Sean Peever

So I don't fly AC289 that often, but I've done it 3 times (along with my Finacee) and 3/3 times there has been no meal (when you buy a Z or P etc fare on the AC website it says meal). There was no meal, no snack, just chips. 3 out of 3 times in a row.

I get mistakes happen - but this is just getting stupid. And I frankly I don't want to keep submitting a form on AC's website for a 15% code over and over - they're probably going to get sick of me doing it or think I'm complaining too much, but I wouldn't have to if they would provide what they sold.

Sean Peever

To clarify, just in the last 2 weeks I now have to submit for:

1) My better half AC289 no meal no IFE working

2) myself AC289 no meal no IFE working

3) AC296 Myself and Fiancee in paid J, she gets 2 bags I get 3 (status). I had 2, she had 1, checkin Agent at priority charged us $100 for a 3rd bag (no time to argue, cut-off was in a few min).

4) AC306 paid J no meal

5) AC125 paid J no IFE


Like frankly this is just getting annoying

RangerNS

They surely aren't going to get tired of you complaining, if that is something they are capable if, complaints would have driven them mad 30 years ago. Please do complain, however. If they can get away with it, they will, and let it get worse. We must presume (for our sanity) that a SEs complaint has more weight than others.

On point (3), we've argued cut-off times before, some arguing that even being in line should be good enough. For sure, actually being at the podium is good enough. Either way, what is to argue? Say "whoops, that is my bag". I can't believe any agent would do the work to charge you vs ask to get someone else in the party to take it (if its an enforced limit), or just do it without asking, or wave the fee. But then, I don't work at the airport.

Symmetre

Sorry to hear, but you're not the first to feel this way.

Sean Peever

Sorry - to clarify, we made cut off! We just didn't have time to argue the $100 fee (more than we did) because that would have put us past the cut-off. I had 2 bags, within my limit of 3, she had 1 bag, within her limit of 2. We were on separate PNR's which shouldn't have caused any problems but I'm guessing that's what did.

RangerNS

I understand. If you were at the podium, you should have been able to take all the time you wanted. Getting to the podium (or back of the line) is on you. Them being slow-af once you get there is on them.

HerpaYvr

I feel you're pain, but I always look at these unfortunate situations as opportunities or with a glass half full attitude. Although these incidents continue to happen to you, it provides a potential opportunity for those working stiffs trying to make it in this dog eat world. Those 15% discount for some of us can go a long way and make a big difference when choosing between no-name yellow brand caviar and Presidents Choice Blue Menu Cavalier. Or do I tip 10% or 15% at the Keg after a three-course meal.

Those 15% discount codes can bring joy and happiness to those in need and after all its, the Holiday season and your generosity would be much appreciated

IluvSQ

Don't you see that they are trying to give you a subtle message?
Some people are just oblivious.

canadiancow

I got a $50 eCoupon for no meal on SFO-YYZ in paid J, so I'm curious what you get on YWG-YYC.

Sean Peever

Well, WestJet doesn't have J so........

Sean Peever

So fun update!

Customer service replied back saying that because the flight is 2hr 14min (yes they said it specifically) that there is no meal on the flight. Totally ignoring the screenshot that was sent in showing they advertise a meal.......


So like, I’m not going to sue AC (link other thread here) but I think that’s actually the definition of false advertising.

canadiancow

SFO-YVR is blocked between 2:17 and 2:22, and it has a meal.

I was always under the impression 2 hours is the cutoff.

But then YYC-PDX is 1:54 and PDX-YYC is 1:45 and they have a meal.

canopus27

You're misunderstanding - it's not a time limit, it's a block on that specific time. No flights that are exactly 2 hours and 14 mins long get served a meal. It's the "134 min" rule.

Bohemian1

Checking a dummy booking for the flight for tonight, it still shows a meal service. What a crock!

False advertising or bait and switch, it's clear misrepresentation on their part.