I Can't Check In Online / Online Check-In (OLCI) Issues (2020 onwards)
#1
Original Poster
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
I Can't Check In Online / Online Check-In (OLCI) Issues (2020 onwards)
My niece is trying to check in for her flight tomorrow. She originally checked in and noticed a typo in her middle name. Called AC and, after 2 hours on hold, they undid the check-in and fixed the typo and presumably reissued the ticket as a new email was received with the correct name and a new ticket number.
Now, she cannot check in. Website provides the following at the end of the error message: CNA_UNAVAILABLE_ET_COUPON
Looks like something is amiss with the way they reissued the ticket. Of course, AC customer service is useless ("you're within 24 hours" or "it's the website - try again later").
Any suggestions?
As an aside, her friend is checked in but her seat was changed from what she selected when checking in and now they are no longer together. She is unable to change her seat online or through the app (and she has an economy flex ticket) and, again, customer service can't do anything.
Overall, I am unimpressed with AC so far. Hopefully the flights go well.
Now, she cannot check in. Website provides the following at the end of the error message: CNA_UNAVAILABLE_ET_COUPON
Looks like something is amiss with the way they reissued the ticket. Of course, AC customer service is useless ("you're within 24 hours" or "it's the website - try again later").
Any suggestions?
As an aside, her friend is checked in but her seat was changed from what she selected when checking in and now they are no longer together. She is unable to change her seat online or through the app (and she has an economy flex ticket) and, again, customer service can't do anything.
Overall, I am unimpressed with AC so far. Hopefully the flights go well.
#2
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,434
Check in problems are common unfortunately. There is only one way I know to fix them and that is have an agent at the airport deal with it. Unfortunately that means going to the airport if you aren't super elite.
#3
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
As an aside, her friend is checked in but her seat was changed from what she selected when checking in and now they are no longer together. She is unable to change her seat online or through the app (and she has an economy flex ticket) and, again, customer service can't do anything.
Overall, I am unimpressed with AC so far. Hopefully the flights go well.
Get her friend to restart the online checkin process and she can select another seat.
#4
Original Poster
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
#5
Join Date: Oct 2020
Posts: 16
Codeshare Checkin Question
I am flying LHR-DUB-YYZ-YTS on May 17. The LHR-DUB leg is operated by Aer Lingus (AC codeshare) and rest are AC operated. When I checked in for the Aer Lingus flight it says that I cannot check in for the AC flights. Will I be able to check in for the AC flights on the Air Canada website or how do I check in?
Flights were all booked through aircanada.com on one ticket.
Flights were all booked through aircanada.com on one ticket.
#9
Join Date: Oct 2020
Posts: 16
As an update, was able to select seats at T-24 for the Air Canada flights on the Air Canada website (did not work on app) but unable to check in. At LHR, Aer Lingus agent was skeptical about printing the Air Canada boarding passes but after asking him to try, I was able to get the Air Canada boarding passes.
#10
Join Date: Dec 2007
Posts: 3,607
You may still want to drop by the AC gate early so they can check your vaccine documentation. Presumably that's why you couldn't check in online and if you try to board with your boarding pass without verifying your docs it'll cause a bit of a delay boarding. They'll also want to see your ArriveCan receipt (download the app and upload your vaccine docs into it) though that's not strictly necessary for them to enforce -- but if you don't do it it'll cause you a delay when you arrive before you get to immigration.
#11
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Cannot check in - itinerary including TK segment
Trying to check in my spouse for a flight tomorrow YVR-FRA-IST AC connecting to TK. TK flight > 24 hours from now. Was able to get to point where travel document details were entered but then process choked, with screen saying go to airport agent. Called concierge, who put me on hold, talked to airport, and came back saying that a document check was needed. However, document check normally allows full check in but BP is not issued. Also, Cowtool shows both segments HK, with first segment/coupon (AC) under airport control and second segment/coupon open. When I tried to do a dummy check in on the TK site with their booking reference, it choked immediately, saying there is a problem with one the flights, and the TK flight was marked as "You cannot check-in as check-in is not open yet. This makes me wonder if TK connections cannot be checked-in if over 24 hours.
Does anyone have experience with TK connections? Or is there something else I should consider/try?
Thanks in advance, would like to nip this in the bud if there is a problem.
Note to mods: found this 2010 thread: Air Canada on-line check in policy with connecting flight after I posted, in case you wish to merge
Does anyone have experience with TK connections? Or is there something else I should consider/try?
Thanks in advance, would like to nip this in the bud if there is a problem.
Note to mods: found this 2010 thread: Air Canada on-line check in policy with connecting flight after I posted, in case you wish to merge
Last edited by visitor; Jun 10, 2022 at 6:50 pm Reason: added link to old thread for possible merge
#12
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Update: concierge was right - at airport, a quick document check and checked in no problems. I tried checking in online prior to going to airport, and failed, so not a >24hr TK connection problem. Why it behaved differently than previously (allow check-in but not give BP) I don't know.
#14
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
#15
Join Date: Jun 2011
Posts: 315
'Flight closed not available for check in'...but leaves in 23 hours
Flying VCE to YUL tomorrow and OLCI not available. Is this common for European departures? We also have a 13 hr layover for connecting flights so wondering if that's the issue?
Really didn't want to have to wait in line as we don't have checked baggage.
I can't see any of our flights showing as canceled currently
Really didn't want to have to wait in line as we don't have checked baggage.
I can't see any of our flights showing as canceled currently