Infant initial instead of full name on ticket
Jan 24, 2020, 5:27 pm
#1
Original Poster
Join Date: Feb 2002
Location: YYC
Programs: AC*SE, SPG Plat, National Exec Elite
Posts: 570
Infant initial instead of full name on ticket
I’ve got an upcoming Aeroplan redemption on which we’re travelling with my infant daughter which was booked shortly after the Amadeus transition. When I called in to get her added to the ticket the agent only listed her last name and first initial which was apparently due to some sort of Amadeus bug. The agent has said that there is no way to resolve the issue without completely reissuing the ticket (which they don’t want to do) but has assured me that he put notes on the file as well as has updated the APIS data with my daughter’s full legal name. Does anybody have any similar experiences? I’m hoping to avoid issues at check-in.
Jan 25, 2020, 11:35 am
#3
Original Poster
Join Date: Feb 2002
Location: YYC
Programs: AC*SE, SPG Plat, National Exec Elite
Posts: 570
Jan 25, 2020, 12:09 pm
#4
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Ouch. Yeah, OK...
I mean, chances are they'll all just do PFN edits on their respective DCSs, but yeah...
And the only way to fix this is to refund and reissue on a brand spanking new PNR... easy if there's inventory, but if there isn't there's literally nothing AC/AE can do about it.
Also, better to refund reissue the adult too and keep an adult on the same PNR as the kid. You really don't want to have the kid on a PNR by their own.
I mean, chances are they'll all just do PFN edits on their respective DCSs, but yeah...
And the only way to fix this is to refund and reissue on a brand spanking new PNR... easy if there's inventory, but if there isn't there's literally nothing AC/AE can do about it.
Also, better to refund reissue the adult too and keep an adult on the same PNR as the kid. You really don't want to have the kid on a PNR by their own.
Jan 25, 2020, 1:02 pm
#5
Original Poster
Join Date: Feb 2002
Location: YYC
Programs: AC*SE, SPG Plat, National Exec Elite
Posts: 570
Ouch. Yeah, OK...
I mean, chances are they'll all just do PFN edits on their respective DCSs, but yeah...
And the only way to fix this is to refund and reissue on a brand spanking new PNR... easy if there's inventory, but if there isn't there's literally nothing AC/AE can do about it.
Also, better to refund reissue the adult too and keep an adult on the same PNR as the kid. You really don't want to have the kid on a PNR by their own.
I mean, chances are they'll all just do PFN edits on their respective DCSs, but yeah...
And the only way to fix this is to refund and reissue on a brand spanking new PNR... easy if there's inventory, but if there isn't there's literally nothing AC/AE can do about it.
Also, better to refund reissue the adult too and keep an adult on the same PNR as the kid. You really don't want to have the kid on a PNR by their own.
Thanks Sparseflyer. AE mentioned that they sent a “message” to the other carriers with the details. Do you know what this means in practice? Would it show in the notes when checking us in?
Jan 25, 2020, 4:08 pm
#6
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I mean, there's a high likelihood that things end up OK.
Jan 25, 2020, 9:41 pm
#7
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Yes this happened to GHT Jr before....... Believe INF name didn’t show up on SWISS and Asiana system w Aeroplan redemption ticket.
contact the airlines involved and make sure the airlines see AC/AP’s notes on file and are okay w it before travelling. If not have AC/AP contact that airline and resolved their differences back end.
contact the airlines involved and make sure the airlines see AC/AP’s notes on file and are okay w it before travelling. If not have AC/AP contact that airline and resolved their differences back end.
I’ve got an upcoming Aeroplan redemption on which we’re travelling with my infant daughter which was booked shortly after the Amadeus transition. When I called in to get her added to the ticket the agent only listed her last name and first initial which was apparently due to some sort of Amadeus bug. The agent has said that there is no way to resolve the issue without completely reissuing the ticket (which they don’t want to do) but has assured me that he put notes on the file as well as has updated the APIS data with my daughter’s full legal name. Does anybody have any similar experiences? I’m hoping to avoid issues at check-in.