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-   -   Booking cancelled with just one click (https://www.flyertalk.com/forum/air-canada-aeroplan/2014102-booking-cancelled-just-one-click.html)

boeder Mar 23, 20 4:49 pm

Booking cancelled with just one click
 
Hi!

I was browsing my upcoming June flight with AC within the AC app. I wanted to see if I had any options to change the booking.

I might have hit the cancel button by accident instead of the change button. I am not so sure about this.

Anyways, without any warning or confirmation my booking has been cancelled within a second.

What can I do about this? This was a 2 pax business flight from Europe. The stated refund is $0.

Any ideas?

boeder Mar 23, 20 5:33 pm

Or do you know how the waiting times are right now when calling the hotline?

I have been waiting for an hour now.

Mwenenzi Mar 23, 20 5:38 pm


Originally Posted by boeder (Post 32224069)
I was browsing my upcoming June flight with AC within the AC app. I wanted to see if I had any options to change the booking.
I might have hit the cancel button by accident instead of the change button. I am not so sure about this.
Anyways, without any warning or confirmation my booking has been cancelled within a second.
What can I do about this? This was a 2 pax business flight from Europe. The stated refund is $0.
Any ideas?

Just like this person (Air Canada forum)?
https://www.flyertalk.com/forum/air-...h-reverse.html

boeder Mar 23, 20 5:44 pm

Yes. Thanks for the link!

boeder Mar 23, 20 6:43 pm

What a relief: They were able to reinstate the booking.

mahasamatman Mar 23, 20 7:42 pm


Originally Posted by boeder (Post 32224474)
What a relief: They were able to reinstate the booking.

I'm surprised you got through in only two hours.

172pilot Mar 24, 20 11:42 am


Originally Posted by mahasamatman (Post 32224645)
I'm surprised you got through in only two hours.

1 hour and 45 minutes yesterday, called at 11:00 am eastern.

cruzcap Mar 24, 20 1:22 pm

I did it too 2 weeks ago...waited 2 hours.....extra $800 as they said part of the flight had increased with LH.....too many of us are getting bitten by this. And we are supposedly the more knowledgeable travellers....


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