Superelite email no longer in use?
May 14, 2020, 6:22 pm
#1
Original Poster
Join Date: Jan 2018
Location: Windsor/Detroit
Programs: AC*SE, Wyndham Dimond, Marriott Plat, Amex Plat CND & USA, active military, Yoga teacher.
Posts: 148
Superelite email no longer in use?
I called Air Canada today after waiting 4 days for an email response and was told they are no longer using the super elite email address.
As of right now it is still posted in the altitude contact us page for SE.
As of right now it is still posted in the altitude contact us page for SE.
Last edited by tcook052; May 14, 2020 at 8:31 pm Reason: remove elite member only info
May 14, 2020, 6:35 pm
#2
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
1. Do you have a question or are you just making a statement
2. I see a contact email address on my page under Priority Contacts. If you logged into your own SE Altitude page, you should see one in the middle section.
3. Maybe AC doesn't want to receive emails from SEs.
Last edited by tcook052; May 14, 2020 at 8:31 pm Reason: edit quote
May 14, 2020, 6:42 pm
#3
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
You believe what you heard from a reservations agent on the phone about that?
I'm skeptical of that, and you really shouldn't be posting that address on a public forum based solely off the word of someone at reservations.
I'm skeptical of that, and you really shouldn't be posting that address on a public forum based solely off the word of someone at reservations.
May 14, 2020, 7:21 pm
#5
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
I called Air Canada today after waiting 4 days for an email response and was told they are no longer using the [email protected] email.
As of right now it is still posted in the altitude contact us page for SE.
As of right now it is still posted in the altitude contact us page for SE.
Though if the email didn't bounce, it likely is sitting in a queue. Perhaps waiting for travel to resume to normal patterns to be able to pay said agents to read cases from the queue.
Worse case, you still have other means of contact..... Phone #s on both SE+concierge cards. Some unrandomly selected customers also might have AC Corporate security contacts from prior incidents
Last edited by expert7700; May 14, 2020 at 9:10 pm
May 14, 2020, 7:38 pm
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
May 14, 2020, 9:16 pm
#7
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
+1 for OP @tcook052 removing the email from post#1
Perhaps AC is triaging emails:
-If you are emailing to buy a flight, we'll reply in <4 days
-If you are emailing to request a refund, we'll reply in 40 days
Perhaps AC is triaging emails:
-If you are emailing to buy a flight, we'll reply in <4 days
-If you are emailing to request a refund, we'll reply in 40 days
Last edited by expert7700; May 15, 2020 at 12:08 am
May 15, 2020, 11:31 am
#11
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
That e-mail was always a bit confusing. It's an aircanada e-mail, but it's really only for Aeroplan related inquiries. The only time I used it was to get my MM balance before I crossed the 500k threshold.
May 15, 2020, 11:34 am
#12
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
I've used it. It has always been answered eventually (30 days or so) except for one email I wrote a couple years back.
The unanswered email complained about some DH4 overhead bins not being able to accommodate legal carry-ons, which when combined with the SE preferred seat benefit could cause issues.
The unanswered email complained about some DH4 overhead bins not being able to accommodate legal carry-ons, which when combined with the SE preferred seat benefit could cause issues.
May 15, 2020, 11:35 am
#13
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I've e-mailed them about a number of issues over the years, not all related to Aeroplan, and generally found that they'll respond, even if it's just passing it on to the appropriate people.
May 15, 2020, 2:05 pm
#15
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612