Aug 24, 2022, 2:47 pm
Last edit by: yyznomad
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
Feb 5, 2020, 1:51 pm
#46
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It's been a long time since I've got a meal voucher for a weather delay, but I thought I recalled that meal vouchers for weather related delays said "Delay - Uncontrollable" rather than "Delay - Controllable." And yes, I know there can be controllable delays not covered under the compensation guidelines.
But for AC to say a delay is due to scheduling issues, and then say that aircraft scheduling is outside of AC's control is very misleading.
But for AC to say a delay is due to scheduling issues, and then say that aircraft scheduling is outside of AC's control is very misleading.
I agree saying scheduling is outside their control is
I just wouldn't base anything off what is printed on a meal voucher.
Feb 5, 2020, 8:54 pm
#47
Join Date: Mar 2015
Location: YVR
Posts: 1,082
Last month I had a flight that was cancelled due to crew constraints and I submitted a claim.
I received an email acknowledging the claim was received and that I should hear back within 30 days.
It's now been more than 30 days since I submitted the claim. Do I attempt to follow up with AC? Or do I complain to to CTA?
I received an email acknowledging the claim was received and that I should hear back within 30 days.
It's now been more than 30 days since I submitted the claim. Do I attempt to follow up with AC? Or do I complain to to CTA?
Feb 9, 2020, 8:27 am
#48
Suspended
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QUOTE:
'It's vague'
Jennifer Janssen was so upset with the explanation Air Canada gave her for a delayed flight, she filed a suit against the airline last month in small claims court.
"I was like, 'This doesn't seem right,'" said Janssen, who lives in Hamilton.
On Jan. 1, her flight from Gander, N.L., to Toronto was delayed by more than nine hours due to "crew availability," according to Air Canada.
But when she filed for compensation for herself and her travel partner, the airline turned Janssen down, stating the delay was due to safety-related "scheduling issues."
"It's vague and it leaves a lot open to interpretation," she said. "They're leaving information out somewhere."
https://www.cbc.ca/news/business/air...-cta-1.5455807
.
Feb 9, 2020, 12:10 pm
#49
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
If AC is indeed deliberately tampering with or misrepresenting flight delay data in a bid to deny compensation, it's an incredibly short-sighted move. But I fear that AC has operated for so long in an environment where the tail wags the regulatory dog that management doesn't actually know how to instill a real compliance culture in their employees.
Feb 9, 2020, 12:24 pm
#51
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Wasn't a lot of litigation required in Europe before airlines started paying out easily?
I'm not surprised this is happening here. Hopefully it will be resolved quickly.
I'm not surprised this is happening here. Hopefully it will be resolved quickly.
Feb 9, 2020, 1:03 pm
#52
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
The most telling example in the CBC story is that of two pax on the same itinerary, one accepted the other not. Plus many of the other examples seem to closely parallel the examples posted here.
On a related note re Europe, a friend experienced a delay last year with LH (connecting from AC) that forced a return to FRA due aircraft weather radar issues. They sent a claim to LH and it was paid the next day.
On a related note re Europe, a friend experienced a delay last year with LH (connecting from AC) that forced a return to FRA due aircraft weather radar issues. They sent a claim to LH and it was paid the next day.
Feb 9, 2020, 1:06 pm
#53
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,567
Europe has laid down a inspirational story some lawfirm is just waiting for a test case on to replay.... Anyway.
Do flights get uncanceled? I'm Descartes level of sure I could not check in for a flight on Wednesday afternoon (for Thursday morning) and rebooked the next trip. This triggered me being caught up in cascading failures and 44 hours in Montreal. Any one of the mixed weather/incompetence issues I could forgive, but it's was a long time.
Do we believe trouble makers get flagged for future less good will service?
Do flights get uncanceled? I'm Descartes level of sure I could not check in for a flight on Wednesday afternoon (for Thursday morning) and rebooked the next trip. This triggered me being caught up in cascading failures and 44 hours in Montreal. Any one of the mixed weather/incompetence issues I could forgive, but it's was a long time.
Do we believe trouble makers get flagged for future less good will service?
