Jan 28, 2020, 1:19 pm
where does it say B/Y/O class can be upgraded based on R/P/Z availability?
Dec 19, 2019, 3:07 pm
#1
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where does it say B/Y/O class can be upgraded based on R/P/Z availability?
Ok, so the more experienced FTers will know that:
- booking classes B/Y/O can be upgraded based on R or P availability on int'l routes and
- booking classes B/Y/O can be upgraded based on R, P or Z availability on NA routes
I could've sworn this information used to be published in the e-upgrade section of the AC website, i.e. here: https://www.aircanada.com/ca/en/aco/...s/request.html
But I can no longer seem to find it. Is that information still published anywhere on the AC website? Or does anyone know the ACpedia # explaining this?
As much I enjoy teaching, I wasted an hour today educating and arguing with AC agents (two differnet bookings with long hold times for the agents to contact their resource desk), and life is just too short..
- booking classes B/Y/O can be upgraded based on R or P availability on int'l routes and
- booking classes B/Y/O can be upgraded based on R, P or Z availability on NA routes
I could've sworn this information used to be published in the e-upgrade section of the AC website, i.e. here: https://www.aircanada.com/ca/en/aco/...s/request.html
But I can no longer seem to find it. Is that information still published anywhere on the AC website? Or does anyone know the ACpedia # explaining this?
As much I enjoy teaching, I wasted an hour today educating and arguing with AC agents (two differnet bookings with long hold times for the agents to contact their resource desk), and life is just too short..
Dec 19, 2019, 3:09 pm
#2
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Your second point isn't technically correct. I've seen NA flights that were Z0 P>0 R0, and they could not be upgraded.
Other than that, I think it was pulled down during the Amadeus switch.
Other than that, I think it was pulled down during the Amadeus switch.
Dec 19, 2019, 3:12 pm
#3
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It has been taken down from the web page post Amadeus.
it is still the policy but I only have a 50% hit rate or thereabouts with agents actually knowing this. The resource desk has helped every time however, and I have done it often enough post switch I know the policy hasn’t changed.
it is still the policy but I only have a 50% hit rate or thereabouts with agents actually knowing this. The resource desk has helped every time however, and I have done it often enough post switch I know the policy hasn’t changed.
Dec 19, 2019, 3:14 pm
#4
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It has been taken down from the web page post Amadeus.
it is still the policy but I only have a 50% hit rate or thereabouts with agents actually knowing this. The resource desk has helped every time however, and I have done it often enough post switch I know the policy hasn’t changed.
it is still the policy but I only have a 50% hit rate or thereabouts with agents actually knowing this. The resource desk has helped every time however, and I have done it often enough post switch I know the policy hasn’t changed.
Or HUCA until you find an agent who knows the rule.
Dec 19, 2019, 3:19 pm
#5
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I can see why R space may be greater than P/Z space (especially closer to departure). But I can't think of an explanation why availability would show P>Z. Any idea from a RM perspective?
Dec 19, 2019, 3:20 pm
#6
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Dec 19, 2019, 3:58 pm
#7
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I often see R availability and no P. Anyone in economy can upgrade, even 25k while I can't from an O fare, from PE to J. yes, that sucks.
Dec 19, 2019, 4:03 pm
#8
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Dec 19, 2019, 4:04 pm
#9
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Dec 19, 2019, 6:46 pm
#10
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Ok, so the more experienced FTers will know that:
- booking classes B/Y/O can be upgraded based on R or P availability on int'l routes and
- booking classes B/Y/O can be upgraded based on R, P or Z availability on NA routes
I could've sworn this information used to be published in the e-upgrade section of the AC website, i.e. here: https://www.aircanada.com/ca/en/aco/...s/request.html
But I can no longer seem to find it. Is that information still published anywhere on the AC website? Or does anyone know the ACpedia # explaining this?
- booking classes B/Y/O can be upgraded based on R or P availability on int'l routes and
- booking classes B/Y/O can be upgraded based on R, P or Z availability on NA routes
I could've sworn this information used to be published in the e-upgrade section of the AC website, i.e. here: https://www.aircanada.com/ca/en/aco/...s/request.html
But I can no longer seem to find it. Is that information still published anywhere on the AC website? Or does anyone know the ACpedia # explaining this?
https://web.archive.org/web/20190605...s/request.html
For eligible customers travelling on International flights with a Latitude (booking classes Y and B) or Premium Economy Flexible (booking class O) fare, upgrades are based on the availability of “P” booking class at time of request. For eligible customers travelling on North American and Caribbean flights with a Latitude (booking class Y, B) or Premium Economy Flexible fare (booking class O) fare, upgrades are based on the availability of “Z” booking class at time of request.
For eligible customers travelling on flights to North American, Caribbean, and International destinations holding a ticketed reservation in any other eligible fare (e.g. Flex, Premium Economy Lowest), upgrades are based on the availability of “R” booking class at time of request.
Once an upgrade is confirmed, the flight segment will be confirmed in “R” booking class regardless of what booking class was used to determine availability. All other fare rules (mileage accumulation, fees, etc.) will be based on the original purchased fare
For eligible customers travelling on flights to North American, Caribbean, and International destinations holding a ticketed reservation in any other eligible fare (e.g. Flex, Premium Economy Lowest), upgrades are based on the availability of “R” booking class at time of request.
Once an upgrade is confirmed, the flight segment will be confirmed in “R” booking class regardless of what booking class was used to determine availability. All other fare rules (mileage accumulation, fees, etc.) will be based on the original purchased fare
Jan 2, 2020, 3:09 pm
#11
Join Date: Dec 2011
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But I can no longer seem to find it. Is that information still published anywhere on the AC website? Or does anyone know the ACpedia # explaining this?
As much I enjoy teaching, I wasted an hour today educating and arguing with AC agents (two differnet bookings with long hold times for the agents to contact their resource desk), and life is just too short..
As much I enjoy teaching, I wasted an hour today educating and arguing with AC agents (two differnet bookings with long hold times for the agents to contact their resource desk), and life is just too short..
Last edited by codgerdave; Jan 2, 2020 at 3:26 pm Reason: correction
Jan 2, 2020, 4:09 pm
#12
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ACpedia 062523 or 052623. Cross referencing of fares when booked in a lower cabin or something to that effect. Huca seems to be the best bet even when you have the right acpedia reference because there's no guarantee that the agent you get on the phone will make the effort to look up the relevant page.
Also they might have worked at the airport in the past so they can't be wrong.
Also they might have worked at the airport in the past so they can't be wrong.
Jan 2, 2020, 4:11 pm
#13
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ACpedia 062523 or 052623. Cross referencing of fares when booked in a lower cabin or something to that effect. Huca seems to be the best bet even when you have the right acpedia reference because there's no guarantee that the agent you get on the phone will make the effort to look up the relevant page.
Also they might have worked at the airport in the past so they can't be wrong.
Also they might have worked at the airport in the past so they can't be wrong.
Will now screencapture this.
Last edited by yyznomad; Jan 2, 2020 at 6:22 pm Reason: spelling
Jan 2, 2020, 6:06 pm
#14
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I just wish I had made note of the proper reference when I had the chance. I was driving and just so happy to finally get an agent who could confirm my eup when it was P1R0 that I don't remember if it was 062 or 052 
Not sure if Amadeus changed any ACpedia references but this is all I have
Not sure if Amadeus changed any ACpedia references but this is all I have
Jan 3, 2020, 11:12 am
#15
Join Date: Dec 2011
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Posts: 11
Thank you! Next time it happens to me I'll try quoting both to the agent and if they do look it up and confirm which it is I'll update this thread.