Superelite email no longer in use?

Old May 14, 20, 6:22 pm
  #1  
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Superelite email no longer in use?

I called Air Canada today after waiting 4 days for an email response and was told they are no longer using the super elite email address.

As of right now it is still posted in the altitude contact us page for SE.

Last edited by tcook052; May 14, 20 at 8:31 pm Reason: remove elite member only info
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Old May 14, 20, 6:35 pm
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Originally Posted by LesDorgo View Post
I called Air Canada today after waiting 4 days for an email response and was told they are no longer using the super elite email address.

As of right now it is still posted in the altitude contact us page for SE.

1. Do you have a question or are you just making a statement

2. I see a contact email address on my page under Priority Contacts. If you logged into your own SE Altitude page, you should see one in the middle section.

3. Maybe AC doesn't want to receive emails from SEs.

Last edited by tcook052; May 14, 20 at 8:31 pm Reason: edit quote
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Old May 14, 20, 6:42 pm
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You believe what you heard from a reservations agent on the phone about that?

I'm skeptical of that, and you really shouldn't be posting that address on a public forum based solely off the word of someone at reservations.
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Old May 14, 20, 6:53 pm
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+1 don't post this address here!
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Old May 14, 20, 7:21 pm
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Originally Posted by LesDorgo View Post
I called Air Canada today after waiting 4 days for an email response and was told they are no longer using the [email protected] email.

As of right now it is still posted in the altitude contact us page for SE.
Publishing an address like that gets unwanted attention--Another vote on editing your post.

​​​​​​Though if the email didn't bounce, it likely is sitting in a queue. Perhaps waiting for travel to resume to normal patterns to be able to pay said agents to read cases from the queue.

Worse case, you still have other means of contact..... Phone #s on both SE+concierge cards. Some unrandomly selected customers also might have AC Corporate security contacts from prior incidents
​​​​​​

Last edited by expert7700; May 14, 20 at 9:10 pm
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Old May 14, 20, 7:38 pm
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Originally Posted by expert7700 View Post
​​​​​​Though if the email didn't bonce, it likely is sitting in a queue.
​​​​​​
I've rarely received responses within the 4 days that the OP seems to be annoyed about when writing to that e-mail address. I would never use it for anything time-sensitive.
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Old May 14, 20, 9:16 pm
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+1 for OP @tcook052 removing the email from post#1

Perhaps AC is triaging emails:
-If you are emailing to buy a flight, we'll reply in <4 days
-If you are emailing to request a refund, we'll reply in 40 days
​​​​​​

Last edited by expert7700; May 15, 20 at 12:08 am
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Old May 14, 20, 9:19 pm
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Originally Posted by expert7700 View Post
+1 for OP not only returning to thead but removing the email from post#1​​​​​
No, that was our friendly neighbourhood moderator, tcook052
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Old May 14, 20, 9:22 pm
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Originally Posted by Adam Smith View Post
No, that was our friendly neighbourhood moderator, tcook052
Yup, because he also edited the quote in my reply to OP.
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Old May 15, 20, 8:43 am
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It's not like the superelite email is bit hard to guess lol
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Old May 15, 20, 11:31 am
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That e-mail was always a bit confusing. It's an aircanada e-mail, but it's really only for Aeroplan related inquiries. The only time I used it was to get my MM balance before I crossed the 500k threshold.
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Old May 15, 20, 11:34 am
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I've used it. It has always been answered eventually (30 days or so) except for one email I wrote a couple years back.

​​​​​​The unanswered email complained about some DH4 overhead bins not being able to accommodate legal carry-ons, which when combined with the SE preferred seat benefit could cause issues.
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Old May 15, 20, 11:35 am
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Originally Posted by yvr76 View Post
That e-mail was always a bit confusing. It's an aircanada e-mail, but it's really only for Aeroplan related inquiries. The only time I used it was to get my MM balance before I crossed the 500k threshold.
I've e-mailed them about a number of issues over the years, not all related to Aeroplan, and generally found that they'll respond, even if it's just passing it on to the appropriate people.
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Old May 15, 20, 12:09 pm
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I've had email responses withing days for lost baggages and other issues
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Old May 15, 20, 2:05 pm
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Originally Posted by theBeachBoy View Post
I've had email responses withing days for lost baggages and other issues
AC doesn’t lose baggage, they only occasionally have it delayed: https://www.flyertalk.com/forum/32354900-post58.html
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