Last edit by: Adam Smith
This thread originally contained any and all information relating to flying with AC in the times of COVID. As travel has picked up, much of the discussion has been moved to dedicated threads to make topics easier to follow. Threads that may be of particular interest to those travelling during COVID:
Meal threads:
Schedule changes/refunds - temporary COVID-related policies:
The above threads are in the process of winding down as AC moves away from temporary COVID-related policies. Most questions on schedule changes/refunds should be directed to the thread on AC's new permanent schedule change policies
Other AC-related threads:
Pre-travel e-mails:
Information on immigration rules and procedures, and other government requirements, from the Canada forum:
Airport-related threads containing information that may be relevant to AC passengers, but that are not specific to AC (there are many others in the Canada forum; these are a few that have come up frequently):
(Other threads with immigration/government-related questions not specific to AC can be found on the Canada forum, and experiences and questions on those topics should be posted there)
Meal threads:
- Air Canada Meals (Jul 2021 - ???) - Business Class - North America
- Air Canada Meals (Jul 2021 - ???) - Premium Economy - North America
- Air Canada Meals (Jul 2021 - ???) - Economy - North America
- Air Canada Meals (Jul 2021 - ???) - Business Class - International
Schedule changes/refunds - temporary COVID-related policies:
- Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
- Master thread Air Canada Refunds vs credits; Class action lawsuit filed
The above threads are in the process of winding down as AC moves away from temporary COVID-related policies. Most questions on schedule changes/refunds should be directed to the thread on AC's new permanent schedule change policies
Other AC-related threads:
- Air Canada Clean Care+ program
- MLLs in the time of COVID - re-openings, food, distancing, etc
- Upload your COVID documents online (trial)
Pre-travel e-mails:
Information on immigration rules and procedures, and other government requirements, from the Canada forum:
- Canada entry rules changing; fully vaccinated air travelers allowed
- Canada Will Require Negative COVID-19 Test 72 Hours Before Arrival
- Federal government to require vaccinations for all air and train passengers
Airport-related threads containing information that may be relevant to AC passengers, but that are not specific to AC (there are many others in the Canada forum; these are a few that have come up frequently):
- Flying through YYC 2021 Q3/Q4 (security, connections, construction impact, etc)
- YYZ International Arrivals
- Recent/Current YYZ-USA Preclearance Weekday morning times
(Other threads with immigration/government-related questions not specific to AC can be found on the Canada forum, and experiences and questions on those topics should be posted there)
Is anyone actually flying AC domestic or international in these Covid-filled days?
#46
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,115
#47
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 4,323
All things considered an AirBnB and SkipTheDishes is better than Lawlor Island.
#48
Join Date: Mar 2020
Programs: AC 75k
Posts: 700
There are people in the airport. And I'm sure signs. I'd not be surprised if AC (and WS) are making onboard announcements.
That said, this covid pandemic is kinda the dominant news story and has been for months; ignorance of the law is no excuse, both in the legal sense and in the sense of "how could you literally not know that"?
That said, this covid pandemic is kinda the dominant news story and has been for months; ignorance of the law is no excuse, both in the legal sense and in the sense of "how could you literally not know that"?
You can book a flight from YVR to YYG departing tonight with zero warnings. Go ahead, try it. Don't you think the carrier should have some knowledge or forewarn of this? Maybe it pops up if I put my money down, but I didn't go that far.
In the old days of international travel, non desirables were turned around at the border with the in bound carriers carrying the cost of flying them back so carriers stayed abreast of and ensured entrance requirements, sometimes more stringently than the countries themselves.
Last edited by FlY2XS; May 27, 20 at 9:10 pm Reason: syntax
#49
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, AA PPro, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 43,531
What happens if I, a Canadian citizen, book a flight to YYG? Are they going to ... deport me? To my province of residence? I have none. And they can't deport me out of my only country of citizenship.
#50
Join Date: Mar 2020
Programs: AC 75k
Posts: 700
If you know what I mean; "my wife's cousin knows a guy who knows a guy" that merely declares themselves as an essential worker without ever being pressed to provide the essential credentials (which they have) or the actual proof of the work which they couldn't.
#51
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,746
You can book an itinerary, AC may or may not operate it and they'll keep your money either way.
