Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Booking cancelled with just one click

Booking cancelled with just one click

Old Mar 23, 20, 4:49 pm
  #1  
Original Poster
 
Join Date: Jul 2018
Posts: 20
Booking cancelled with just one click

Hi!

I was browsing my upcoming June flight with AC within the AC app. I wanted to see if I had any options to change the booking.

I might have hit the cancel button by accident instead of the change button. I am not so sure about this.

Anyways, without any warning or confirmation my booking has been cancelled within a second.

What can I do about this? This was a 2 pax business flight from Europe. The stated refund is $0.

Any ideas?
boeder is offline  
Old Mar 23, 20, 5:33 pm
  #2  
Original Poster
 
Join Date: Jul 2018
Posts: 20
Or do you know how the waiting times are right now when calling the hotline?

I have been waiting for an hour now.
boeder is offline  
Old Mar 23, 20, 5:38 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 15,518
Originally Posted by boeder View Post
I was browsing my upcoming June flight with AC within the AC app. I wanted to see if I had any options to change the booking.
I might have hit the cancel button by accident instead of the change button. I am not so sure about this.
Anyways, without any warning or confirmation my booking has been cancelled within a second.
What can I do about this? This was a 2 pax business flight from Europe. The stated refund is $0.
Any ideas?
Just like this person (Air Canada forum)?
help please - cancelled in error and wish to reverse
Mwenenzi is offline  
Old Mar 23, 20, 5:44 pm
  #4  
Original Poster
 
Join Date: Jul 2018
Posts: 20
Yes. Thanks for the link!
boeder is offline  
Old Mar 23, 20, 6:43 pm
  #5  
Original Poster
 
Join Date: Jul 2018
Posts: 20
What a relief: They were able to reinstate the booking.
boeder is offline  
Old Mar 23, 20, 7:42 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite*; WoH Dis
Posts: 49,658
Originally Posted by boeder View Post
What a relief: They were able to reinstate the booking.
I'm surprised you got through in only two hours.
mahasamatman is offline  
Old Mar 24, 20, 11:42 am
  #7  
 
Join Date: Dec 2010
Location: YYZ
Programs: AC SE100K, Marriott Platinum
Posts: 1,307
Originally Posted by mahasamatman View Post
I'm surprised you got through in only two hours.
1 hour and 45 minutes yesterday, called at 11:00 am eastern.
172pilot is offline  
Old Mar 24, 20, 1:22 pm
  #8  
 
Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
Posts: 334
I did it too 2 weeks ago...waited 2 hours.....extra $800 as they said part of the flight had increased with LH.....too many of us are getting bitten by this. And we are supposedly the more knowledgeable travellers....
boeder likes this.
cruzcap is offline  

Thread Tools
Search this Thread
Search Engine: