew.
Feb 15, 2022, 3:41 pm
#152
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
I have had to awkwardly ask for it every single time, as recently as 3 days ago.
Feel like a total DYKWIA every time. Hate it. But don’t hate it as much as paying for the drink.
Feel like a total DYKWIA every time. Hate it. But don’t hate it as much as paying for the drink.
Feb 15, 2022, 4:17 pm
#154
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Any experience having the alcoholic beverage substituted for a second snack?
Feb 15, 2022, 6:31 pm
#155
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Feb 20, 2022, 7:29 pm
#156
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
if I'm awake and lucid, I will try to ask. My flight is showing super sparse in Y so I just might be able to feel comfortable enough to konk out, but I guess I'm at the mercy of a self-upgrade taking the seat next to me, or a last minute purchaser of the seat next to me.
it will be an early morning flight, so not interested in alcohol, but wouldn't mind doubling up on the BOB snacks.
Feb 23, 2022, 2:04 pm
#157
Join Date: May 2006
Location: YYZ
Programs: AC SE, UA Silver, Bonvoy LT Titanium, Accor Diamond, Hilton Gold
Posts: 417
Another brilliantly rolled out benefit
On ACr 1643 from MIA to YYZ and none of the crew knew anything about the benefit. They kept checking the PIL but of course nothing was indicated on it. I ended up just paying for my drink and snack.
Another flight. Another email to Customer Relations.
Another flight. Another email to Customer Relations.
Feb 23, 2022, 3:02 pm
#158
Join Date: Nov 2021
Posts: 126
Do you have a spreadsheet with dozens of 10% off "we messed up" codes?
Feb 23, 2022, 6:24 pm
#159
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
As per the wiki comments as well as many others in the thread, the issue is AC's offer versus the ability of their frontline employees to deliver on it - without making excuses or pretending they don't know a pax is a SE (or any of the other classifications on the list in the in-flight service guide where a benefit is shown). It's not about the drink or the snack (well, it is if I can't get both cashews AND a Kit Kat as my bennie.
)It's the same reason we have "trust issues"
when AC offers a promo with double SQx..
Feb 25, 2022, 9:18 pm
#161
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
Has anyone seen generosity from Customer service for such 10% or higher promo codes? I have 40k miles of travel I may need to book for 3 people in the next couple days. If AC is responding quickly to give them out for service failures, perhaps I should mail about a recent (but not unusual) issue.
Last edited by expert7700; Feb 25, 2022 at 9:50 pm
Feb 26, 2022, 5:16 am
#162
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Feb 26, 2022, 6:23 pm
#163
Join Date: Dec 2014
Location: YWG / NRT
Programs: AC*SE 100K
Posts: 159
The FA said "Let me get the machine" and I told them I was SE- he said "Oh no problem, thanks for letting me know."
Fortunately, had the same crew from YVR-YWG, so he recognized me there and asked if I wanted the same thing again.
Feb 28, 2022, 11:14 am
#164
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The FA initially tried to charge me for a requested drink, so I showed her the Comfort Fare info on the bottom of the menu card. After that, she said that her SD didn't tell her that there were any CO fares in the Y cabin (or SEs for that matter, although not relevant to this thread) and she did not have the PIL. I suggested that I could show her my boarding pass, which I did.
She seemed confused by the boarding pass layout, so I had to point out where it said ECO/COMFORT/CONFORT. She said that they keep changing the boarding passes so wasn't sure where to look.
The entire transaction was brief, polite, and I got what I wanted in the end. But it's still slightly sad that we have to occasionally educate the cabin crew about the companies 'perks'.
Responding in this thread...
Did you also get the SE drink/snack?
Feb 28, 2022, 12:42 pm
#165
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226