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Master thread COVID-19/Coronavirus; travel waivers, route cancellation, AC impacts

Master thread COVID-19/Coronavirus; travel waivers, route cancellation, AC impacts

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Old May 22, 20, 10:09 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: tcook052
Wiki Link
APRIL 26 2020
Posted by ACYYZ/SD https://www.flyertalk.com/forum/32326752-post3.html

AC Onboard Service and Lounges - Service Offerings and Changes as of April 10 2020

https://www.aircanada.com/ca/en/aco/...g-changes.html


OLDER UPDATES
AC Route Suspensions (updated March 21 2020) - The route suspensions list was updated on April 15. The link remains the same
https://www.aircanada.com/ca/en/aco/...na-travel.html

March 18 2020
News Release- Air Canada Provides Update on Ongoing COVID-19 Response - thanks capedreamer
https://aircanada.mediaroom.com/2020...ID-19-Response

Note the following policy regarding cancelled flights, as of March 19:
For flights cancelled on or after March 19th, you will receive full credit, which you can use towards future travel. This credit is valid for travel within 24 months of your flight cancellation date.​​​​​​

As of March 17 2020
Air Canada - COVID-19 Updates
https://www.aircanada.com/ca/en/aco/.../covid-19.html

AC page for Government-imposed entry requirements - dated as of March 18 2020
https://www.aircanada.com/ca/en/aco/...uirements.html

IATA International Travel Document News
https://www.iatatravelcentre.com/int...1580226297.htm

Government of Canada - Official Global Travel Advisory
https://travel.gc.ca/travelling/advisories

March 14 2020 - Thanks Stranger and LockheedElectra

Useful website from Alberta Government for flights that have confirmed covid19 arriving in Calgary or Edmonton
https://www.alberta.ca/assets/docume...nformation.pdf

A reminder that there are a number of different COVID-19 related threads currently under discussion for different related topics so please direct your post to the most appropriate venue:

Air Canada Clean Care+ program
- discussion of AC's program to clean aircraft and check passenger temperatures

AC Provides Financial Update on Response to COVID-19 (16Mar20); Changes coming?
- discussion of the financial toll of COVID-19 on Air Canada

Tracking AC planes being parked due to COVID-19
- AC aircraft removed from service and temporarily stored

Master thread Air Canada Refunds vs credits; Class action lawsuit filed
- discussion related to future travel credits vs. cash refunds

Air Canada Altitude status extended until end 2021 due to COVID-19 & adds incentives
- discussion on elite status being extended

Please note that posts placed in one thread but more on topic for another may be moved but members will be notified.

tcook052
Air Canada forum moderator
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Old Yesterday, 9:51 am
  #1726  
 
Join Date: May 2020
Posts: 5
AC cancelled ZAG service for this entire year...such a shame! I mean, it was operated by Rouge, but at least we had direct flights between YYZ and ZAG...not sure if that was the right move, I still believe Canadians will coming to Croatia for vacation this year...However, Air Transat still have scheduled flights from July...
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Old Yesterday, 10:29 am
  #1727  
 
Join Date: Mar 2011
Location: Canada
Programs: UA 1K, Marriott Bonvoy PLAT, Priority Pass, Star Alliance Gold
Posts: 3,179
TPE

I was surprised to discover that AC also cancelled its YVR-TPE service through until March 2021 i.e. so much for non stop service for Chinese New Year!
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Old Yesterday, 10:31 am
  #1728  
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Originally Posted by canadiancow View Post
Anyone hear of any US flight changes? They're still selling starting Monday, but the border closure seems to have been extended.
Canadians are allowed to enter the US by air *
The decisions to cancel transborder flights by AC (and others) have always been purely economical based on demand.

*provided you havent been to Europe/China/etc in last 14 days, and you quarantine when you return

https://www.usatoday.com/story/trave...21/5222731002/
The U.S. and Canada first limited travel in March for a period of 30 days after President Donald Trump and Trudeau agreed to close the border to help contain the spread of coronavirus. The State Department said that the order "does not apply to air, rail, or sea travel at this time, but does apply to commuter rail and ferry travel."
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Old Yesterday, 11:33 am
  #1729  
 
Join Date: Aug 2003
Location: Canada
Programs: Marriott Plat; Air Canada E75K; Westjet Platinum
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Originally Posted by tracon View Post
If rebooking with a travel credit, does that mean credit card travel insurance is no longer valid?
Base on my understanding, most credit card insurance will cover you if the entire price of the ticket is charged on that credit card. Therefore, a credit voucher would not get the insurance coverage. The question is if the original payment was the credit card and has since turned into the voucher, would the original payment still apply? It is a grey area. Even before COVID, how would a situation like this be handled?
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Old Yesterday, 12:36 pm
  #1730  
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Originally Posted by rankourabu View Post
Canadians are allowed to enter the US by air *
The decisions to cancel transborder flights by AC (and others) have always been purely economical based on demand.

