Flight Passes - General Questions and Information
Feb 22, 2020, 9:42 am
#1
Original Poster
Join Date: Feb 2020
Programs: Aeroplan
Posts: 9
Flight Passes - General Questions and Information
Sorry that I am a new AC user and I just purchased a flight pass 3 months ago, by that time, I already have a valid aeroplan membership. But after I just created 3 more aeroplan accounts for my family members to use the credits in the flight pass. After I selected the flight and seats an error message prompted as below:
RC = FQTV - BBBBBBBBB [FQTV - CCCCCCCCCC] [ FQTV - DDDDDDDDD] component - Service Fault
BBBBBBBBB, CCCCCCC, DDDDDDDDD are the newly added aeroplan accounts, added for about 48 hours ago(As I don't quite sure the internal system set the aeroplan must valid after 72 hours)
Can any expert buddies can offer some sharings? sorry that I am rush in booking flights and AC hotline can help nothing
RC = FQTV - BBBBBBBBB [FQTV - CCCCCCCCCC] [ FQTV - DDDDDDDDD] component - Service Fault
BBBBBBBBB, CCCCCCC, DDDDDDDDD are the newly added aeroplan accounts, added for about 48 hours ago(As I don't quite sure the internal system set the aeroplan must valid after 72 hours)
Can any expert buddies can offer some sharings? sorry that I am rush in booking flights and AC hotline can help nothing
Last edited by Tangent857; Feb 22, 2020 at 6:14 pm Reason: To make the title more specific
Feb 22, 2020, 7:32 pm
#3
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Can the OP add information about which specific FP purchased? I presume it is known that some FP can be shared and some cannot, and some can have a second user swapped out with a replacement if certain conditions are met (like no un-flown bookings).
Feb 22, 2020, 10:12 pm
#4
Original Poster
Join Date: Feb 2020
Programs: Aeroplan
Posts: 9
Thx a lot YYC3722...
In fact, error still exist after using App, but with the error " Booking error .. Please check for frequent traveler information for passengers and try again..."
So, I still suspect it is related to the validity of those newly added other passengers's s aeroplan accounts..May be like some clauses stated that 72 hours needed for having a validated account...may be need to wait for some time...
In fact, error still exist after using App, but with the error " Booking error .. Please check for frequent traveler information for passengers and try again..."
So, I still suspect it is related to the validity of those newly added other passengers's s aeroplan accounts..May be like some clauses stated that 72 hours needed for having a validated account...may be need to wait for some time...
Feb 22, 2020, 10:14 pm
#5
Original Poster
Join Date: Feb 2020
Programs: Aeroplan
Posts: 9
Thx a lot flyquiet...
Yes, OP (Other passenger) can be added in the specified FP with no problem...the problem existed after the final confirmation of the flight tickets confirmation ...I still suspect it is due to the validity of the OP's aeroplan accounts.
Yes, OP (Other passenger) can be added in the specified FP with no problem...the problem existed after the final confirmation of the flight tickets confirmation ...I still suspect it is due to the validity of the OP's aeroplan accounts.
Feb 22, 2020, 11:36 pm
#6
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
OP means "original poster", the person who started the thread.
The original post (problem statement) looks like it is adding a total of four people to one flight pass. Some consumer flight passes do not accept more than the flight pass owner and one additional traveller at a time; others accept up to five travellers (e.g., 20 credit pass). That is why I asked which flight pass this is talking about. Trying to add a 3rd (or more) user to an 8-credit pass may generate an error.
The original post (problem statement) looks like it is adding a total of four people to one flight pass. Some consumer flight passes do not accept more than the flight pass owner and one additional traveller at a time; others accept up to five travellers (e.g., 20 credit pass). That is why I asked which flight pass this is talking about. Trying to add a 3rd (or more) user to an 8-credit pass may generate an error.
Feb 23, 2020, 8:33 am
#9
Original Poster
Join Date: Feb 2020
Programs: Aeroplan
Posts: 9
Hi Huang King Chung,
Please refer to the topic, you will know what kind of the flight pass we are discussing...
Please also refer to the Air Canada's website to understand how it works and how many passengers can be accommodated in a single flight pass.
Thx for your participation.
Please refer to the topic, you will know what kind of the flight pass we are discussing...
Please also refer to the Air Canada's website to understand how it works and how many passengers can be accommodated in a single flight pass.
Thx for your participation.
Feb 23, 2020, 8:38 am
#10
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I think the poster either does not understand what we mean or doesn't want to say.
Air Canada has 44 different flight pass zones, and within each, there are 1-person passes, 2-person passes, company passes for up to 10 travellers (or 20, 35, 75 etc), or a few with 5 travellers. I did not see any referring to 4. The poster could help us understand the problem by identifying (a) what zone, and (b) the number of credits on that pass.
Tangent857, please be assured we are regular users of flight passes and we know what Air Canada's website says.
Air Canada has 44 different flight pass zones, and within each, there are 1-person passes, 2-person passes, company passes for up to 10 travellers (or 20, 35, 75 etc), or a few with 5 travellers. I did not see any referring to 4. The poster could help us understand the problem by identifying (a) what zone, and (b) the number of credits on that pass.
Tangent857, please be assured we are regular users of flight passes and we know what Air Canada's website says.
Feb 23, 2020, 9:53 am
#11
Original Poster
Join Date: Feb 2020
Programs: Aeroplan
Posts: 9
I may misunderstood some meanings in the response. Sorry about that,
to All buddies, thx a lot for your responds..
This flight pass of North America's one, can be accommodated for up to 4 passengers.
The problem solved as Air Canada's response to the problem as that due to their system problem.
FYI. Just to remind that aeroplan account must be created 72 afters before flight pass inclusion as remind by Air Canada.
to All buddies, thx a lot for your responds..
This flight pass of North America's one, can be accommodated for up to 4 passengers.
The problem solved as Air Canada's response to the problem as that due to their system problem.
FYI. Just to remind that aeroplan account must be created 72 afters before flight pass inclusion as remind by Air Canada.
Feb 23, 2020, 10:03 am
#12
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
¯\_(ツ)_/¯
On my AC website, with Canada point of purchase, North American FP has one-traveller, business (10 or 20 traveller), and large corp (35 traveller) as well as individual unlimited flight pass and company flexible benefit. I see no four-passenger passes.
On my AC website, with Canada point of purchase, North American FP has one-traveller, business (10 or 20 traveller), and large corp (35 traveller) as well as individual unlimited flight pass and company flexible benefit. I see no four-passenger passes.
Feb 23, 2020, 10:06 am
#13
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Hi Huang King Chung,
Please refer to the topic, you will know what kind of the flight pass we are discussing...
Please also refer to the Air Canada's website to understand how it works and how many passengers can be accommodated in a single flight pass.
Thx for your participation.
Please refer to the topic, you will know what kind of the flight pass we are discussing...
Please also refer to the Air Canada's website to understand how it works and how many passengers can be accommodated in a single flight pass.
Thx for your participation.
I still don't see where you're finding a 4 traveller flight pass. But, it looks like you've solved your problem, in any case.
Feb 25, 2020, 10:52 pm
#15
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
I didn’t detect condescension here, I detected a language barrier. Upon looking at OP’s profile, I discovered they are from HK.
So I wandered over to the HK version of ac.com and lo and behold:
I solved the mystery. Frank Hardy out.
So I wandered over to the HK version of ac.com and lo and behold:
I solved the mystery. Frank Hardy out.