New Aeroplan Features - Using Aeroplan miles to bid for upgrades and others
May 10, 2020, 8:35 pm
#1
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New Aeroplan Features - Using Aeroplan miles to bid for upgrades and others
2020-05-07 14:23 CT - News Release
Mr. Mark Nasr reports
AIR CANADA OFFERS CUSTOMERS A SNEAK PEEK AT IMPROVEMENTS COMING WITH THE NEW AEROPLAN PROGRAM
Air Canada has introduced two new Aeroplan features in advance of the relaunch of its loyalty program later this year. Members can buy or gift miles at any time and can now use Aeroplan Miles to bid on cabin seating upgrades on Air Canada flights.
"Like all Canadians, we remain deeply concerned about these unprecedented times and the effects on our health and economy. Yet, we continue to plan for a time when we can safely welcome all customers back in the skies. Today, we are announcing two improvements as part of our efforts to transform and relaunch Aeroplan later this year," said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada. "The redesigned Aeroplan will make it easier to travel and offer an improved experience to all members,both frequent and infrequent travelers. We're confident that everyone will see new features that speak directly to them and better suit their travel needs once they are ready to travel again."
Since announcing that it would launch a new loyalty program in 2020, Air Canada has connected with over 36,000 consumers to learn what attributes and benefits they want from a travel loyalty program. These new features directly reflect that feedback, allowing members to:
Mr. Mark Nasr reports
AIR CANADA OFFERS CUSTOMERS A SNEAK PEEK AT IMPROVEMENTS COMING WITH THE NEW AEROPLAN PROGRAM
Air Canada has introduced two new Aeroplan features in advance of the relaunch of its loyalty program later this year. Members can buy or gift miles at any time and can now use Aeroplan Miles to bid on cabin seating upgrades on Air Canada flights.
"Like all Canadians, we remain deeply concerned about these unprecedented times and the effects on our health and economy. Yet, we continue to plan for a time when we can safely welcome all customers back in the skies. Today, we are announcing two improvements as part of our efforts to transform and relaunch Aeroplan later this year," said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada. "The redesigned Aeroplan will make it easier to travel and offer an improved experience to all members,both frequent and infrequent travelers. We're confident that everyone will see new features that speak directly to them and better suit their travel needs once they are ready to travel again."
Since announcing that it would launch a new loyalty program in 2020, Air Canada has connected with over 36,000 consumers to learn what attributes and benefits they want from a travel loyalty program. These new features directly reflect that feedback, allowing members to:
- Buy or Gift Aeroplan Miles at any time. Members can now purchase miles for themselves or give the gift of miles to other Aeroplan Members, at any time, through aeroplan.com. Previously, members could only purchase miles to top up their Aeroplan account when they were making a flight reward booking (which continues to be available). Members can also continue to transfer their miles to another member.
- Use Aeroplan Miles to submit offers for an AC Bid Upgrade. Members now have the option to use Aeroplan Miles when bidding for an upgrade to a higher cabin. Previously, customers could only bid for a cabin upgrade using a credit card at aircanada.com. This is the first of what will be many new ways for members to access popular extras and premium travel features to make their trip stress-free and more comfortable.
May 10, 2020, 8:37 pm
#2
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Already posted and being discussed in the main thread.
Air Canada to Launch Its Own Loyalty Program in 2020
Air Canada to Launch Its Own Loyalty Program in 2020
May 10, 2020, 8:43 pm
#3
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,330
Number 2 was discussed in https://www.flyertalk.com/forum/32226749-post1025.html almost 2 months ago.
May 10, 2020, 9:03 pm
#4
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Join Date: May 2002
Location: YEG
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Posts: 56,448
Please follow the discussion in the linked locations.
tcook052
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tcook052
AC forum moderator