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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   2020 Altitude Package Arrived (https://www.flyertalk.com/forum/air-canada-aeroplan/2002327-2020-altitude-package-arrived.html)

danielqiao1981 Feb 7, 2020 2:27 pm
How come I have not received my 35K yet. It will be mailed to my home address correct?

yyznomad Feb 7, 2020 2:41 pm
Originally Posted by danielqiao1981 (Post 32045270)
How come I have not received my 35K yet. It will be mailed to my home address correct?
Yes, if your home address is what's on your Aeroplan profile, it will be mailed there.
As for the delay... not sure... what address is on your Aeroplan account?

Zenon Feb 8, 2020 6:47 am
Requalified for 50k December 30th, still waiting in everything hopefully my current 50k doesn’t expire while I am in transit or something that would suck!

GJS - yow Feb 9, 2020 6:48 am
Originally Posted by The Lev (Post 31969422)
I contacted AC's social media team re the lack of a concierge card and here was their response:
As part of Air Canada’s plastic reduction initiative, the physical Altitude Concierge contact cards are no longer included in the 2020 benefits package. You can however access the Concierge Desk contacts from altitude.aircanada.com > My Altitude > My Profile > Access your digital card (under Contact Information) or through the Air Canada App > Aeroplan (tab at bottom).

Wonder why they didn't think to just print the info on the SE card itself.
Originally Posted by Mustang Sally (Post 32041301)
Except... that doesn't work.
No digital card under contact information on the website and the app brings the digital card up with no contact information.
The only link is for 'lost card' and (surprise...) that doesn't work either.
Agreed - there is no way to access the concierge number from the AC App. I wonder if the people who reply from the social media team actually have ever used the App? And the info on finding the numbers on the Altitude website are also wrong. How much effort would it have been for the person responding to check their instructions themselves before forwarding them.

For those who are looking for the Concierge numbers, they are at altitude.aircanada.com > My Altitude > My Priority Contacts (https://altitude.aircanada.com/mysta...ority-contacts).

canadianhockey91 Feb 9, 2020 2:30 pm
Still waiting. Qualified 35k Dec 15th, choose privs Jan 10th ish. YWG. :(

GeekyFlyer Feb 9, 2020 4:39 pm
75k package received this week (I was travelling so not sure when exactly) in YOW. Swept on Jan 16.

Mustang Sally Feb 9, 2020 6:45 pm
Originally Posted by GJS - yow (Post 32050805)
Agreed - there is no way to access the concierge number from the AC App. I wonder if the people who reply from the social media team actually have ever used the App? And the info on finding the numbers on the Altitude website are also wrong. How much effort would it have been for the person responding to check their instructions themselves before forwarding them.

For those who are looking for the Concierge numbers, they are at altitude.aircanada.com > My Altitude > My Priority Contacts (https://altitude.aircanada.com/mysta...ority-contacts).
At last. Thank you!

colombianbrew Feb 15, 2020 2:13 pm
Originally Posted by canadianhockey91 (Post 32052400)
Still waiting. Qualified 35k Dec 15th, choose privs Jan 10th ish. YWG. :(
I’m still waiting too with pretty much the same date. Digital card is showing but no sign of the physical package

yvrnycracer Feb 15, 2020 5:34 pm
Still waiting for my 100k package too and I chose my option almost a month ago.

jethro288 Feb 15, 2020 7:13 pm
100K package had still not arrived this week - called Aeroplan on Friday - they told me it was mailed in December? They are now re-sending it.

canadianhockey91 Feb 15, 2020 7:22 pm
Originally Posted by colombianbrew (Post 32076041)
I’m still waiting too with pretty much the same date. Digital card is showing but no sign of the physical package
Mine just came on Friday. Finally! Hopefully yours arrive soon!

Adam Smith Feb 15, 2020 9:05 pm
Originally Posted by yvrnycracer (Post 32076510)
Still waiting for my 100k package too and I chose my option almost a month ago.
Choosing privileges has no impact on delivery of the package.

GJS - yow Feb 16, 2020 7:01 am
Originally Posted by GJS - yow (Post 32050805)
Agreed - there is no way to access the concierge number from the AC App. I wonder if the people who reply from the social media team actually have ever used the App? And the info on finding the numbers on the Altitude website are also wrong. How much effort would it have been for the person responding to check their instructions themselves before forwarding them.

For those who are looking for the Concierge numbers, they are at altitude.aircanada.com > My Altitude > My Priority Contacts (https://altitude.aircanada.com/mysta...ority-contacts).
Originally Posted by Mustang Sally (Post 32053078)
At last. Thank you!
I'm glad I was able to help. I'm surprised they provided incorrect information to The Lev in their social media reply to his inquiry.

Hollah Feb 18, 2020 5:01 pm
Originally Posted by jethro288 (Post 32076709)
100K package had still not arrived this week - called Aeroplan on Friday - they told me it was mailed in December? They are now re-sending it.
Just do double check, if I want to check the status of my package I call Aeroplan and not Air Canada?

YYC traveler Feb 18, 2020 5:22 pm
My spouses E75K package arrived sometime last week in YYC. They re-qualified during the last week of December.


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