Last edit by: Adam Smith
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about which regime(s) you're eligible for compensation under, or which would be more favourable, this is the correct thread.
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about which regime(s) you're eligible for compensation under, or which would be more favourable, this is the correct thread.
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
Air Canada Compensation For Delayed/Cancelled Flights
#121
Join Date: Jul 2020
Posts: 366
Use the Arbitration service - https://www.aviationadr.eu/ - I have found them helpful in the past. Your brother was owed 600 Euros so he could file with the Arbitration service as well.
#122
Join Date: Jul 2020
Posts: 366
Not sure where to post this but hoping someone can help us. My daughter flew to the UK in June and her bag was delayed for about 4 days, she bought some essentials and submitted the claim when she got back (we are talking approx $500). We got a case number and then nothing, she has emailed and called looking for her reimbursement and just been told to email again in a week or hung up on. I tried the SE email but they couldnt help.
Any suggestions on what to try next as she is a student and needs the funds back
Any suggestions on what to try next as she is a student and needs the funds back
#123
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
Make sure to submit the expenses to the right category or else it might not be evaluated properly. Specifically, baggage issues --> delayed or damaged baggage --> submit expenses. When my bag was delayed at the end of the month last month, it took about 2 weeks for them to respond and reimburse.
#124
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
Booked a single itinerary UA. The return VCE-YYZ-ORD is operated by AC. YYZ-ORD was cancelled resulting in an overnight stay arriving around 18hrs late in ORD. The website says the reason for cancellation is "due to crew constraints"
Seems like it meets the criteria for APPR and EC261. Thoughts on how to proceed?
Seems like it meets the criteria for APPR and EC261. Thoughts on how to proceed?
#125
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,296
If you want your money now and with less hassle, I'd go for EC261.
I assume APPR is more money? I guess there's not much downside in asking for that first, but I'd expect them to say no.
I assume APPR is more money? I guess there's not much downside in asking for that first, but I'd expect them to say no.
#126
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
I mean, when contacting AC, do I just ask for compensation? or should I specifically specify APPR or EC261?
#127
Join Date: Jul 2020
Posts: 366
This automatically submits a claim under APPR even though the form doesn't specify it.
#128
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
#129
Join Date: Jun 2008
Location: YYT
Programs: Altitude SEMM
Posts: 412
I flew 835 yesterday. The flight was delayed 3 hours our of Munich due to a problem with one of the two air conditioning packs that bring fresh air into the plane. This caused me to miss a connecting flight YYZ-YYT and arrive home five hours later than scheduled. I think I am able to request EU 261/2004 compensation, but am wondering if the amount based on delay applies only to the flight departing EU or includes any subsequent further delays arising from missed connections.
They kept us on the aircraft for the full delay. Thankfully, they opened back and front doors for air circulation. Prior to departure, I overheard one flight attendant say they would be doing the flight with one pack working, while the pilot came on before departure and mentioned we were "fully functional." I carry a CO2 monitor and the reading was ~1500ppm for most of the flight, and that seems high (by comparison, YYZ-YYT on an A220 last night was about 600ppm for most of the flight).
Sadly, I think 835 was the COVID Express (Germany has the highest reported case numbers in the world right now) judging by the number of people coughing, sneezing, and wheezing. We'll see in the next few days how well my N95 worked.
They kept us on the aircraft for the full delay. Thankfully, they opened back and front doors for air circulation. Prior to departure, I overheard one flight attendant say they would be doing the flight with one pack working, while the pilot came on before departure and mentioned we were "fully functional." I carry a CO2 monitor and the reading was ~1500ppm for most of the flight, and that seems high (by comparison, YYZ-YYT on an A220 last night was about 600ppm for most of the flight).
Sadly, I think 835 was the COVID Express (Germany has the highest reported case numbers in the world right now) judging by the number of people coughing, sneezing, and wheezing. We'll see in the next few days how well my N95 worked.
#130
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,296
EC261 compensation is based on arrival at your final destination. I had a mechanical cancellation on YYZ-SFO when LHR-YYZ was on time, and I got the full payment amount.
#131
Join Date: Jun 2008
Location: YYT
Programs: Altitude SEMM
Posts: 412
#132
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 752
Flight cancelation reason shenanigans?
I was flying YYZ-IAH tonight. When I got to the airport the flight was delayed by one hour due to crew availability. About an hour before the revised departure it was canceled due to “destination airport limitations”. The flight was due to arrive into terminal A at 23:19 (after the original delay).
looking at the houston arrivals board, there are tons of flights arriving from every airline right up until the final arrival at 00:38. Air Canada is the only one which is canceled. So how does a delay move from something that sounds like it is within their control to something out of their control??
there is zero customer service here at YYZ, we were just taken back through Canadian customs and told to call a phone number for which I’m now on hold to try to get rebooked onto something better than the miserable flight they rebooked me on.
I am assuming advocating for a hotel will be a losing proposition tonight and I’ll end up claiming on travel insurance instead.
edit: screenshots below
looking at the houston arrivals board, there are tons of flights arriving from every airline right up until the final arrival at 00:38. Air Canada is the only one which is canceled. So how does a delay move from something that sounds like it is within their control to something out of their control??
there is zero customer service here at YYZ, we were just taken back through Canadian customs and told to call a phone number for which I’m now on hold to try to get rebooked onto something better than the miserable flight they rebooked me on.
I am assuming advocating for a hotel will be a losing proposition tonight and I’ll end up claiming on travel insurance instead.
edit: screenshots below
#133
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,181
This is possible. Many airports have very restrictive landing slots and if an airline misses their slot, they can't get another. Haven't experienced it in Houston, but have in New York, where a 30 minute delay turns into a 3 or 4 hour delay because they have missed their landing slot. Having said that, if the original delay that caused them to miss their landing slot is within their control, then the extension is still due to the original cause of the delay and can and should be fought for compensation
#134
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Just filed for AC8581 today YUL-DTW. A technical issue earlier in the day cascaded all the way later on. We were just over, but the return DTW-YUL tonight will easily be over 3 hours. First time doing this, hope it goes smoothly.
#135
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
At EWR and AC canceled due to technical issues, compensation eligibility?
I am at EWR for AC 8655 non stop to Ottawa on an aeroplan ticket scheduled to leave at 9:00 this morning. The flight was cancelled due to technical issues from “an earlier flight”. Rebooked by AC on a United Express at 8:29 tonight, almost 12 hours after my scheduled flight.
AC gave me a $20.00 voucher and when asked for help with Uber etc. , said to deal with Customer Service but would not advise on possible compensation for Uber and other expenses.
any help with possible compensation would be much appreciated. Uber back and forth to my family is around $150.00, thanks in advance for guidance.
AC gave me a $20.00 voucher and when asked for help with Uber etc. , said to deal with Customer Service but would not advise on possible compensation for Uber and other expenses.
any help with possible compensation would be much appreciated. Uber back and forth to my family is around $150.00, thanks in advance for guidance.