Aug 24, 2022, 2:47 pm
Last edit by: yyznomad
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
Jan 28, 2020, 2:46 pm
#31
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https://atip-aiprp.apps.gc.ca/atip/f...welcome.do#acc
Last edited by yulsee; Jan 28, 2020 at 3:56 pm
Jan 28, 2020, 3:57 pm
#32
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Real reason behind a flight disruption
Do airlines or airports systematically send flight by flight information to some overseeing Canadian government authority, which would include scheduled and actual departure/arrival times, as reasons for delays and cancelations?
Perhaps Transport Canada or the Canadian Transportation Agency regularly receives such information from the airline or airports ? In such case , an individual could make an Access To Information act request to such government agency to counter check the reason behind a flight's disruption versus what the airline agents tell the individual.
was also wondering if Canadian airports are federal or provincial organisations and thus must honor Access To Information Act requests
Perhaps Transport Canada or the Canadian Transportation Agency regularly receives such information from the airline or airports ? In such case , an individual could make an Access To Information act request to such government agency to counter check the reason behind a flight's disruption versus what the airline agents tell the individual.
was also wondering if Canadian airports are federal or provincial organisations and thus must honor Access To Information Act requests
Last edited by yulsee; Jan 28, 2020 at 4:12 pm
Jan 28, 2020, 4:00 pm
#33
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Join Date: Sep 2012
Location: SFO
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We have included your original post below:
Do airlines or airports systematically send flight by flight information to some overseeing Canadian government authority, which would include scheduled and actual departure/arrival times, as reasons for delays and cancelations?
Perhaps Transport Canada or the Canadian Transportation Agency regularly receives such information from the airline or airports ? In such case , an individual could make an Access To Information act request to such government agency to counter check the reason behind a flight's disruption versus what the airline agents tell the individual.
was also wondering if Canadian airports are federal or provincial organisations and thus must honor Access To Information Act requests
Do airlines or airports systematically send flight by flight information to some overseeing Canadian government authority, which would include scheduled and actual departure/arrival times, as reasons for delays and cancelations?
Perhaps Transport Canada or the Canadian Transportation Agency regularly receives such information from the airline or airports ? In such case , an individual could make an Access To Information act request to such government agency to counter check the reason behind a flight's disruption versus what the airline agents tell the individual.
was also wondering if Canadian airports are federal or provincial organisations and thus must honor Access To Information Act requests
I think the only way this would work is if a weather delay causes a crew timeout, and the only information you can get after the fact is "weather".
Jan 28, 2020, 4:03 pm
#34
Join Date: Apr 2016
Location: YUL
Programs: AC E75, WS Gold, Hyatt Globalist, Marriott Titanium, Hilton Diamond, GHA Plat, UA Silver, SQ Silver
Posts: 215
We have included your original post below:
Do airlines or airports systematically send flight by flight information to some overseeing Canadian government authority, which would include scheduled and actual departure/arrival times, as reasons for delays and cancelations?
Perhaps Transport Canada or the Canadian Transportation Agency regularly receives such information from the airline or airports ? In such case , an individual could make an Access To Information act request to such government agency to counter check the reason behind a flight's disruption versus what the airline agents tell the individual.
was also wondering if Canadian airports are federal or provincial organisations and thus must honor Access To Information Act requests
Do airlines or airports systematically send flight by flight information to some overseeing Canadian government authority, which would include scheduled and actual departure/arrival times, as reasons for delays and cancelations?
Perhaps Transport Canada or the Canadian Transportation Agency regularly receives such information from the airline or airports ? In such case , an individual could make an Access To Information act request to such government agency to counter check the reason behind a flight's disruption versus what the airline agents tell the individual.
was also wondering if Canadian airports are federal or provincial organisations and thus must honor Access To Information Act requests
The individual is not a direct stakeholder in that communication between airline & CTA and thus it can't be forced out from what i know.
Gabor who runs https://airpassengerrights.ca is very vocal on this issue. They might have more info
Jan 28, 2020, 4:19 pm
#35
Join Date: Jun 2010
Location: YYG
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Jan 28, 2020, 4:21 pm
#36
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Join Date: Nov 2019
Posts: 116
IIRC CTA receives information about airlines but it is classified. And AFAIK that information doesn't come under Access to Information act as it is not pertaining to the individual who is requesting, instead pertaining to the airline.
The individual is not a direct stakeholder in that communication between airline & CTA and thus it can't be forced out from what i know.
Gabor who runs https://airpassengerrights.ca is very vocal on this issue. They might have more info
The individual is not a direct stakeholder in that communication between airline & CTA and thus it can't be forced out from what i know.
