On Time Reports

Good to hear that about ADR. Do you know how they take to resolve a case? I recently filed a case against AC to the ADR for 600 euros for a delayed flight.

On Time Reports

Make sure to submit the expenses to the right category or else it might not be evaluated properly. Specifically, baggage issues --> delayed or damaged baggage --> submit expenses. When my bag was delayed at the end of the month last month, it took about 2 weeks for them to respond and reimburse.

MME2YYZ

She has a case number and we have called multiple times they can see her claim they are just saying there is a backlog. It has now been over 8 weeks since we filed the claim

eng3

Booked a single itinerary UA. The return VCE-YYZ-ORD is operated by AC. YYZ-ORD was cancelled resulting in an overnight stay arriving around 18hrs late in ORD. The website says the reason for cancellation is "due to crew constraints"
Seems like it meets the criteria for APPR and EC261. Thoughts on how to proceed?

canadiancow

If you want your money now and with less hassle, I'd go for EC261.

I assume APPR is more money? I guess there's not much downside in asking for that first, but I'd expect them to say no.

eng3

I mean, when contacting AC, do I just ask for compensation? or should I specifically specify APPR or EC261?

On Time Reports

Send us a email --> flight delay or cancellation claim --> Submit a delay/cancellation claim

This automatically submits a claim under APPR even though the form doesn't specify it.

eng3

Then how does one request EC261?

Livyer

I flew 835 yesterday. The flight was delayed 3 hours our of Munich due to a problem with one of the two air conditioning packs that bring fresh air into the plane. This caused me to miss a connecting flight YYZ-YYT and arrive home five hours later than scheduled. I think I am able to request EU 261/2004 compensation, but am wondering if the amount based on delay applies only to the flight departing EU or includes any subsequent further delays arising from missed connections.

They kept us on the aircraft for the full delay. Thankfully, they opened back and front doors for air circulation. Prior to departure, I overheard one flight attendant say they would be doing the flight with one pack working, while the pilot came on before departure and mentioned we were "fully functional." I carry a CO2 monitor and the reading was ~1500ppm for most of the flight, and that seems high (by comparison, YYZ-YYT on an A220 last night was about 600ppm for most of the flight).

Sadly, I think 835 was the COVID Express (Germany has the highest reported case numbers in the world right now) judging by the number of people coughing, sneezing, and wheezing. We'll see in the next few days how well my N95 worked.

canadiancow

EC261 compensation is based on arrival at your final destination. I had a mechanical cancellation on YYZ-SFO when LHR-YYZ was on time, and I got the full payment amount.

Livyer

Thanks!

david_oz

I was flying YYZ-IAH tonight. When I got to the airport the flight was delayed by one hour due to crew availability. About an hour before the revised departure it was canceled due to “destination airport limitations”. The flight was due to arrive into terminal A at 23:19 (after the original delay).

looking at the houston arrivals board, there are tons of flights arriving from every airline right up until the final arrival at 00:38. Air Canada is the only one which is canceled. So how does a delay move from something that sounds like it is within their control to something out of their control??

there is zero customer service here at YYZ, we were just taken back through Canadian customs and told to call a phone number for which I’m now on hold to try to get rebooked onto something better than the miserable flight they rebooked me on.

I am assuming advocating for a hotel will be a losing proposition tonight and I’ll end up claiming on travel insurance instead.

edit: screenshots below

farnorthtrader

This is possible. Many airports have very restrictive landing slots and if an airline misses their slot, they can't get another. Haven't experienced it in Houston, but have in New York, where a 30 minute delay turns into a 3 or 4 hour delay because they have missed their landing slot. Having said that, if the original delay that caused them to miss their landing slot is within their control, then the extension is still due to the original cause of the delay and can and should be fought for compensation

BThumme

Just filed for AC8581 today YUL-DTW. A technical issue earlier in the day cascaded all the way later on. We were just over, but the return DTW-YUL tonight will easily be over 3 hours. First time doing this, hope it goes smoothly.

Retired FF

I am at EWR for AC 8655 non stop to Ottawa on an aeroplan ticket scheduled to leave at 9:00 this morning. The flight was cancelled due to technical issues from “an earlier flight”. Rebooked by AC on a United Express at 8:29 tonight, almost 12 hours after my scheduled flight.
AC gave me a $20.00 voucher and when asked for help with Uber etc. , said to deal with Customer Service but would not advise on possible compensation for Uber and other expenses.
any help with possible compensation would be much appreciated. Uber back and forth to my family is around $150.00, thanks in advance for guidance.