Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Air Canada is hiring a new Fraud Analyst for loyalty programs

Air Canada is hiring a new Fraud Analyst for loyalty programs

Old Sep 5, 20, 9:49 am
  #1  
formerly yvrgary
Original Poster
 
Join Date: Oct 2013
Location: YOW
Programs: AC 75K, SPG Gold, IHG Gold, FOTSG Platinum
Posts: 3,121
Air Canada is hiring a new Fraud Analyst for loyalty programs

I guess AC feels there's enough of this type of activity going on to justify dedicating a position to sniffing it out...

https://careers.aircanada.com/jobs/5...ram-compliance

"The Analyst, Fraud - Loyalty Program Compliance is responsible for the prevention, detection and monitoring of fraudulent and non-compliant activities, mitigating the risk to the organization, taking appropriate corrective measures to address fraud, and performing ongoing data analysis to identify fraud patterns relating to Aeroplan assets and programs."
YOWgary is online now  
Old Sep 5, 20, 10:28 am
  #2  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 90,058
There's already a Senior Fraud Manager--Loyalty Program Compliance, and no indication whether this is a new position or a replacement.

It's interesting that the job ad starts with enthusiasm as a key characteristic (AC boilerplate, I assume) but doesn't mention good judgment or respect for evidence, although it does mention discretion and confidentiality.
canadiancow and supervillian like this.
MSPeconomist is offline  
Old Sep 5, 20, 10:55 am
  #3  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 48,094
Makes sense. FFP fraud is a direct hit to the bottom line. Not hard to imagine that the ROI for such a position is quite good. Note that the position does not appear to involve customer interaction. Thus, an investigator who produces a factual report. Not necessarily a decision maker.
supervillian and lsquare like this.
Often1 is offline  
Old Sep 5, 20, 11:15 am
  #4  
Suspended
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Plat, HH Diamond, Accor Gold
Posts: 33,795
My experience with "factual reports" like this from AC is that they're rarely factual.

I have no issue with the concept of this position, but I have serious doubts in their ability to execute.

One only needs to go as far back as Super Elite suspended; lawsuit filed but amicably settled out of court to find data that showed someone entering a lounge then canceling their ticket for the 2330 (times made up from memory) departure. The analyst missed the 0030+1 departure that was flown.

I often book myself in CO on the calf on points in J to events. Closer to departure, I verify he can attend. If not, I cancel him.

They might think I'm holding J space for an upgrade. I'm not.

Meanwhile if they've been "analyzing" for a while, I know so many people who have done so many things that should be so easy for anyone remotely competent to catch.

Meh
Adam Smith, lsquare and Bohemian1 like this.
canadiancow is offline  
Old Sep 5, 20, 3:51 pm
  #5  
 
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 4,378
Hopefully, for the vast majority of us here on FT, this is a snippet of meaningless information which causes no concern
radonc1 is offline  
Old Sep 5, 20, 9:45 pm
  #6  
 
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,603
And of course, none of us have ever felt defrauded by Aeroplan.
NoviceFT and sokolov like this.
Sopwith is offline  
Old Sep 5, 20, 11:20 pm
  #7  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,654
Originally Posted by canadiancow View Post
My experience with "factual reports" like this from AC is that they're rarely factual.

I have no issue with the concept of this position, but I have serious doubts in their ability to execute.

One only needs to go as far back as Super Elite suspended; lawsuit filed but amicably settled out of court to find data that showed someone entering a lounge then canceling their ticket for the 2330 (times made up from memory) departure. The analyst missed the 0030+1 departure that was flown.

I often book myself in CO on the calf on points in J to events. Closer to departure, I verify he can attend. If not, I cancel him.

They might think I'm holding J space for an upgrade. I'm not.

Meanwhile if they've been "analyzing" for a while, I know so many people who have done so many things that should be so easy for anyone remotely competent to catch.

Meh

Ya, but those arenít really causing fraud in the loyalty programs directly. Like the case with the SE Suspended if I remember correctly was actually a revenue ticket that kicked it all off, and a key point was that it was lounge access which is not just a loyalty perk (credit card can get in, you can pay to get in, or higher fare tickets get in).

The 2nd example, they can (and do) already set it up where that space when released doesnít always go back to be used again for upgrade or sale. So they can already mitigate that.

