HST on aeroplan cancellation fee?

Old Mar 7, 20, 8:56 am
  #1  
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HST on aeroplan cancellation fee?

I am about to cancel an upcoming aeroplan booking, was going through the screens to do so and then noticed that HST is charged on the cancellation fee.
When I cancelled an Avios booking a few weeks ago (billed in CAD, and receipts showing the booking and canx transactions went through their Canadian sales office) - there was no mention of HST being applied.

While I don't seem to have any option but to 'take it or leave it' to get the Aeroplan cancellation processed, has anyone tried to claw back the HST charged on the cancellation fee (and succeeded?).

The cynic in me can't help but wonder if this an attempted cash grab by Aeroplan... but the more rational element feels that consulting the collective wisdom of FT for some more data points and experience is a more pragmatic approach
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Old Mar 7, 20, 9:08 am
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While I can't comment on the tax collection policies of Avios, since the "service" to cancel the Aeroplan ticket was performed by a Canadian company HST(or GST) should apply.
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Old Mar 7, 20, 9:26 am
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Thanks for the clarification.
I wasn't sure what would be the case here (I agree with you it being a "service" in a generous sense of the term!), but can see the logic being applied here.

It'd be nice if the wording was clarified on their side. After some digging around, wording is inconsistent - I've seen mention to change fees of $100 plus taxes, and then no mention at all of amounts not taxes charged on cancellations... but I suspect that's more poor copy-editing than anything else. Mildly annoying, but hardly surprising.
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Old Mar 7, 20, 10:13 am
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Interesting. Seems that we're being billed for the canx fee in one transaction (new c/c payment to Aeroplan) and the refund will come from Air Canada (ticket issuer).

Considering you have charged all of the taxes, fees, charges and carrier surcharges associated to your original flight reward booking to a credit card, your refund will be processed directly by Air Canada. Your official refund receipt for your reimbursed taxes, fees, charges and carrier surcharges will be sent to you separately by Air Canada.
(emphasis in bold is mine on this, and below)

and then further below (attempted to reformat text as it'll show up - copy-pasting means formatting gets lost)
Fee Summary
$75.00 x [ 2 ] passengers $150.00
Tax Code(HST) $19.50
Total Credit Card Charges: $169.50 CAD
Look for "Aeroplan Canada, inc." on your credit card statement.
Apologies if this is old news to the more experienced on this forum - but I suspect there may be an increasing number of people that may be about to go through this for the first time, and so figured it was worth adding to this thread in case others come across it...
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Old Mar 7, 20, 10:23 am
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Aeroplan service fees are always charged separately from the charge/refund by AC on the ticket cost.

As for HST and why one company charges it and another doesn't and on what transactions it applies and at what rate, it's not so simple as to whether one is a Canadian company or not. There are tax professionals who specialize in this. If you're really curious, look up "GST Place of Supply Rules", but prepare for a very long read. There are a lot of situations that are not so clear, and a ton of variables. But, no, Aeroplan is not charging HST just to pocket it!
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Old Mar 7, 20, 1:42 pm
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HST/GST is all about ultimate place of delivery of the good or service. Location of sales office and currency used are not really relevant; although, if you are using a travel agent some of their serivce fees may be subject to HST/GST even if the travel is outside of Canada.
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Old Mar 8, 20, 11:17 am
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Originally Posted by sofasurfer View Post
Interesting. Seems that we're being billed for the canx fee in one transaction (new c/c payment to Aeroplan) and the refund will come from Air Canada (ticket issuer).


(emphasis in bold is mine on this, and below)

and then further below (attempted to reformat text as it'll show up - copy-pasting means formatting gets lost)


Apologies if this is old news to the more experienced on this forum - but I suspect there may be an increasing number of people that may be about to go through this for the first time, and so figured it was worth adding to this thread in case others come across it...
You must have status, right? I thought the cancellation is $150.
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Old Mar 8, 20, 1:51 pm
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Whether you're charged GST/HST or any kind of sales tax at all is dependent on the billing address associated with your Aeroplan account. If you're in an HST province you pay HST. If you're in non-HST province you pay GST. If you're outside of Canada (wink wink) you don't pay either GST or HST.
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Old Mar 8, 20, 2:00 pm
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Originally Posted by AwardBee View Post
Whether you're charged GST/HST or any kind of sales tax at all is dependent on the billing address associated with your Aeroplan account. If you're in an HST province you pay HST. If you're in non-HST province you pay GST. If you're outside of Canada (wink wink) you don't pay either GST or HST.

Not sure that's correct. When buying a ticket, it's based upon the province of departure. So if flying YYZ-YYC return, one is better off buying both legs separately.
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Old Mar 8, 20, 3:38 pm
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Any AC cancellations for NA routes?
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Old Mar 8, 20, 4:42 pm
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Originally Posted by Stranger View Post
Not sure that's correct. When buying a ticket, it's based upon the province of departure. So if flying YYZ-YYC return, one is better off buying both legs separately.
​​​​​​
​​​​​​I'm not talking about ticket prices themselves, only about Aeroplan change and service fees.
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