That's about as low as you can go.
#52
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, AA PPro, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 43,531
Do you also expect to pay and potentially not even get to point B but still not get your money back? Because that's the service AC currently offers.
You can book an itinerary, AC may or may not operate it and they'll keep your money either way.
That's about as low as you can go.
You can book an itinerary, AC may or may not operate it and they'll keep your money either way.
That's about as low as you can go.
What do you currently get in J that you don't get in Y?
Usually it's guaranteed space from your neighbor, lounge access, hot food, drinks, etc. Right now, you get none of that.
What about someone paying for Basic or Standard or Flex or Comfort or Latitude? Does LT get the advertised drink and snack? Does CO get the advertised drink?
Any argument about "you're paying A to B" falls flat on its face as soon as you just look at BA/TG/FL/CO/LT. You're paying for a lot more than just transportation.
Even if they get you from A to B doesn't mean they've fulfilled their contract.
#53
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,066
Do you also expect to pay and potentially not even get to point B but still not get your money back? Because that's the service AC currently offers.
You can book an itinerary, AC may or may not operate it and they'll keep your money either way.
That's about as low as you can go.
You can book an itinerary, AC may or may not operate it and they'll keep your money either way.
That's about as low as you can go.
Would AC consider refunding those? Just asking as I believe I will eventually just need to "use em or lose em"

#54
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 4,323
With various degrees of "suggesting", "asking" and "forcing", provincial medical officers may require self-isolation on arrival.
AC won't be on the hook for your problems.
#55
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,299
The only thing I can think is that the longer this drags on, the more likely they will be amenable to extending further or having "unlimited" expiry on existing (not new) passes.
#56
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,066
#57
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, AA PPro, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 43,531
I doubt they'd do unlimited, but I could easily see making the expiry date 12 months after non-essential travel is officially allowed "everywhere". Much easier than doing anything case-by-case.
#58
Join Date: Dec 2002
Posts: 7,862
Today I got an e-mail from Jazz YYG ops...........
Dear passenger,
You are receiving this email because you have a reservation for travel in the next coming days for a flight between Montreal and Charlottetown. As of April 17, 2020 at 0800, the province of PEI is under the Provincial State of Emergency. It is recommended that pre-travel approval be obtained before travelling to PEI as all unnecessary travel into PEI is prohibited.
To receive preapproval please email [email protected] or 902-894-0385; responses can be expected will be 8 am to 4 pm.
Please visit the Prince Edward Island web site for more information.
Regards,
Air Canada operation
#60
Join Date: Mar 2020
Programs: AC 75k
Posts: 700
Well, just booked a flight to YYZ using my credits. Took about an hour of my life on the phone to achieve. NO way around the 3 minute blurb that tells you how clean they are keeping the planes and that they aren't refunding non refundable flights they have cancelled as per government guidelines. Suggesting that the guidelines wouldn't let them do refunds. Then come June 14 I can get a travel credit or Aeroplan bonus LUCKY ME!.
Bad news: flights just drop off the map with no warning. In the 10 minutes it took to get connected to an agent, the flight I wanted ceased to exist. It didn't fill up, just went away. Agent says this just happens without warning even to them. So now almost 3 hours to kill in YVR with no MLL.
Cost more than my initial PE booking for economy but granted I was booking barely one week out and PE was booked at a discount months ago. Longer range bookings were inexpensive but who knows the odds they still exist at the time on the day I want/need to fly?
Good news: eUpgrades were readily available and discounted which seems fair given the lack of amenities in P or J. $$ fare was typical for the latter, though.
Will have to report back once I have made the trip.
Bad news: flights just drop off the map with no warning. In the 10 minutes it took to get connected to an agent, the flight I wanted ceased to exist. It didn't fill up, just went away. Agent says this just happens without warning even to them. So now almost 3 hours to kill in YVR with no MLL.
Cost more than my initial PE booking for economy but granted I was booking barely one week out and PE was booked at a discount months ago. Longer range bookings were inexpensive but who knows the odds they still exist at the time on the day I want/need to fly?
Good news: eUpgrades were readily available and discounted which seems fair given the lack of amenities in P or J. $$ fare was typical for the latter, though.
Will have to report back once I have made the trip.