Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Jul 3, 2020, 8:32 am
#781
Join Date: Oct 2018
Posts: 5
Re: Air Canada offer to get no-expiry voucher or Aeroplan, they direct to "My Bookings" to choose, but for ***multiple bookings*** all I get is "We're not able to retrieve your booking. It may be because it was cancelled, you have completed your trip, or an issue is preventing us from displaying your booking". I have emails from Air Cda where they literally direct to this non functional website. Just wow.
Anyone have/direct me to legal term and conditions associated with accepting the no-expiry voucher ? Specifically interested in whether accepting it prevents declining it in future and getting actual refund if Trudeau bails them out with refund customers as a term of bailout.
Anyone have/direct me to legal term and conditions associated with accepting the no-expiry voucher ? Specifically interested in whether accepting it prevents declining it in future and getting actual refund if Trudeau bails them out with refund customers as a term of bailout.
Jul 3, 2020, 11:52 am
#782
Suspended
Join Date: Feb 2009
Programs: DL, UA, AA, VS
Posts: 5,226
More like the US regs governing companies which sell flight tickets in the US, regs governing airlines operating flights out of and into US airports, US consumer regs, etc.
Jul 3, 2020, 3:46 pm
#783
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,634
Jul 5, 2020, 8:29 am
#784
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,288
Well now I am getting more frustrated. I called into reservations and basically I am told that they cannot use an existing canceled booking for ADDCOL until I can convert it to a gift card and then can only be done after July 5th (maybe) and it will take up to 6 weeks to get a gift card.
Has anybody had more luck than me?
Has anybody had more luck than me?
Jul 5, 2020, 10:58 am
#785
Join Date: Nov 2019
Location: Connect from RIC
Programs: Delta Platinum, United Premier,, AAdvantage Gold, InterContinental Ambassador
Posts: 68
Just spoke to one of the rudest CSR reps from Air Canada after sitting on hold 36 min. Was seeking assistance in filing my claim for unused seat upgrades. Real nice feller...he acted like he was too busy to help Walk me through the refund website. Air Canada is trying to compete with Transavia in incompetence!
Jul 6, 2020, 7:33 am
#786
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
It did not work yesterday, but it did work this morning! It does say it will take 6 weeks to get a gift card though so it seems like it's a manual process to me.
Jul 6, 2020, 9:39 am
#787
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,339
I tried it just now and it isn't able to retrieve the 2 bookings I tried. Both were from May and are bookings where AC cancelled the flights.
Jul 6, 2020, 10:24 am
#788
Join Date: Feb 2020
Posts: 1,203
Is everyone still waiting for the unicorn transferable and non-expiring Air Canada Travel Vouchers ?
how are you trying (which URL? Which button?)
how are you trying (which URL? Which button?)
Jul 6, 2020, 10:31 am
#789
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,339
If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can convert your booking by visiting Manage My Booking.
Jul 6, 2020, 10:41 am
#790
Join Date: Feb 2020
Posts: 1,203
I'm trying to do it via Manage My Booking. From AC's COVID-19 info page, I was following the instructions for "I’d like to convert my previously cancelled booking to an Air Canada Travel Voucher or Aeroplan Miles"
It doesn't recognize the bookings for me on flights where AC had previously cancelled the flight.
It doesn't recognize the bookings for me on flights where AC had previously cancelled the flight.
Jul 6, 2020, 11:37 am
#791
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
For current bookings the cancellation link never worked for me and I have to fill out that form and request a gift card ... still waiting for that to show up too.
Jul 6, 2020, 11:38 am
#792
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Jul 6, 2020, 11:46 am
#793
Join Date: Feb 2014
Posts: 46
I had an Aeroplan ticket that they were unable to process themselves. My case got sent to Winnipeg and Air Canada is responsible for the refund now. I've been checking the status of my claim at https://refundservices.business.conduent.com/, but there hasn't been any movement for 7 weeks and my case is still listed as "OPEN". There is no number to call to find out what is going on. Any suggestions? Thanks
Jul 6, 2020, 2:12 pm
#794
Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
Posts: 357
Some of my cancelled flights let me do a voucher ..others don’t.....this has been a very frustrating experience and tons of wasted time. On the phone again...
Jul 6, 2020, 3:10 pm
#795
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,205
Out of three bookings, one request could be completed online:
One gave me this error message and I had to complete a web form to ask for the conversion into a voucher:
And the other one requires me to call Rez and request it from them.
A real mixed bag.
One gave me this error message and I had to complete a web form to ask for the conversion into a voucher:
And the other one requires me to call Rez and request it from them.
A real mixed bag.
Last edited by Bohemian1; Jul 6, 2020 at 3:32 pm Reason: Added handy web link