Gabor who runs https://airpassengerrights.ca is very vocal on this issue. They might have more info
- Access to Information Act: right to access records held by government agencies, regardless of whether it's pertaining to the individual requesting the information. See list of completed Access to Information Requests. An example: https://open.canada.ca/search/ati/re...f2896324ba45cf
- Privacy Act: right of an individual to access personal information held about them by public and private agencies
Jan 28, 2020, 4:26 pm
#37
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Staff shortages and crew duty time
Carriers are responsible for their staff and parties they contract. Therefore, generally speaking, flight disruptions resulting from staff issues would be considered within airlines' control. However, the CTA would take a case-by-case approach to categorizing flights delayed or cancelled for these reasons – particularly when the crew goes over duty time (“times out”). We will consider the following factors, as well as any others that are relevant to the case.- The location of the aircraft at the time of the flight disruption, which can affect the scheduling of new crew.
- Whether there were events affecting the flight that caused the staffing shortage and whether or not those events were outside the airline's control. For example, a weather-related delay, a mechanical malfunction, or other factors."
Jan 28, 2020, 5:00 pm
#38
Join Date: Aug 2015
Programs: Aeroplan, Asiana
Posts: 25
It is a silly idea to allow the airlines to decide which claim will be paid and which won't knowing that they are the ones who had the delay in the first place. Of course they will try every trick in the book to weasel themselves out of paying a single penny!
A better and a fair way in my opinion, is to submit claims to the Federal entity in charge (Transport Canada, etc) and let them decide based on facts gathered from the airlines/airport/passenger(s). But, with airlines lobbyists lurking steadily in Governments circles, I can't see this happening anytime soon. To me, it is like removing the judge out of a courtroom and let the accused decide on the outcome for the plaintiff.
This passenger bill of rights is laughable! It is just a "feel good" gesture that actually does nothing for passengers. It will be interesting to see the percentage of payouts vs. claims for delayed flights. But, again, as passengers, we have no way of knowing what was the *real* cause of the delay and if it could it have been avoided.
Last edited by cancruiser; Jan 28, 2020 at 9:09 pm
Feb 4, 2020, 2:30 pm
#39
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Posts: 116
Good news! Transport Canada recently established data collections and reporting for airlines.
https://www.tc.gc.ca/en/services/avi...-carriers.html
This means airlines are now required to submit flight performance data monthly on a flight by flight basis to Transport Canada. The data requirement includes delays, cancellations, disruption reasons, denied boarding, lost/damaged baggage and complains.
Normally, we the public will be able to request such data from TC through Acess to Information act requests, so we'll be able to counter-verify the flight disruption reason stated by AC's agents, that is unless AC is lying to Transport Canada as well!
I just submitted a request for an AC flight that I know was delayed then cancelled. Will keep you updated with the results!
https://www.tc.gc.ca/en/services/avi...-carriers.html
This means airlines are now required to submit flight performance data monthly on a flight by flight basis to Transport Canada. The data requirement includes delays, cancellations, disruption reasons, denied boarding, lost/damaged baggage and complains.
Normally, we the public will be able to request such data from TC through Acess to Information act requests, so we'll be able to counter-verify the flight disruption reason stated by AC's agents, that is unless AC is lying to Transport Canada as well!
I just submitted a request for an AC flight that I know was delayed then cancelled. Will keep you updated with the results!
Feb 4, 2020, 5:06 pm
#40
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Got a reply from AC denying a claim for a cancelled flight where the inbound originated in YYZ (cancelled there), presumably the largest crew base. Reason stated in email at time of cancellation “crew constraints” now it’s safety re mechanical. Offered a lesser amount in Air Canada “money”. Declined and requested compensation under the regs. Await reply.
Feb 5, 2020, 9:11 am
#41
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Got a reply from AC denying a claim for a cancelled flight where the inbound originated in YYZ (cancelled there), presumably the largest crew base. Reason stated in email at time of cancellation “crew constraints” now it’s safety re mechanical. Offered a lesser amount in Air Canada “money”. Declined and requested compensation under the regs. Await reply.
Don't give up. I've seen datapoints of people getting the proper compensation after challenging the initial response. Check the Air Passenger Rights Facebook group.
Feb 5, 2020, 9:53 am
#42
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
I'd submitted a claim for a delay > 3 hours where they'd swapped out aircraft. Their response listed the flight as "This flight was delayed due to scheduling issues", but then said "the compensation you are requesting does not apply because the delay was caused by an event outside of our control." So apparently aircraft scheduling is outside of AC's control? There was no weather related delays anywhere at the airport or AC's hubs that day. The meal voucher even said "Delay - Controllable", so clearly someone thought it was within AC's control.
The new Air Passenger rights legislation has been poorly constructed, and it seems like AC is just making up reasons to deny claims, saying they are safety related or outside of their control. Not surprising, but disappointing that AC isn't taking responsibility for legitimate delays.
The new Air Passenger rights legislation has been poorly constructed, and it seems like AC is just making up reasons to deny claims, saying they are safety related or outside of their control. Not surprising, but disappointing that AC isn't taking responsibility for legitimate delays.
Feb 5, 2020, 11:53 am
#44
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And meal vouchers are handed out for weather delays (non-controllable, no compensation) and mechanical delays (controllable, no compensation).
Feb 5, 2020, 12:48 pm
#45
Join Date: Oct 2012
Location: YYC
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But for AC to say a delay is due to scheduling issues, and then say that aircraft scheduling is outside of AC's control is very misleading.