2020 Altitude e-Upgrades

Old Jan 14, 2020, 12:55 am
  #1  
Original Poster
 
Join Date: Apr 2017
Programs: AC, DL, AS, BA, EY
Posts: 16
2020 Altitude e-Upgrades

Hi ...

My partner qualified for 25K this year, but has not yet been credited with the e-upgrade certificates; she is flying on Monday and would like to use one.

AC Customer Service robots simply send disarming emails with no information other than "call", and trying to do that has proved to be rather difficult ...

Any ideas?
WinnipegMax is offline  
Old Jan 14, 2020, 1:55 am
  #2  
 
Join Date: Nov 2012
Location: YWG
Posts: 2,272
When did she qualify?
The benefit year doesn't start until March 1st so likely will be out of luck until then.
hydrogen is offline  
Old Jan 14, 2020, 10:17 am
  #3  
Original Poster
 
Join Date: Apr 2017
Programs: AC, DL, AS, BA, EY
Posts: 16
Thanks - I didn't realise that ... qualification was actually on December 31st ... I had already received my 50K e-upgrades for 2020, and thought that they were issued as soon as one qualified
WinnipegMax is offline  
Old Jan 14, 2020, 10:39 am
  #4  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,145
From: https://altitude.aircanada.com/static/pdf/2019_EN.pdf

EARLY RECOGNITION
Early Recognition is now offered for all tiers, including Altitude Prestige 25K. This means that when you reach a higher 2019 Altitude status prior to October 31, 2019, you will be invited to choose your Select Privileges and will enjoy your status immediately for the remainder of the current benefit year, as well as for the following benefit year.

(bolding mine)
canopus27 is offline  

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