Last edit by: yyznomad
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
#316
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,550
8701 cancelled
Guess it will be due to weather, although YUL BOS YYZ all seem to be fine now.
if I claim via APPR, probably no chance. Can I claim under Montreal Convention since US is, well, international? Or if there is some other pathway to claim?
I am not very bothered. Concierge line is not available as expected. But I rebooked everything on my own. There may be some hotel cancellation fee, taxi fee and breakfast expenses. It’ll not be the end of the world if I do not get any compensation, but probably good to know my right here.
if I claim via APPR, probably no chance. Can I claim under Montreal Convention since US is, well, international? Or if there is some other pathway to claim?
I am not very bothered. Concierge line is not available as expected. But I rebooked everything on my own. There may be some hotel cancellation fee, taxi fee and breakfast expenses. It’ll not be the end of the world if I do not get any compensation, but probably good to know my right here.
#317
Join Date: Jul 2005
Location: YOW, but formerly SJC/SFO, LGA, YUL, YGK, and ultimately YQQ
Programs: Altitude 50K, Marriott Bonvoy Gold, occasionally the odd Accor hotel
Posts: 104
Turning to the hive mind for advice:
- A 14 hour trip ended up taking over 34 hours due to missed connections stemming from pilot scheduling
- AC just sent me $400 - instead of the $1000 I'm due for well over 9 hours of delay
- When I landed in YVR, there were no AC staff available so I had to find my own hotel at 1 am
Does anyone have experience pushing back effectively with AC? That is definitely not the appropriate compensation, and I'm owed reimbursement for the hotel last time I checked.
Merci!
- A 14 hour trip ended up taking over 34 hours due to missed connections stemming from pilot scheduling
- AC just sent me $400 - instead of the $1000 I'm due for well over 9 hours of delay
- When I landed in YVR, there were no AC staff available so I had to find my own hotel at 1 am
Does anyone have experience pushing back effectively with AC? That is definitely not the appropriate compensation, and I'm owed reimbursement for the hotel last time I checked.
Merci!
#318
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
This was pre-COVID but when they sent a $200 voucher instead of $400 cash for a delay due to lack of crew I pushed back and they caved and sent a $400 cheque.
#319
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,550
APPR claim rejected
Overnight layover BOS-YYZ-YVR
BOS-YYZ cancelled due to weather impact on inbound flight, rescheduled first thing next morning, with the second leg intact.
The next morning BOS-YYZ got delayed due to mechanical issues, causing a miss connection for the second leg. Rescheduled and resulted in about 6 hours delayed to the destination.
Submitted a complaint without specifying APPR. Got rejected for compensation because “APPR compensation is based on the first flight affected”.
This does not sound right. If the first flight is due to weather or safety, does that mean AC can be totally off hook if all consequent or rescheduled flights all got delayed for reasons within their control with no repercussions? This does not seem to give AC an incentive to get the pax’ travel back on track as soon as possible.
Will dig more information and ponder my next move.
BOS-YYZ cancelled due to weather impact on inbound flight, rescheduled first thing next morning, with the second leg intact.
The next morning BOS-YYZ got delayed due to mechanical issues, causing a miss connection for the second leg. Rescheduled and resulted in about 6 hours delayed to the destination.
Submitted a complaint without specifying APPR. Got rejected for compensation because “APPR compensation is based on the first flight affected”.
This does not sound right. If the first flight is due to weather or safety, does that mean AC can be totally off hook if all consequent or rescheduled flights all got delayed for reasons within their control with no repercussions? This does not seem to give AC an incentive to get the pax’ travel back on track as soon as possible.
Will dig more information and ponder my next move.
#321
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
They obviouly never email you proactively with the reason (despite they themselves said they are required to tell you!), and will deny all APPR requests. How can this be seen as anything other than an obvious attempt to stop compensation requests, as you can never find out the reason for your delay, unless told in-person during the delay... which then becomes a he-said/she-said thing.
#322
Join Date: Jun 2011
Location: NYC
Programs: AA GLD, AC
Posts: 4,220
I got back from Canada last week and just this evening got around to finally submitting my compensation request to AC for the cancellation of one of my outbound flights, which resulted in me getting to my destination airport over 4 hours after my initially scheduled arrival time.
The flight was cancelled around 36 hours before scheduled departure, and the email I got from AC gave the reason as "a technical issue from an earlier flight which is causing the aircraft that is scheduled to operate your flight to not be available."
To me, this would seem to be eligible for compensation, no? They would have had ample time to repair or scrounge up a replacement airplane over that day and a half, I would think, given that this was not a remote outstation somewhere but YUL.
Anyway, here goes nothin'.
The flight was cancelled around 36 hours before scheduled departure, and the email I got from AC gave the reason as "a technical issue from an earlier flight which is causing the aircraft that is scheduled to operate your flight to not be available."
To me, this would seem to be eligible for compensation, no? They would have had ample time to repair or scrounge up a replacement airplane over that day and a half, I would think, given that this was not a remote outstation somewhere but YUL.
Anyway, here goes nothin'.
#323
Join Date: Dec 2020
Programs: QF, CoUniHound Refugee
Posts: 356
The flight was cancelled around 36 hours before scheduled departure, and the email I got from AC gave the reason as "a technical issue from an earlier flight which is causing the aircraft that is scheduled to operate your flight to not be available."
To me, this would seem to be eligible for compensation, no? They would have had ample time to repair or scrounge up a replacement airplane over that day and a half, I would think, given that this was not a remote outstation somewhere but YUL.
Anyway, here goes nothin'.
To me, this would seem to be eligible for compensation, no? They would have had ample time to repair or scrounge up a replacement airplane over that day and a half, I would think, given that this was not a remote outstation somewhere but YUL.
Anyway, here goes nothin'.
-RooFlyer88
#324
Join Date: Sep 2022
Programs: AC 25k, WJ Platinum
Posts: 44
Had a flight delayed ~7 hours YUL to YEG due to a miscount in physical headcount of passengers and the amount the computer was saying should be on board. They could not figure out who the extra person was, eventually had taxi to a new gate, pilots timed out.
Contacted customer service for compensation. They have refused compensation, and are claiming "The delay that impacted you was due to uncontrollable operations".
Obviously this is absolute BS. How would you proceed?
Contacted customer service for compensation. They have refused compensation, and are claiming "The delay that impacted you was due to uncontrollable operations".
Obviously this is absolute BS. How would you proceed?
#325
Join Date: Dec 2020
Programs: QF, CoUniHound Refugee
Posts: 356
#326
Join Date: Sep 2022
Programs: AC 25k, WJ Platinum
Posts: 44
The process is to start by filing a claim for APPR compensation via Air Canada's website and wait for a response. If they claim it's outside their control and offer you an e-coupon your next step would be to follow up on the email and ask them to explain in further details how this is outside their control. If they don't answer or simply say, too bad, you serve them with papers in small claims court to get APPR compensation. Gabor Lukacs and the folks at Air Passenger Rights have some guides on how to pursue this further.
#327
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
How long has it been taking for Air Canada to reply after submitting a claim on the online form? I'm seeing various replies in this thread with wait times over 30 days. It's been 34 days since I submitted my claim so far...
#329
Join Date: Jan 2023
Posts: 28
Are there any websites that can facilitate the process? I know I’ve used one that was Europe based in the past, they sent strongly worded letters to the airline and I eventually got my compensation (I think they took a 30% cut). Would make life easier.
#330
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,318
I submitted two claims a day apart in mid December. The one submitted December 16 has not been resolved. The one submitted December 17 was denied within a week.