*provided you havent been to Europe/China/etc in last 14 days, and you quarantine when you return

https://www.usatoday.com/story/trave...21/5222731002/
The U.S. and Canada first limited travel in March for a period of 30 days after President Donald Trump and Trudeau agreed to close the border to help contain the spread of coronavirus. The State Department said that the order "does not apply to air, rail, or sea travel at this time, but does apply to commuter rail and ferry travel."
I'm not concerned about the regulations - I'm a citizen of one and a resident of the other. I'm allowed in. I'm more concerned about flights, but it seems they are keeping limit routes running, even with the border closure extended.
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Old Yesterday, 12:45 pm
  #1731  
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Originally Posted by canadiancow View Post
I'm not concerned about the regulations - I'm a citizen of one and a resident of the other. I'm allowed in. I'm more concerned about flights, but it seems they are keeping limit routes running, even with the border closure extended.
There are many daily flights between Canada and US, they never stopped.....
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Old Yesterday, 12:57 pm
  #1732  
 
Join Date: Mar 2001
Location: Toronto, ON
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Originally Posted by rankourabu View Post
There are many daily flights between Canada and US, they never stopped.....
Transborder flights were completely halted from April 27-May 22. They’ve only restarted to 6 US cities...not sure I would classify the current service as many daily flights.
canadiancow and nexusCFX like this.
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Old Yesterday, 1:00 pm
  #1733  
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Originally Posted by rankourabu View Post
There are many daily flights between Canada and US, they never stopped.....
We are in the Air Canada forum, in a thread about AC route cancellations, so I am obviously talking about Air Canada, which suspended all transborder flights for roughly one month.
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Old Yesterday, 1:53 pm
  #1734  
 
Join Date: Feb 2004
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Originally Posted by Sunny Day View Post
The question is if the original payment was the credit card and has since turned into the voucher, would the original payment still apply? It is a grey area. Even before COVID, how would a situation like this be handled?
I've been denied by Chase Sapphire and Amex if I used funds from a cancelled flight to book a new one which later had a disruption.

One of them I argued successfully because it was not really cancelled and rebooked.. It remained the same PNR, just a complete routing and date change. I had to show them the paper trail.

I now make sure at least one of our family tickets are bought entirely with new funds for coverage now. Works well since 2 adults and a child can't ALWAYS spend the whole $1500 (3 separate $500 claims for overnight rooms/clothes/car/meals).

​​​​​​One factor that I hadn't seen mentioned regarding the new policy of AC allowing cancelled ticket funds to be deposited as Aeroplan miles is the loss of earning potential for AQM/AQD in that situation.
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Old Yesterday, 2:40 pm
  #1735  
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Originally Posted by expert7700 View Post
I've been denied by Chase Sapphire and Amex if I used funds from a cancelled flight to book a new one which later had a disruption.

One of them I argued successfully because it was not really cancelled and rebooked.. It remained the same PNR, just a complete routing and date change. I had to show them the paper trail.

I now make sure at least one of our family tickets are bought entirely with new funds for coverage now. Works well since 2 adults and a child can't ALWAYS spend the whole $1500 (3 separate $500 claims for overnight rooms/clothes/car/meals).

​​​​​​One factor that I hadn't seen mentioned regarding the new policy of AC allowing cancelled ticket funds to be deposited as Aeroplan miles is the loss of earning potential for AQM/AQD in that situation.
Similarly, I've had no issue going through Chase for flight pass bookings.

But US credit card insurance tends to be much more generous than in Canada. We have to pay "part of" the ticket cost with the card. Most Canadian cards require the entire cost be paid with the card. I've basically given up responding to insurance questions in this forum because my experiences just would not work in Canada.
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Old Yesterday, 5:08 pm
  #1736  
 
Join Date: Oct 2015
Posts: 91
Are we allowed to travel yet?

Canada's website says to not travel for pleasure but they are starting flights to pleasure destination ( Cancun, etc) on June 1st
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Old Yesterday, 5:21 pm
  #1737  
 
Join Date: Aug 2014
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Originally Posted by Joroy70 View Post
Are we allowed to travel yet?

Canada's website says to not travel for pleasure but they are starting flights to pleasure destination ( Cancun, etc) on June 1st
You were never not allowed to travel. The Canadian government however still advises against non-essential travel outside Canada.

https://travel.gc.ca/travelling/heal...th-notices/221
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Old Yesterday, 5:47 pm
  #1738  
 
Join Date: Dec 2002
Posts: 6,412
Don't forget about the 14 day quarantine when you return to Canada.
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Old Yesterday, 6:59 pm
  #1739  
 
Join Date: Dec 2017
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Originally Posted by canadiancow View Post
I'm not concerned about the regulations - I'm a citizen of one and a resident of the other. I'm allowed in. I'm more concerned about flights, but it seems they are keeping limit routes running, even with the border closure extended.
I'm watching this closely as well as I have bookings to visit family for the July 4th long weekend. No idea if it's going to be
1. Cancelled.
2. Operating but my 767 which was a 787 now turns into an A320 at which point I might just cancel myself because I don't want domestic J seat.
3. Operating as planned.
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Old Yesterday, 9:42 pm
  #1740  
 
Join Date: Nov 2018
Location: Edmonton (Mostly)
Programs: AC SE100K
Posts: 347
South America is now completely removed from the schedule until at least September it seems. GRU, BOG, and SCL/EZE are all zeroed out. I guess that isn't surprising with how quickly the cases are climbing in that part of the world.
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