Dear Santa - could AC please give me ......
Dec 10, 2019, 6:35 pm
#1
Original Poster
Join Date: Jan 2010
Location: Toronto
Programs: BA Exec Club - Demoted to Bronze and re-promoted to Silver alongside AC Elite 50K (gold) in 2022
Posts: 393
Dear Santa - could AC please give me ......
Waiting for my first recognition of 50k elite for 2020, and experienced a good cross section of flights to earn this status including PE back from SF yesterday. The flight was like most of my AC experiences - like a "curate's egg" - good in parts. The inconsistencies DRIVE ME MAD. So I thought my top 10 (first world) issues with AC which a bit of attention and dollars would do a lot for the brand.
10. At number 10, put a curtain between PE and economy. No privacy from coach including the constant foot traffic to use the PE loo.
9. Serve Goose Island IPA in PE. So, I was offered lager, lager or lager - three choices yesterday. When I asked for the Goose Island IPA (a buck or two more a tin - I was told I'd have to buy it)
8. Load the right balance of meals in PE for a YYZ to YVR or SFO sector. I have not had my choice the last three times now as they seem to load exactly the right number so the menu becomes redundant after the first row
7. Change your IFE programming. Got to the point now where I don't bother looking as there is nothing of interest
6. At number 6, fix the USB ports on the E190s. Yes I know they're on borrowed time and are due to go. What else isn't being maintained on them
5. Change the menu in the lounges! Bored of knorr packet soups, dips out of a vat out the back, and replenish the bananas occasionally
4. Give me more than 46 AQMs for a 600 buck ticket between YOW and YYZ. Though the race to lob pretzels and water by junior crew and only finish half way down the aircraft provides weekly entertainment.
3. Put some crew back on the aircraft. On a 787-900 from SFO - 8 crew which is legal leaving 3 for Biz and 5 to do PE and Economy. PE service is all and then nothing as the crew get lost down the back selling rubbish food
2. Getting excited now : and at number 2 - do a drinks round before lunch or dinner in PE and Biz. Most carriers do that drinks round and so a drink and nibbles keeps us busy while food is heated. I have my entree foil left on so I can have a drink first AND THEN wine with the meal. (occasionally for fun I've had the one drink rule enforced too which gets the call bell going.)
1 And at number one. CHANGE THE MENUs. I am sure the omelette with ground beef and warm cottage cheese has been around for 5 years in coach. The cod in Biz - they must have bought a job lot. The creamy tortellini and Mexican Chicken thigh has been on the menu in PE for over a year. (save yourselves the menu cards - we know it off by heart!!) Loads of press on how their Chefs work hard to deliver delicious food and innovation. . My (tiny) chicken breast and veg in coach to/from London is made in Germany, 300 calories and nuked within an inch of it's life - read the label. Fascinating read and around a 2 bucks a unit. Add a second tomato, a second shaving of cheese, something other than inedible carrot cake and so on. The blandness, lack of imagination, low quality, lack of choice and lack of rotation is sloppy, lazy and shows an indifference to customers.
and I didn't even start on my status recognition, dirty aircraft, punctuality etc etc
Happy Holidays!
10. At number 10, put a curtain between PE and economy. No privacy from coach including the constant foot traffic to use the PE loo.
9. Serve Goose Island IPA in PE. So, I was offered lager, lager or lager - three choices yesterday. When I asked for the Goose Island IPA (a buck or two more a tin - I was told I'd have to buy it)
8. Load the right balance of meals in PE for a YYZ to YVR or SFO sector. I have not had my choice the last three times now as they seem to load exactly the right number so the menu becomes redundant after the first row
7. Change your IFE programming. Got to the point now where I don't bother looking as there is nothing of interest
6. At number 6, fix the USB ports on the E190s. Yes I know they're on borrowed time and are due to go. What else isn't being maintained on them
5. Change the menu in the lounges! Bored of knorr packet soups, dips out of a vat out the back, and replenish the bananas occasionally
4. Give me more than 46 AQMs for a 600 buck ticket between YOW and YYZ. Though the race to lob pretzels and water by junior crew and only finish half way down the aircraft provides weekly entertainment.
3. Put some crew back on the aircraft. On a 787-900 from SFO - 8 crew which is legal leaving 3 for Biz and 5 to do PE and Economy. PE service is all and then nothing as the crew get lost down the back selling rubbish food
2. Getting excited now : and at number 2 - do a drinks round before lunch or dinner in PE and Biz. Most carriers do that drinks round and so a drink and nibbles keeps us busy while food is heated. I have my entree foil left on so I can have a drink first AND THEN wine with the meal. (occasionally for fun I've had the one drink rule enforced too which gets the call bell going.)
1 And at number one. CHANGE THE MENUs. I am sure the omelette with ground beef and warm cottage cheese has been around for 5 years in coach. The cod in Biz - they must have bought a job lot. The creamy tortellini and Mexican Chicken thigh has been on the menu in PE for over a year. (save yourselves the menu cards - we know it off by heart!!) Loads of press on how their Chefs work hard to deliver delicious food and innovation. . My (tiny) chicken breast and veg in coach to/from London is made in Germany, 300 calories and nuked within an inch of it's life - read the label. Fascinating read and around a 2 bucks a unit. Add a second tomato, a second shaving of cheese, something other than inedible carrot cake and so on. The blandness, lack of imagination, low quality, lack of choice and lack of rotation is sloppy, lazy and shows an indifference to customers.
and I didn't even start on my status recognition, dirty aircraft, punctuality etc etc
Happy Holidays!
Dec 10, 2019, 11:39 pm
#8
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 11, 2019, 11:16 am
#9
Join Date: Aug 2015
Location: YVR
Programs: AC E75K
Posts: 94
Dec 11, 2019, 12:51 pm
#10
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
Flightwaitresses willingness (or ability) to get, even charging, items from other cabins is widely varied. The hive mind reports everything from getting thing and not charging you, getting things and charging, refusing to try, or citing heisenpolicy forbidding it.
Dec 11, 2019, 3:37 pm
#14
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
Nice post MMM. I got to Post 13 without anyone mentioning;
1. A half decent OTP. 75% of the continent has weather too you know...
2. J Class seats that don't deflate
3. Some nutty expensive longhaul fares in PE and J
I'm feeling pretty punk right now so I will stop and leave. Santa are u listening????
1. A half decent OTP. 75% of the continent has weather too you know...
2. J Class seats that don't deflate
3. Some nutty expensive longhaul fares in PE and J
I'm feeling pretty punk right now so I will stop and leave. Santa are u listening????
Last edited by TheOnlyWayTo Fly; Dec 11, 2019 at 3:39 pm Reason: Forget to tick Instant Notification