Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Feb 24, 2020, 3:37 pm
#406
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
https://www.theglobeandmail.com/amp/...mpression=true
Feb 24, 2020, 3:43 pm
#407
Join Date: Feb 2020
Location: YYZ
Programs: Sardine Class
Posts: 36
Globe and Mail just reported AC is waiving fees and stuff for Northern Italy
https://www.theglobeandmail.com/amp/...mpression=true
https://www.theglobeandmail.com/amp/...mpression=true
Feb 24, 2020, 9:52 pm
#408
Join Date: Dec 2016
Posts: 57
Asked about Travel to China when Flying AC to Japan
Upon checking in for an AC flight to Japan from Canada, I was asked whether I had travelled to China within the last 14 days. Does anyone know why? At the time, Japan had no such restriction (only the US did).
Feb 24, 2020, 9:55 pm
#409
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Feb 24, 2020, 9:58 pm
#410
Join Date: Dec 2016
Posts: 57
Feb 24, 2020, 10:07 pm
#411
Join Date: Dec 2006
Location: YEG
Posts: 3,925
AFAIK Canada has no restrictions, but when I landed in Canada from the US last week the CBSA kiosk asked me if I’d been to China. IMHO it isn’t unreasonable for AC to ask the question as other countries probably want to know, despite restrictions not being in place.
Feb 24, 2020, 10:32 pm
#412
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,769
Italy moved up to Level 2 by CDC. I wonder whether AC will expand the waiver to any other destinations in Italy. I'm supposed to fly to FCO next week, so I'm certainly watching closely.
Feb 24, 2020, 11:34 pm
#413
Join Date: Aug 2009
Location: YYZ
Programs: AC 75k, Marriott Titanium
Posts: 1,154
Feb 25, 2020, 12:15 am
#415
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hello from HKG
Yes, we had 340 empty seats and 60 pax onboard AC 15. Some of the FAs and 1 SD wore masks the entire flight. We land here and the 8 other pax in J put masks on. None of these masks will protect them, but I understand their fear.
it was a surreal experience and I took cabin photos. No one in mini-J of course, no one in PE, and I walked to the back like last week (when there were only 200 empty seats) and at least those who wanted to sleep benefited from som Y lie-flats.
Onboard crew were wondering when/if ICN would be suspended and mostly, when all of this will pass.
The row after row of parked aircraft along with the almost deserted terminal is really quite sad.
Yes, we had 340 empty seats and 60 pax onboard AC 15. Some of the FAs and 1 SD wore masks the entire flight. We land here and the 8 other pax in J put masks on. None of these masks will protect them, but I understand their fear.
it was a surreal experience and I took cabin photos. No one in mini-J of course, no one in PE, and I walked to the back like last week (when there were only 200 empty seats) and at least those who wanted to sleep benefited from som Y lie-flats.
Onboard crew were wondering when/if ICN would be suspended and mostly, when all of this will pass.
The row after row of parked aircraft along with the almost deserted terminal is really quite sad.
Feb 25, 2020, 12:29 am
#416
Join Date: Nov 2018
Location: YCM
Programs: Aeroplan, Marriot, Hilton, IHG, P25K
Posts: 129
Feb 25, 2020, 1:06 am
#417
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Feb 25, 2020, 1:41 am
#418
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 514
Flew outbound PVG YVR before the return to PVG was canceled. Then they automatically rebooked the return to PVG through ICN. I didn't get on the flight, had tried to call but couldn't get through. Filled in the online refund request and received today pdf stating I'll get refunded the whole amount paid, even though I did fly the outbound.
Is this a glitch? Anyway will wait and see how much actually gets refunded.
Is this a glitch? Anyway will wait and see how much actually gets refunded.
Great service from AC.
Feb 25, 2020, 5:29 am
#419
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Same, I'm going to LHR and then FCO. My meeting in MXP was already cancelled next week, wondering what will happen to the meetings in FCO.
Feb 25, 2020, 6:35 am
#420
Join Date: Jun 2010
Programs: AC SE 1MM
Posts: 344
Has anyone done the research on which Credit Cards may cover refunds and under what conditions for something like this? I have a flight to FCO as well that I can no longer use because meetings are cancelled but so far no waiver that I can use.