How to use AC COVID-19 voucher?

Old Jul 13, 20, 12:32 pm
  #1  
Original Poster
 
Join Date: May 2013
Location: YYZ/YTZ/YUL
Programs: BA Gold, TK Elite
Posts: 1,526
How to use AC COVID-19 voucher?

Hi all, apologies if this question has asked before. I would have thought so, but didn't find anything despite several searches...

Back in April, AC cancelled one of my flights and only gave me the voucher option. Would anybody here know how I can redeem such a voucher? At the time, the agent I spoke to told me that I would need the ticket number, but I don't know what to do with it...

Many thanks in advance for your help!
TravellingSalesman is offline  
Old Jul 13, 20, 1:16 pm
  #2  
 
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 852
You would need to use the booking reference (PNR) or ticket number. Do note that if you use a voucher this way then you must book a flight of equal or greater value or you will lose the residual value.

You can convert this booking to a gift card that will not expire or Aeoplan miles however expect that to take 6 weeks (or more).

Last edited by dr_torch; Jul 13, 20 at 5:55 pm
dr_torch is offline  
Old Jul 13, 20, 3:11 pm
  #3  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC E50K
Posts: 5,681
If it's just a voucher - not converted to a gift card, you need to call AC Reservations to book your new flights.
ChrisA330 is offline  
Old Jul 13, 20, 4:26 pm
  #4  
 
Join Date: Jun 2003
Posts: 1,896
"You have opted to convert and transfer $xxx, the remaining value of all tickets and associated services, minus applicable taxes, fees, and charges, to an AirCanada Travel Voucher. Please allow up to six weeks for processing. Once your Air Canada Travel Voucher is processed, you will receive two emails to the email address on file: one email with the Air Canada Travel Voucher number and another with the Air Canada Travel Voucher PIN."

1. This sure sounds like a gift card, at least it was explained that way to me as an agent. Is this correct?
2. Does it actually take six weeks to arrive? I interpreted "Book with flexibility" as "I have a free option on future travel", but bearing pricing risk for six weeks isn't really a free option...
jjclancy is offline  
Old Jul 13, 20, 5:31 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,373
You need to call AC. Once you get through, keep in mind:
1. Its not transferable
2. There is no residual value
3. Unless this was a straight forward ticket with no changes, adcols, fees, etc - they wont know the value of it.

You can of course turn it into an ecoupon (gift card) - this was loudly annouced to be ready by june 15, then july 5 ... then 6 to 10 weeks.
So noone has actually seen one of those yet.
rankourabu is offline  
Old Jul 13, 20, 8:01 pm
  #6  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 13,577
Originally Posted by jjclancy View Post
1. This sure sounds like a gift card, at least it was explained that way to me as an agent. Is this correct?
From everything we know, yes, it will be very similar to a gift card. Kind of like an eCoupon is pretty much the same as a gift card. But no one has reported receiving one yet, so we can't confirm 100%.
Adam Smith is offline  
Old Jul 14, 20, 7:49 am
  #7  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,373
Originally Posted by Adam Smith View Post
From everything we know, yes, it will be very similar to a gift card. Kind of like an eCoupon is pretty much the same as a gift card. But no one has reported receiving one yet, so we can't confirm 100%.
According to the multiple media releases, flexible options will be available June 15th.
rankourabu is offline  
Old Jul 14, 20, 9:11 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.024MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Select; WoH Dis
Posts: 50,856
Originally Posted by rankourabu View Post
According to the multiple media releases, flexible options will be available June 15th.
"Will be" and a date a month in the past don't jibe.
mahasamatman is offline  
Old Jul 14, 20, 9:15 am
  #9  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC E50K
Posts: 5,681
Originally Posted by mahasamatman View Post
"Will be" and a date a month in the past don't jibe.
That's exactly the point.
ChrisA330 is offline  
Old Aug 16, 20, 2:56 pm
  #10  
 
Join Date: Nov 2013
Posts: 42
This talk of e-coupon, converting to gift cards, etc. is making my head hurt.

I had a non-refundable flight booked in July that I had to cancel. Despite it being non-refundable, I was offered a travel voucher for the full amount. The email I got says I have "opted to convert and transfer $XXXX.XX [the full amount I paid], the remaining value of all tickets and associated services, minus applicable taxes, fees, and charges, to an Air Canada Travel Voucher. The voucher can be used multiple times, is fully transferable and has no expiry date." It says I'll get two emails within six weeks with the vouch number and a PIN number. Anyhow, that was nine weeks ago and I haven't received anything.

Should I expect to receive these emails eventually, or is that a load of horse plop?
pedanticus is offline  
Old Aug 16, 20, 4:28 pm
  #11  
 
Join Date: May 2009
Posts: 732
I don’t think anyone has gotten them yet... I’m waiting on 2 from flights canceled in early June.
unclepants likes this.
bakersdozen is offline  
Old Aug 22, 20, 10:36 am
  #12  
 
Join Date: Dec 2010
Location: SFO
Programs: AS MVP Gold / Marriott Bonvoy(age) Titanium Elite, IHG Platinum, WN A+/CP, Hilton Diamond
Posts: 337
I have two tickets that i asked to be converted to gift cards - that was 2 months ago....its about time where i want to book speculative Christmas travel to YOW (pending the stupid 14 day quarantine being lifted - you can get a test upon arrival to release you!).

how long is it taking for these gift cards to be processed?
Aselwyn likes this.
isaac.chambers is offline  
Old Aug 22, 20, 7:02 pm
  #13  
 
Join Date: Sep 2019
Programs: AC, KL
Posts: 41
They're now refunding the residual value after rebooking.
Lornag likes this.
BML87 is offline  
Old Nov 16, 20, 4:44 pm
  #14  
Original Member
 
Join Date: May 1998
Location: yvr
Programs: AC
Posts: 568
I don't know if there's an updated thread on this. But these "vouchers" (the agent used the term) which were supposed to be issued a few weeks after requesting them online, have been held up since mid- October with no end in sight. Agent says 80% of their calls are related to this. They say they can cancel the requested voucher and then purchase any tickets using the old ticket and then remit a request for a voucher for the remaining amount.
Lornag is offline  
Old Nov 17, 20, 7:27 am
  #15  
 
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 852
Originally Posted by Lornag View Post
They say they can cancel the requested voucher and then purchase any tickets using the old ticket and then remit a request for a voucher for the remaining amount.
You are totally correct but it seems to depend on the agent. I have also been told by agents that you cannot use a partial ticket or else you lose the residual value which seems to mean the agent cannot be bothered to make it work for you.

In these situations I have just decided to thank the agent for their time, hang up, curse under my breath and then call back

As for if I will ever get a "voucher" that I have been waiting for since June is another story.
dr_torch is offline  

Thread Tools
Search this Thread