AC Economy Basic No-Show
 

Does anyone have experience with requesting a confirmation from Air Canada that a passenger did not show-up to a flight?

I booked Economy Basic non-ref tickets for mid-Feb, but couldn't make it due a death in the family. I've filed a claim with my credit card travel insurance and they're requesting a confirmation that I either cancelled or didn't show-up to the flight(s). Since Economy Basic doesn't allow cancellations, I just didn't show-up to my flight. Does anyone know if Air Canada provides confirmation of no-shows?

Thanks in advance!

from the cheapest basic economy AC fare rules:
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CANCELLATION (refund) and CHANGE restrictions say:

WAIVED FOR THE DEATH OF THE PASSENGER OR PASSENGER
FAMILY MEMBER OR PASSENGERS TRAVELLING COMPANION.
DOCUMENTATION REQUIRED.
IN THE EVENT PSGRS ARE CALLED TO JURY DUTY OR ARE
SUBPOENAED FULL REFUND WILL APPLY UPON
PRESENTATION OF JURY SUMMONS OR SUBPOENA PROVIDED
FLIGHT SEGMENTS ARE CANCELLED PRIOR TO TICKETED
DEPARTURE DATE.

https://www.aircanada.com/ca/en/aco/...r-support.html
Click "Send us an email"
Then "Request Insurance Letter"

For next time, I think you may be confusing "cancel" and "refund".

Any ticket can be cancelled. On Basic Economy, it just means you forfeit everything. But it might be useful if the goal is to get insurance to pay for it, since it's probably easier to do that than to go through this hassle.

Totally missed this on their website - Thanks so much!