Originally Posted by IluvSQ (Post 31974682)

I have had a similar situation, flying Seoul-Vancouver-Toronto, having booked a lie-flat from YVR-YYZ, and then being switched to a 321 due to late arrival.
I just walked off the plane, asked them to put me on the next wide-body - which was the next morning - and the hotel was covered by my travel insurance.

Originally Posted by yulsee (Post 31978717)

Three recourses: chargeback with cc issuer. Reason: purchased service not provided; CBC; Quebec small claims court lawsuit


J/Premium in Rouge is actually Premium Economy, not J, in terms of GDS cabin class. Right?

Originally Posted by RangerNS (Post 31978749)

Its J. The marketing words change depending on where to where, but its always J class.

Originally Posted by expert7700 (Post 31979460)

20% off of 1% coupon

Originally Posted by Adam Smith (Post 31979632)

Do you really need to perpetuate that nonsense?

Originally Posted by YEG USER (Post 31977990)

There have been some other threads on this, one very recently. I don't really have an opinion on the right approach for this, but typically AC will not make changes to connecting flights until the original outbound flight has departed (or possibly not until it lands). AC will often only rebook you once they have a better idea of what flight you can actually take as:
I seem to recall that thread, too; and looking for it. Will look for it, thank you. I think most people would be miffed at being rebooked sooner rather than later, so AC was working on that assumption.

• The original connecting flight can be delayed
• The flight you get protected on can be delayed/cancelled
• The original outbound flight can make up some time in the air
• The original outbound flight can be further delayed or even cancelled, etc.
• Sometimes operations will hold/delay a flight if there are enough delayed connecting passengers (happened on 2 flights I was on last week)

I wasn't able to find the recent thread in my initial search, and don't have time right now to try other searches, but IIRC the person in that thread asked in the lounge to change a connecting flight because their outbound was going to be delayed. In the end, they were able to make their original connection when at first it appeared they wouldn't be able to.

As I said earlier, I don't really have an opinion on this practice. I understand the piece of mind that can come with being protected in advance, but understand why the airline doesn't do this.

Look at this from another viewpoint if things had unfolded slightly differently... Say AC had rebooked you in TPE onto a later flight the next day hours later. You land in YVR and find that your original connecting flight was delayed due to late arrival of aircraft. You try to switch back to this flight but can't because the seats have already been reallocated to people. Now you're waiting in YVR with an unnecessary further delay. You might have been ok with this, but most pax wouldn't be. While this situation is hypothetical, it can certainly happen. Being proactive can sometimes work against you too.

Originally Posted by expert7700 (Post 31979460)

Seems like a customer remorse after the fact situation. Accepted Rouge by not only running with concierge but boarding the Rouge plane.

I'd venture to say the vast majority of pax want to get to their destination with minimal delay, so I doubt EVA or AC did anything wrong. Technically, you are permitted to reject carrier changes per the AC/Aeroplan tariffs, but that only means you deserve a Mainline aircraft or a refund if you refuse to fly (not a widebody).

OP will likely receive a 20% off of 1% coupon because the TPE station refused to rebook onto a particular widebody AC flight.

AC was even kind enough to meet OP with a concierge at the gate (as others have said who would have rebooked on the next widebody). Others on an identical routing in Y or without status may have been forced to wait till a later flight.

//I have declined to fly on rebooked Rouge, or even 767 mainline without wifi when I had depended on it for remote work. Concierge can easily reverse course and escort to the lounge to rebook.

Originally Posted by ylwae (Post 31980260)

Last time this happened to me (misconnecting from the often-delayed AC 057), AC refunded me $300 or so when I was placed on a mainline A320 to YVR rather than the “Signature Service” B789 I had booked. No other compensation.

Originally Posted by DestinaLente1 (Post 31980913)

It isn't customer remorse after-the-fact -- I had tried to rebook previously. As for concierge meeting us plane-side, it seems customary for them to do that as it's happened the last three times my business class flights have been delayed. I would imagine it's part of the service.

Originally Posted by expert7700 (Post 31979460)

Seems like a customer remorse after the fact situation. Accepted Rouge by not only running with concierge but boarding the Rouge plane.

I'd venture to say the vast majority of pax want to get to their destination with minimal delay, so I doubt EVA or AC did anything wrong. Technically, you are permitted to reject carrier changes per the AC/Aeroplan tariffs, but that only means you deserve a Mainline aircraft or a refund if you refuse to fly (not a widebody).

OP will likely receive a 20% off of 1% coupon because the TPE station refused to rebook onto a particular widebody AC flight.

AC was even kind enough to meet OP with a concierge at the gate (as others have said who would have rebooked on the next widebody). Others on an identical routing in Y or without status may have been forced to wait till a later flight.

//I have declined to fly on rebooked Rouge, or even 767 mainline without wifi when I had depended on it for remote work. Concierge can easily reverse course and escort to the lounge to rebook.