AC schedule change on partner award
Jan 9, 2020, 6:35 pm
#1
Original Poster
Join Date: Jan 2018
Posts: 161
AC schedule change on partner award
AC has notified me of a 2+ hr schedule change to its flights for a trip booked with ANA miles.
Can I ask AC to be switched to an alternative routing on its metal, even if there is no award availability? Or am I stuck with whatever ANA has access to?
Can I ask AC to be switched to an alternative routing on its metal, even if there is no award availability? Or am I stuck with whatever ANA has access to?
Jan 9, 2020, 9:16 pm
#3
Join Date: Apr 2002
Location: YXE
Posts: 3,050
In this case, ANA has access to any inventory on AC for which confirmable space in your class of service is available in substitution for the affected segments. ANA is not constrained by award inventory constraints on AC if AC has cancelled/changed one of its flights.
Jan 9, 2020, 9:19 pm
#4
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I think this might only be "theoretically" true, but practically a real pain in the butt. It's gonna be a real struggle to get ANA to force AC to open up award inventory and I'm not sure that it'll be successful.
Jan 9, 2020, 9:22 pm
#5
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Happens all the time for both reward and revenue tickets. Not at all controversial.
Jan 9, 2020, 9:24 pm
#6
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You would think, but I've been given the run-around in this exact same situation before. It ultimately worked out, thankfully.
Jan 9, 2020, 9:34 pm
#7
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Poorly trained agent perhaps? It gets trickier and riskier if there's multiple carriers involved, and schedule changing on one carrier may not trigger the easy inventory-constraint free rebooking on subsequent carriers. But if its just changing AC segments because AC initiated a change/cancel, that's really no big deal.
Jan 10, 2020, 10:05 am
#8
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You don't have to look beyond the AC forum to know that's not true.
Getting Aeroplan to do anything other than open AC space is virtually impossible. They'll waive YQ. They'll waive MPM. They'll waive the max 2 (now 1) stopover limit. Heck, when THEY screw up, they'll even buy you revenue space to get you back on the same flight. None of those have ever required me to say more than "hey these flights (with X/I/O space) would work for me".
But force open space on OAL? It's like pulling teeth, and rarely happens.
Regardless, this whole thread would be better off in the NH forum.
Getting Aeroplan to do anything other than open AC space is virtually impossible. They'll waive YQ. They'll waive MPM. They'll waive the max 2 (now 1) stopover limit. Heck, when THEY screw up, they'll even buy you revenue space to get you back on the same flight. None of those have ever required me to say more than "hey these flights (with X/I/O space) would work for me".
But force open space on OAL? It's like pulling teeth, and rarely happens.
Regardless, this whole thread would be better off in the NH forum.
Jan 10, 2020, 12:46 pm
#9
Join Date: Apr 2002
Location: YXE
Posts: 3,050
You don't have to look beyond the AC forum to know that's not true.
Getting Aeroplan to do anything other than open AC space is virtually impossible. They'll waive YQ. They'll waive MPM. They'll waive the max 2 (now 1) stopover limit. Heck, when THEY screw up, they'll even buy you revenue space to get you back on the same flight. None of those have ever required me to say more than "hey these flights (with X/I/O space) would work for me".
But force open space on OAL? It's like pulling teeth, and rarely happens.
Getting Aeroplan to do anything other than open AC space is virtually impossible. They'll waive YQ. They'll waive MPM. They'll waive the max 2 (now 1) stopover limit. Heck, when THEY screw up, they'll even buy you revenue space to get you back on the same flight. None of those have ever required me to say more than "hey these flights (with X/I/O space) would work for me".
But force open space on OAL? It's like pulling teeth, and rarely happens.
Jan 10, 2020, 4:03 pm
#10
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This is not day of travel IRROPS.
Indeed NH will only have initial access to other award space on AC and will need to ask -- I stress ask -- AC to open award space. AC may not do so and there is nothing NH can do to force AC to do so.
In that event, NH will attempt other reroutes or refund the ticket.
To the contrary on the day of travel. That is indeed AC's to handle and AC will rebook into any available space. If this were to occur the day before travel, I would nonetheless call AC and see if it will help. If not and NH is not helpfui, I would wait until the clock strikes midnight and call AC, it now being an AC problem.
Indeed NH will only have initial access to other award space on AC and will need to ask -- I stress ask -- AC to open award space. AC may not do so and there is nothing NH can do to force AC to do so.
In that event, NH will attempt other reroutes or refund the ticket.
To the contrary on the day of travel. That is indeed AC's to handle and AC will rebook into any available space. If this were to occur the day before travel, I would nonetheless call AC and see if it will help. If not and NH is not helpfui, I would wait until the clock strikes midnight and call AC, it now being an AC problem.
Jan 10, 2020, 5:15 pm
#11
Original Poster
Join Date: Jan 2018
Posts: 161
This is not day of travel IRROPS.
Indeed NH will only have initial access to other award space on AC and will need to ask -- I stress ask -- AC to open award space. AC may not do so and there is nothing NH can do to force AC to do so.
In that event, NH will attempt other reroutes or refund the ticket.
To the contrary on the day of travel. That is indeed AC's to handle and AC will rebook into any available space. If this were to occur the day before travel, I would nonetheless call AC and see if it will help. If not and NH is not helpfui, I would wait until the clock strikes midnight and call AC, it now being an AC problem.
Indeed NH will only have initial access to other award space on AC and will need to ask -- I stress ask -- AC to open award space. AC may not do so and there is nothing NH can do to force AC to do so.
In that event, NH will attempt other reroutes or refund the ticket.
To the contrary on the day of travel. That is indeed AC's to handle and AC will rebook into any available space. If this were to occur the day before travel, I would nonetheless call AC and see if it will help. If not and NH is not helpfui, I would wait until the clock strikes midnight and call AC, it now being an AC problem.
NH told me they can only rebook into award space or provide a full refund. After I pushed them to ask AC, the supervisor literally pretended to call and then told me the same thing.
After a 100 min hold, AC told me they can't touch an NH ticket. I had to go so didn't push it. For now, will keep the free cancellation in my back pocket.
TLDR: Both airlines told me to kick rocks.