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Old Dec 26, 2019, 7:20 am
  #1  
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Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324
Can't checkin Online
Trying to checkin and am getting a message which says:
Based on your passport and travel itinerary we are unable to complete your checkin. Please see our website for necessary travel documents....
I am flying YYZ BGI. I have done this flight many many times and I only require an valid Canadian passport (which of course I have). My fear is I get to the airport and the checkin agent bars me from the flight because she gets the same error message.

Advice?
MQS007 is offline  
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Old Dec 26, 2019, 7:28 am
  #2  
 
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,802
Originally Posted by MQS007
Trying to checkin and am getting a message which says:

Based on your passport and travel itinerary we are unable to complete your checkin. Please see our website for necessary travel documents....


I am flying YYZ BGI. I have done this flight many many times and I only require an valid Canadian passport (which of course I have). My fear is I get to the airport and the checkin agent bars me from the flight because she gets the same error message.

Advice?
If you have concierge access, contact the Concierge Desk. On my last flight of the year (LHR-YOW), the check-in system was asking this Canadian citizen for an ETA. The Concierge Desk was able to check me in.
--
13F
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Old Dec 26, 2019, 8:21 am
  #3  
 
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Originally Posted by MQS007
Trying to checkin and am getting a message which says:

Based on your passport and travel itinerary we are unable to complete your checkin. Please see our website for necessary travel documents....


I am flying YYZ BGI. I have done this flight many many times and I only require an valid Canadian passport (which of course I have). My fear is I get to the airport and the checkin agent bars me from the flight because she gets the same error message.

Advice?
Is the ticket a one-way or a round trip? Sometimes if you have a one-way only booking (even if there is a return on a different booking/airline/method of travel) one cannot OLCI because there is no field to enter the date of departure.
yyz_atc_qq is offline  
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Old Dec 26, 2019, 8:57 am
  #4  
 
Join Date: Mar 2019
Programs: Aeroplan
Posts: 91
Originally Posted by MQS007
Trying to checkin and am getting a message which says:

Based on your passport and travel itinerary we are unable to complete your checkin. Please see our website for necessary travel documents....


I am flying YYZ BGI. I have done this flight many many times and I only require an valid Canadian passport (which of course I have). My fear is I get to the airport and the checkin agent bars me from the flight because she gets the same error message.

Advice?
i wouldn’t stress about it if you are confident your documents are in order. As others have mentioned, sometimes these errors seem to make their way in. I once had the check in system tell me there was the wrong number of digits in my passport number
colombianbrew is offline  
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Old Dec 26, 2019, 10:19 am
  #5  
 
Join Date: Jan 2015
Posts: 2,914
Originally Posted by MQS007
Trying to checkin and am getting a message which says:

Based on your passport and travel itinerary we are unable to complete your checkin. Please see our website for necessary travel documents....


I am flying YYZ BGI. I have done this flight many many times and I only require an valid Canadian passport (which of course I have). My fear is I get to the airport and the checkin agent bars me from the flight because she gets the same error message.

Advice?
Sometimes this is an indication that you may have been selected for additional security checks as well. I'd suggest showing up a little earlier to the airport just in case. But you should be fine.
StuckInYYZ is offline  
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Old Dec 26, 2019, 10:42 am
  #6  
Original Poster
 
Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324
Originally Posted by yyz_atc_qq
Is the ticket a one-way or a round trip? Sometimes if you have a one-way only booking (even if there is a return on a different booking/airline/method of travel) one cannot OLCI because there is no field to enter the date of departure.
While not one way, it is open jaw. I fly YYZ- BGI and then SVD - YYZ, so perhaps that is it.

Thanks
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MQS007 is offline  
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