I mean, you guys are thinking pretty complex too, frankly this could just be a much simpler position to catch the people doing all the little tricks we know about that are flat-out not allowed.

- Like booking a rev ticket, cancelling in a timeframe, not flying the flight, and submitting for mileage credit and getting the miles because the systems donít sync up correctly if you do it all in the correct timings.

- Or doing massive credit card purchases for the points, spending them, and then doing refunds on the credit card after and cancelling the card.

- Or how with some creative routings you can get 6,825AQM on a O/W $214 Latitude ticket comp-up to J pods. (Although itís hard to argue fraud when the system does give it as an option to book online)

- etc etc.

There are a half dozen or more ways I can think of off the top of my hat to actually either get miles for not even flying, or getting far more miles than you should have, etc.
Sean Peever is offline  
Old Sep 5, 20, 11:51 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 12,166
Originally Posted by YOWgary View Post
I guess AC feels there's enough of this type of activity going on to justify dedicating a position to sniffing it out...
If you look at the position again, it is practically a data analyst job, even having a giant title.

Nothing to see here. Really.
Often1 and lsquare like this.
garykung is offline  
Old Sep 5, 20, 11:59 pm
  #9  
 
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 1,813
Originally Posted by canadiancow View Post
My experience with "factual reports" like this from AC is that they're rarely factual.

I have no issue with the concept of this position, but I have serious doubts in their ability to execute.

One only needs to go as far back as Super Elite suspended; lawsuit filed but amicably settled out of court to find data that showed someone entering a lounge then canceling their ticket for the 2330 (times made up from memory) departure. The analyst missed the 0030+1 departure that was flown.

I often book myself in CO on the calf on points in J to events. Closer to departure, I verify he can attend. If not, I cancel him.

They might think I'm holding J space for an upgrade. I'm not.

Meanwhile if they've been "analyzing" for a while, I know so many people who have done so many things that should be so easy for anyone remotely competent to catch.

Meh
Is any of this fraud? I would contend that with AC in control of the bank of points, in control of when and how points are allocated to a customer and in control of when points are spent we don't have fraud. What we have are poorly written (and in may cases unpublished) business rules that may have some edge conditions that are not what AC originally intended. That said, AC is the organisation that implemented the rules.

If AC has screwed up on implementing the program it is free to change the program implementation without our approval.
Twickenham and sokolov like this.
Fiordland is offline  
Old Sep 6, 20, 7:12 am
  #10  
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 5,532
I suspect the main targets would be people selling points/tickets. or earning points by crediting flights flown by others - outright fraud like that.
Twickenham, lsquare and zappy312 like this.
IluvSQ is offline  
Old Sep 6, 20, 10:26 am
  #11  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 48,094
While this is said to be "new" for all we know, AC has many of these people and one of them retired, left, or died.

The bottom line is that nothing in the job description suggests that this person makes decisions or communicates them to customers.
Often1 is offline  
Old Sep 6, 20, 10:57 am
  #12  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 3,352
Or the fraud detection could be targeting mismatched names on bookings and cards, the same card being used a lot, gift cards being purchased and then used minutes later from 1000mi or a class c away.
RangerNS is offline  
Old Sep 6, 20, 11:01 am
  #13  
Suspended
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Plat, HH Diamond, Accor Gold
Posts: 33,795
Originally Posted by RangerNS View Post
Or the fraud detection could be targeting mismatched names on bookings and cards, the same card being used a lot, gift cards being purchased and then used minutes later from 1000mi or a class c away.
The position is specifically for the loyalty program.
canadiancow is offline  
Old Sep 6, 20, 11:30 am
  #14  
 
Join Date: Jun 2010
Location: Body in YYZ, heart in YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,443
I wonder if they have a fraud person looking into things like AC maintaining a fuel surcharge for years, even as global fuel prices hit rock bottom.
pmaclell and sokolov like this.
Symmetre is offline  
Old Sep 6, 20, 4:33 pm
  #15  
 
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 1,813
Originally Posted by Often1 View Post
While this is said to be "new" for all we know, AC has many of these people and one of them retired, left, or died.

The bottom line is that nothing in the job description suggests that this person makes decisions or communicates them to customers.
This may have also been a positioned that existed in Aeroplan and for some reason did not come over to AC when they purchased back the program.
Fiordland is offline  

Thread Tools
Search this Thread
Search Engine: