question on refunds
Feb 17, 2020, 10:30 am
#1
Original Poster
Join Date: Jul 2016
Location: Vancouver
Programs: aeroplan
Posts: 9
question on refunds
Hello All, I just cancelled a latitude ticket and was informed that I am getting a refund as a credit.
My question is how does this show up? Is this a balance that is now on my file? When I book a future flight, how does this show up?
Thanks so much! Roberta
My question is how does this show up? Is this a balance that is now on my file? When I book a future flight, how does this show up?
Thanks so much! Roberta
Feb 17, 2020, 10:49 am
#2
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
If it's a latitude fare, most of them are refundable. Why aren't you getting a refund back to the original FOP?
Feb 17, 2020, 11:11 am
#5
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Feb 17, 2020, 11:22 am
#7
Join Date: Sep 2019
Programs: aeroplan
Posts: 28
I think there was a system glitch today. Cancelled a full fare premium economy this morning and I saw the option as well (for first time) and thought it was a mistake so went ahead with cancellation and received credit instead. Called in and they processed the refund right away
Feb 17, 2020, 11:34 am
#8
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Feb 17, 2020, 11:35 am
#9
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,739
Latitude fares aren't always refundable. There are a bunch of threads here on that.
Usually they are, but OP should double check.
Sometimes there are glitches with the refund system and it generates a credit instead of a refund to the original form of payment. I've found it pretty easy to get that fixed over the phone, or it can be done online via the AC customer service web forms.
Usually they are, but OP should double check.
Sometimes there are glitches with the refund system and it generates a credit instead of a refund to the original form of payment. I've found it pretty easy to get that fixed over the phone, or it can be done online via the AC customer service web forms.
Feb 17, 2020, 11:40 am
#10
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
When I look at the fare options on the website, every category for mainline and rouge shows latitude as refundable.
Now curious so going searching.
Edit: I learned something today. Thanks guys. When is latitude refundable not refundable?
Last edited by yyckerr; Feb 17, 2020 at 11:46 am
Feb 17, 2020, 1:10 pm
#11
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,739
I stand corrected.
When I look at the fare options on the website, every category for mainline and rouge shows latitude as refundable.
Now curious so going searching.
Edit: I learned something today. Thanks guys. When is latitude refundable not refundable?
When I look at the fare options on the website, every category for mainline and rouge shows latitude as refundable.
Now curious so going searching.
Edit: I learned something today. Thanks guys. When is latitude refundable not refundable?
There's a good chance it's just a glitch and OP just needs to phone in or submit an e-mail request, because that does happen sometimes.
Last edited by Adam Smith; Feb 17, 2020 at 1:19 pm
Feb 17, 2020, 1:35 pm
#12
Join Date: Dec 2010
Programs: AC E, BA Bronze, HHonors Gold
Posts: 208
I cancelled a latitude fare ticket back at the end of November and still have not received the money back. Called several times and was told to do the request online. I did that and still nothing. Over the phone they told me they have a high volume of refund request and its taking up to 90 days to process them. Very frustrating.
Feb 17, 2020, 1:38 pm
#13
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,739
I cancelled a latitude fare ticket back at the end of November and still have not received the money back. Called several times and was told to do the request online. I did that and still nothing. Over the phone they told me they have a high volume of refund request and its taking up to 90 days to process them. Very frustrating.
