Downgrade compensation
My wife and kids were flying AC HNL-YVR last week. I upgraded them all by LMU the day before to business. As they were boarding with group 1, boarding passes in hand, they were paged to the podium and informed they were being downgraded due to an overbooking situation. They were given economy boarding passes and told to contact AC customer service for refund of the LMU. No compensation was offered. This was a red-eye flight, so the business seats were more important than usual.
Is a simple refund of the LMU really all that will be given? Or should actual compensation be given? If it matters two of the family are E25K. |
Since they supposedly do not overbook J, why would they downgrade a J passenger even with a LMU for a Y oversold ? Assuming that's what happened.
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If you write in I'm sure you'll be offered some token, but you'll want to word your email appropriately.
You weren't depending on much, because you were in Y until a day before. But maybe you were expecting food or something. As a SE who's been downgraded from paid J at boarding, you really shouldn't get your hopes up though. They're not generous with downgrade compensation. |
Originally Posted by canadiancow
(Post 31964386)
As a SE who's been downgraded from paid J at boarding, you really shouldn't get your hopes up though. They're not generous with downgrade compensation. |
Aircraft change from CR9 to DH4 at the last minute.
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Originally Posted by vernonc
(Post 31964383)
Since they supposedly do not overbook J, why would they downgrade a J passenger even with a LMU for a Y oversold ? Assuming that's what happened.
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No they do not.
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They are really stingy with downgrade compensation.
I was downgraded in December on a paid J ticket from Europe to South America. The only refund I got was '75% of segment fare' which of course is only the base fare. Minimal amount compared to the paid ticket price. Of course a refund in this situation is deserved, but on top of that I would imagine there should be some kind of additional compensation for not delivering the product that was purchased. A normal customer service gesture that I would expect from most other companies. AC wasn't even going to pay the 75% of the downgraded segments until I sent a copy of the relevant EC261 articles. They then promptly got back with "After further review....." :rolleyes: |
btw... EC261/2004 demands of 75% refund of the full segment fare, not base segment fare.
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Originally Posted by warakorn
(Post 31964910)
btw... EC261/2004 demands of 75% refund of the full segment fare, not base segment fare.
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Thanks warakorn Sean Peever
They are refunding 75% of the base fare for the 2 segments affected. Are you saying that taxes fees etc. should also be included in the calculation? |
Originally Posted by bcnfish
(Post 31965630)
Thanks warakorn Sean Peever
They are refunding 75% of the base fare for the 2 segments affected. Are you saying that taxes fees etc. should also be included in the calculation? Initially I didn't think government taxes/fees would be included in the 75%. HOWEVER, airports such as LHR charge a massive difference in taxes between econony and business--so I would expect that to be included as well. |
think i would try to get on a later flight if possible.
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