Post-Amadeus Aeroplan Upgrade Experiences
Dec 20, 2019, 5:04 am
#1
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
Post-Amadeus Aeroplan Upgrade Experiences
They've got published that upgrades are available, to Feb 29, 2020, within a 3 day window, on X class tickets, depending on availability.
https://www.aircanada.com/ca/en/aco/...ade-offer.html
So, I'm within the window.
- Can't do the upgrade online, says its not eligible or not available
- P9 R9 on my flight
- I call in, and the agent tells me Aeroplan bookings are not eligible for upgrades
- I advise her of the information posted on the Altitude site.
- "Oh"
- she tries to do it, and can't. Ready to give up
- I ask for a supervisor. She decides to recommit, I guess
- I go on hold while she states she will use
Let's see how long this takes.
https://www.aircanada.com/ca/en/aco/...ade-offer.html
So, I'm within the window.
- Can't do the upgrade online, says its not eligible or not available
- P9 R9 on my flight
- I call in, and the agent tells me Aeroplan bookings are not eligible for upgrades
- I advise her of the information posted on the Altitude site.
- "Oh"
- she tries to do it, and can't. Ready to give up
- I ask for a supervisor. She decides to recommit, I guess
- I go on hold while she states she will use
Let's see how long this takes.
Dec 20, 2019, 5:24 am
#2
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
On hold, 20 minutes. Maybe she went away.
They use to come back on the line and apologize for the delay. I guess that has gone away too.
Mod - I suspect you might merge this thread, but should/could it be separate, because these Aeroplan upgrade bookings always seem to be a special case with inattentive / uneducated agents.
They use to come back on the line and apologize for the delay. I guess that has gone away too.
Mod - I suspect you might merge this thread, but should/could it be separate, because these Aeroplan upgrade bookings always seem to be a special case with inattentive / uneducated agents.
Dec 20, 2019, 5:44 am
#4
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Good luck getting it to clear!
Dec 20, 2019, 5:57 am
#6
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
Fun fact: she called back.
She told me on the phone she was pretty pissed at the help desk.
She converted it from an Aeroplan booking to a REVENUE ticket, and it cleared.
It's nice when you get a diligent agent who cares. Sadly, this seems to be an exception.
My advice to others, and maybe why this should stay a separate Amadeus thread ---> STICK WITH IT. THEY CAN FIX IT
----
Edit: I might have spoken too soon. I just looked at the booking online and it is the same. Stay tuned.
She told me on the phone she was pretty pissed at the help desk.
She converted it from an Aeroplan booking to a REVENUE ticket, and it cleared.
It's nice when you get a diligent agent who cares. Sadly, this seems to be an exception.
My advice to others, and maybe why this should stay a separate Amadeus thread ---> STICK WITH IT. THEY CAN FIX IT
----
Edit: I might have spoken too soon. I just looked at the booking online and it is the same. Stay tuned.
Last edited by InTheAirGuy; Dec 20, 2019 at 6:07 am
Dec 20, 2019, 10:07 am
#8
Join Date: Jul 2008
Location: YYZ
Programs: AC E50K
Posts: 132
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Dec 20, 2019, 10:21 am
#9
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
So what is the point of running these promos (over and over) if they don't have the basic capability of advising their front line staff of teh nature of the promo.
My mind boggles at this organization. So many disconnects. We could make it a case study for incompetence.
My mind boggles at this organization. So many disconnects. We could make it a case study for incompetence.
Dec 20, 2019, 10:35 am
#11
Join Date: Jul 2008
Location: YYZ
Programs: AC E50K
Posts: 132
Dec 20, 2019, 11:22 am
#13
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 20, 2019, 11:46 am
#14
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I don't know what you mean by "not 3 days". 3 days is 72 hours.
Dec 20, 2019, 11:49 am
#15
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
