canadiancow

Banks and telcos are announcing how they're going to extend status in their loyalty programs? Status that expires in 11.5 months?

AC has announced operational details for current issues. Status that expires at the end of February is not a current issue.

RangerNS

During this crisis, when I presume you are flying not at all or much less, your lack of faith in AC will change your non-or-low-flying purchase decisions how?

mileageking

Any examples on bank and telco loyalty program extensions 11.5 months out (your AC SE status ends Feb 2021)? Govt $82B relief is completely different to loyalty program extensions. Need to have patience my friend and give AC time to evaluate things which are changing daily.

InTheAirGuy

I agree that this is a relatively unimportant thing for them right now. An operational wind down takes them into unprecedented territory.

Having said that, when they eventually do get around to it, I have full confidence that they will totally screw it up.

flyquiet

Hard to earn status when international and transborder flights stopped and domestic reduced. "Air Canada is gradually suspending the majority of its international and US transborder flights by March 31." Something will be done.

https://www.travelpress.com/air-cana.../#.XnK5Iy0ZNAZ

Adam Smith

I think we've all been in violent agreement on that for quite some time

AC7E7

Negative, negative, negative. I am sure AC will do something to help customers maintain status. This is still early on and they (like every other business) will determine what they will do when they start relaunching flights again. This is not on their radar right now.

If you are not happy with what they eventually offer, move your business to Westjet.

If you have so little confidence in a company, why do you use their service or buy their product?

james dean

Patience is one thing I do have ATM, actually nice to be homebound rather than sitting in a metal tube. I guess my point was not directed at loyalty plans per se but how large institutions are already looking forward...

mileageking

I know all are anxious and am sure AC is probably working in background to analyze the full scope of anything they propose. Pandemic situation is very fluid and no one knows for sure if things will improve in 30/60/90 days or take even longer. As cow mentioned current status is good for approx. 11.5 months. They are also working on new loyalty program to launch in summer 2020 (could get pushed out), hence IMHO we need to give them time.

acse17

Whoa, things aren't that bad, yet!

YSJ8ed

Kinda related... but, not... Has anyone gotten a "Flight Pass or Promotion" eUp deposit to their account? I've been cancelling left, right and centre but just noticed an addition to my eUps on March 17, 2020. St Patty's Day Party substitute (not that I am allowed to attend, now or in six months...)?

mileageking

Yeap, +25 credits posted on Mar 17 as Flight Pass or Promotion that expire May 31 2021.

ChrisA330

See this thread: https://www.flyertalk.com/forum/air-...ronavirus.html

mileageking

deleted. posted in WIKI post

mileageking

Aeroplan email from AC/Mark Nasr late Thu 19th evening:

In times like these, loyalty is more important than ever and we know it goes both ways. Like all of you, we've been monitoring the evolving global impact of COVID-19. We wanted to provide you with more details on adjustments we're making to the Aeroplan Program in light of these unprecedented circumstances.Cancel any Flight Reward free of charge, until March 31
If you'd like to cancel any Flight Reward, the fastest way to do so is at aeroplan.com. Due to high call volumes, we are experiencing long hold times at our contact centres. Until March 31, you can cancel free of charge and receive all of your Aeroplan Miles back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. Simply log-in and visit Manage your bookings.

Temporary pause to expiration of Aeroplan Miles, until May 14
As you know, earning, redeeming or transferring Aeroplan Miles will keep all of your miles active for 12 months from the transaction date. In order to give you one less thing to think about, as a policy matter, we have paused expiry until May 14, 2020. This means that between now and May 14, any Aeroplan Miles which would have expired will not. Effective May 15, our normal expiration policy will once again apply, meaning that miles will expire if an eligible transaction has not been completed prior to this date.

We also have some important information for Air Canada Altitude members, as well as those who are expecting to reach Altitude status in 2020:Additional eUpgrade Credits are now available in your account
In light of reduced travel in 2020, we realize that Altitude members may not be able to enjoy their upgrade privileges. In recognition of that, we are providing all Altitude members with additional eUpgrade Credits, valid until May 31, 2021. You can view these in your eUpgrade account and use them immediately. Learn more.

2021 Altitude status qualification criteria
We realize that for our loyal customers and frequent flyers, your travel plans this year have been disrupted just as our business has been impacted. We're watching the situation very closely and, as travel patterns unfold over the coming months, you can count on us to address this unusual situation. Rest assured that we'll do right by you with policy changes and special offers for Altitude status qualification.

We'll continue to communicate with you directly to provide additional information over the coming weeks. In the meantime, you can always find the latest updates on how Air Canada and Aeroplan are addressing COVID-19 at aircanada.com.

As we navigate this ever-evolving situation, we are currently working around the clock to support our members. We're focused on maintaining the service that earned your loyalty.

Sincerely,
Mark Nasr
Vice President, Loyalty and eCommerce
Air Canada