Question: "Your are not boarding tonight, you're being deported", for asking gate agent's name?
#61
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,809
Why would you write a complaint starting with this line?
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
On Jan. 1 night, my wife and I were starting our mini-RTW (round the world) aeroplan redemption, starting in Toronto to Chicago (connecting to Taipei
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
#62
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,188
Why would you write a complaint starting with this line?
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
#63
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,352
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
#64
Join Date: May 2011
Location: CMH
Programs: W/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez
Posts: 1,175
I have never worked at a company where you may refuse your name when asked. As usual, it is the cover-up that gets you in trouble. The agent may not get reprimanded for disagreeing with the pax, but should for refusing his name or employee.
#66
Join Date: May 2011
Location: CMH
Programs: W/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez
Posts: 1,175
#67
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Why would you write a complaint starting with this line?
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
#68
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,188
No, "Aeroplan redemption from my account" is a relevant detail. "Mini-rtw" is not relevant, and confusing to non-FTers.
#69
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,809
Then write to Air Canada that on an award redemption, etc, but putting mini-RTW and connection points adds no value (and likely subtracts value).
#70
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,908
This thread is a good explanation of why we so frequently see people going to the news media about complaints with AC. There is no accountability at any level that I can identify; going through ACs normal complaint channels is futile; and upper levels of supervision and management have done an excellent job of insulating themselves from any and all customer contact. A classic failure of leadership.
#71
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Automation that checks-in passengers, board flights and compare and check ID with faces can all be done with automation and does not require a human. A good IT/software development group can easily automate all of these interactions.
Having a real person boards the flight, scans the boarding pass and interacts with the customer is all about the customer experience and the humans like interacting with humans. It provides a friction-less way of resolving issues and problems that passengers may encounter. The union should be demanding their staff wear name tags and have time to have positive interactions with customers.
#72
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,527
Some guy gives me a coupon for a free steak at the Keg and the Keg doesn't take a hand written coupon from some guy on the street, its really not appropriate to start a process to get the Kegs waitress fired.
#73
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,352
And yet one of the AC unions (either Unifor or CUPE) launched a grievance against AC's requirement that their employees wear a nametag/brevet. I believe this was with the launch of the new uniforms.
#74
Join Date: Jul 2001
Location: YYC
Programs: AC Basic, UA MP Gold, Marriott Gold Elite, SPG Gold, Amex Platinum
Posts: 3,008
As for using employee ID number, that number is also critical in processing staff travel privileges. Back before the internet era (about 1998) I was required to know both my dad's employee number and date of hire in order to call the employee reservation line or do non-rev travel at the airport. Asking for an employees ID number is akin to asking for their SIN/SSN.
#75
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
If Sobeys runs a promotion that says show your Sobeys card at any Shell station for 5c off per litre and I see the same advertising at both Sobeys and Shell, my expectation is that Shell honours the promotion. If they didnt and I was standing at the pump, I would certainly take it up with Shell.
PS: In case you were wondering, heres the page with the advertised benefits from the AC side: TD Cards