Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 11, 2020, 8:29 pm
#646
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,688
Changing by the minute.....
U.S. announced tonight that all travel from Europe to the United States will be suspended for the next 30 days, except for the UK.
AC carries a lot of people between Europe and the U.S. via the hubs. Will they be exempt or require additional screening or have to stay where they are if they can't fly after the deadline?
U.S. announced tonight that all travel from Europe to the United States will be suspended for the next 30 days, except for the UK.
AC carries a lot of people between Europe and the U.S. via the hubs. Will they be exempt or require additional screening or have to stay where they are if they can't fly after the deadline?
Mar 11, 2020, 8:31 pm
#647
Join Date: May 2019
Posts: 302
Mar 11, 2020, 8:43 pm
#648
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I’ve got a family trip booked to PHX at Easter using the Southwest flight pass. I extended it by 3 months and Easter is at the end of the revised validity period.
My wife is getting super paranoid about going, and the way things are going I wouldn’t be surprised if the US simply closed their borders.
I wonder if there is any way to get the pass further extended.
My wife is getting super paranoid about going, and the way things are going I wouldn’t be surprised if the US simply closed their borders.
I wonder if there is any way to get the pass further extended.
Mar 11, 2020, 9:26 pm
#649
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,425
I agree but I suspect they may not issue a blanket quarantine to all pax that went thru security - maybe depends on the time, screener, etc. My company chose to be proactive.
Mar 11, 2020, 10:53 pm
#650
Join Date: Dec 2011
Location: West
Posts: 3,357
Mar 12, 2020, 3:46 am
#651
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,772
AC829 LYS-YUL has 6 pax in J right now. I moved from 2A to 2K and have the entire GK side to myself. Maybe once we get up to cruising altitude, I can build a fort with all these pillows and stuff 
Mar 12, 2020, 6:26 am
#653
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
I havent been following AC waivers, I have a question about Aeroplan bookings.
For April travel to Europe - refund possible? change only? if so, within 21 days ok I assume?
For April travel to Europe - refund possible? change only? if so, within 21 days ok I assume?
Mar 12, 2020, 6:55 am
#654
Join Date: Dec 2011
Location: YXU
Programs: Marriott LT Titanium Elite, AC 25K
Posts: 127
Mar 12, 2020, 7:34 am
#655
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
Mar 12, 2020, 8:45 am
#656
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I had an agent accidentally:
1. Book my cousin on LH MUC-SFO without charging any YQ
2. Create a one stop, one destination, one open-jaw booking
all because I mentioned the US border issues.
So they can definitely do things if you can justify it (like "the US is not allowing people to enter from Europe").
Mar 12, 2020, 8:57 am
#657
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
They have added a message from Calin rovinescu on aircanada.com:
https://www.aircanada.com/ca/en/aco/...rom-calin.html
https://www.aircanada.com/ca/en/aco/...rom-calin.html
Mar 12, 2020, 9:05 am
#658
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Changing by the minute.....
U.S. announced tonight that all travel from Europe to the United States will be suspended for the next 30 days, except for the UK.
AC carries a lot of people between Europe and the U.S. via the hubs. Will they be exempt or require additional screening or have to stay where they are if they can't fly after the deadline?
U.S. announced tonight that all travel from Europe to the United States will be suspended for the next 30 days, except for the UK.
AC carries a lot of people between Europe and the U.S. via the hubs. Will they be exempt or require additional screening or have to stay where they are if they can't fly after the deadline?
1. When does the travel ban take effect? It says Friday midnight but does that mean Thursday to Friday or Friday to Saturday.
2. I am in Vancouver travelling on a European passport and scheduled to fly to LA on Friday. Do you guys think they will let me fly? (for clarification: I am in Vancouver since February 2nd but was in Frankfurt for 2 days last week and returned to YVR on Friday)
Mar 12, 2020, 9:09 am
#659
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Two questions here:
1. When does the travel ban take effect? It says Friday midnight but does that mean Thursday to Friday or Friday to Saturday.
2. I am in Vancouver travelling on a European passport and scheduled to fly to LA on Friday. Do you guys think they will let me fly? (for clarification: I am in Vancouver since February 2nd but was in Frankfurt for 2 days last week and returned to YVR on Friday)
1. When does the travel ban take effect? It says Friday midnight but does that mean Thursday to Friday or Friday to Saturday.
2. I am in Vancouver travelling on a European passport and scheduled to fly to LA on Friday. Do you guys think they will let me fly? (for clarification: I am in Vancouver since February 2nd but was in Frankfurt for 2 days last week and returned to YVR on Friday)
This proclamation is effective at 11:59 p.m. eastern daylight time on March 13, 2020.
Mar 12, 2020, 9:34 am
#660
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
This is going to be a nightmare for AC to enforce. When I was flying back from Asia in February they were checking US passsport holders to make sure they were not in China. Now AC needs to check any non-US passport holder to make sure they were not in the Schengen area in 14 days or they will be denied entry by US CPB. With preclearance in Canadian airports whomever they miss won't have to be flown home, but the EU-YYZ/YUL/YVR-US connections are going to be a huge logistical nightmare to verify.