Feb 9, 2020, 2:48 pm
#54
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
Mechanical alone is not enough to avoid compensation. AC has to prove it was unforeseen as well; ie not known or found during maintenance but deferred. However it seems like where AC is concerned the best policy is to pay for On my way or use a Lat pass to get decent IRROP options.
Feb 9, 2020, 3:23 pm
#55
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Mechanical alone is not enough to avoid compensation. AC has to prove it was unforeseen as well; ie not known or found during maintenance but deferred. However it seems like where AC is concerned the best policy is to pay for On my way or use a Lat pass to get decent IRROP options.
Feb 10, 2020, 5:40 pm
#56
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 394
My son had an interesting experience today. He was on AC 138 YYC-YYZ. Departed on time at 8:40ish. Flew about an hour and then returned to YYC due to bags on board, but not their passenger and a former PM was on board. The flight left the second time around 11:50 and arrived in YYZ 2:35 minutes late. The communications was poor and no food was offered. I understand that security issues don’t require comp, but they left YYC knowing there were extra bags. I would think that would be under their control?
Feb 10, 2020, 6:16 pm
#57
Moderator, Air Canada; FlyerTalk Evangelist
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My son had an interesting experience today. He was on AC 138 YYC-YYZ. Departed on time at 8:40ish. Flew about an hour and then returned to YYC due to bags on board, but not their passenger and a former PM was on board. The flight left the second time around 11:50 and arrived in YYZ 2:35 minutes late. The communications was poor and no food was offered. I understand that security issues don’t require comp, but they left YYC knowing there were extra bags. I would think that would be under their control?
Not saying I agree, but that's the tack I expect AC to take, and the legislation is so poor that they may well prevail.
Feb 11, 2020, 9:31 pm
#58
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Some interesting comments.
QUOTE:
"The family’s claims, however, were all initially rejected. In communication seen by Global News, Air Canada justified the denials saying, “the delay was caused by an event outside of our control.” The airline’s message, however, incorrectly referenced a number of flights that, while part of the family’s trip, were not part of the claim.
Di Censo’s story is one of nearly a dozen involving Air Canada passengers who spoke to Global News who said they believe the airline is intentionally mis-referencing flights or misrepresenting the cause of flight delays. They claim Air Canada is doing this to avoid paying compensation under new rules that came into effect in December."
https://globalnews.ca/news/6535414/a...ssenger-rules/
.
QUOTE:
"The family’s claims, however, were all initially rejected. In communication seen by Global News, Air Canada justified the denials saying, “the delay was caused by an event outside of our control.” The airline’s message, however, incorrectly referenced a number of flights that, while part of the family’s trip, were not part of the claim.
Di Censo’s story is one of nearly a dozen involving Air Canada passengers who spoke to Global News who said they believe the airline is intentionally mis-referencing flights or misrepresenting the cause of flight delays. They claim Air Canada is doing this to avoid paying compensation under new rules that came into effect in December."
https://globalnews.ca/news/6535414/a...ssenger-rules/
.
Feb 14, 2020, 10:09 am
#59
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Looks like an inquiry has been launched.
https://www.cbc.ca/news/business/cta...463206?cmp=rss
"The Canadian Transportation Agency has launched an inquiry into allegations from passengers that airlines aren't adequately explaining their reasons for denying compensation for delayed flights.
....
The CTA said it has received "multiple" complaints from passengers who were not satisfied with the explanations they got. As a result, the agency will spend the next six weeks investigating the complaints and gathering evidence from the airlines involved."
https://www.cbc.ca/news/business/cta...463206?cmp=rss
"The Canadian Transportation Agency has launched an inquiry into allegations from passengers that airlines aren't adequately explaining their reasons for denying compensation for delayed flights.
....
The CTA said it has received "multiple" complaints from passengers who were not satisfied with the explanations they got. As a result, the agency will spend the next six weeks investigating the complaints and gathering evidence from the airlines involved."
Feb 14, 2020, 10:30 am
#60
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[color=#000000]"The family’s claims, however, were all initially rejected. In communication seen by Global News, Air Canada justified the denials saying, “the delay was caused by an event outside of our control.” The airline’s message, however, incorrectly referenced a number of flights that, while part of the family’s trip, were not part of the claim.