Passport field missing
Dec 21, 2019, 7:36 pm
#1
Original Poster
Join Date: Jul 2012
Programs: AE, Marriott Gold
Posts: 17
Passport field missing
Just discovered that the "provide passport info" field is missing on aircanada.com when I try to manage my booking for an upcoming CAN->USA flight. Is this a recent change? All the other usual fields are available (change seats, add travel options, etc).
It's a flight pass booking, in case that matters.
Curious if anyone else noticed the same?
It's a flight pass booking, in case that matters.
Curious if anyone else noticed the same?
Dec 21, 2019, 8:11 pm
#2
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
Just discovered that the "provide passport info" field is missing on aircanada.com when I try to manage my booking for an upcoming CAN->USA flight. Is this a recent change? All the other usual fields are available (change seats, add travel options, etc).
It's a flight pass booking, in case that matters.
Curious if anyone else noticed the same?
It's a flight pass booking, in case that matters.
Curious if anyone else noticed the same?
I noticed this today too. It seems to be completely gone from flight pass booking. It was definitely there last week.
Dec 21, 2019, 9:03 pm
#4
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
You are right. It's gone from the confirmation email too. It used to be just below the "choose your seats" link. My previous confirmation email was Dec 2 and it was missing from that one too, but I'm certain it was still in the web interface for that booking.
I'm curious as to the reason for this change. Of course it could just be some idiotic bug in which the booking was not properly flagged as being a cross border itinerary.
I'm curious as to the reason for this change. Of course it could just be some idiotic bug in which the booking was not properly flagged as being a cross border itinerary.