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-   -   Help! Canít find gate 171 at YYZ (https://www.flyertalk.com/forum/air-canada-aeroplan/1998794-help-can-t-find-gate-171-yyz.html)

Sean Peever Dec 7, 19 1:29 pm

Help! Canít find gate 171 at YYZ
 
checked in on the AC mobile app. Got my boarding pass etc. Actually worked so thatís a huge plus! 1/8 since the transition. But I canít for the life of me find gate 171. Help AC?


https://cimg6.ibsrv.net/gimg/www.fly...084d47326.jpeg

ecc Dec 7, 19 1:39 pm

Are you at the airport? Look for the information screens for your flight's gate. Flag down an AC employee?

Sean Peever Dec 7, 19 1:42 pm


Originally Posted by ecc (Post 31816276)
Are you at the airport? Look for the information screens for your flight's gate. Flag down an AC employee?


The closest I can find is F71. Maybe Iíll just try and go there?

ecc Dec 7, 19 1:56 pm


Originally Posted by Sean Peever (Post 31816281)
The closest I can find is F71. Maybe Iíll just try and go there?

No, F71 is transborder if memory serves.
https://flightaware.com/live/flight/ACA125 and https://www.torontopearson.com/en/departures/flights/aca125/t1207aca125yyzyvr/ say you need gate D45.

Look for the various information screens inside the terminal for more accurate information. Or ask an airport or AC employee for assistance.

They look like
https://cimg6.ibsrv.net/gimg/www.fly...437dca3df9.jpg
https://cimg7.ibsrv.net/gimg/www.fly...97b5339ba9.jpg
Etc.

canadiancow Dec 7, 19 1:59 pm

Reminds me of when I missed standby because the app gave me the wrong gate. Had it been accurate, or had no gate, I would have made the flight.

At least when it gives you a non-existent gate (171) or an obviously-wrong gate (71), you know you need to check elsewhere.

Sean Peever Dec 7, 19 2:04 pm


Originally Posted by ecc (Post 31816324)
No, F71 is transborder if memory serves.
https://flightaware.com/live/flight/ACA125 and https://www.torontopearson.com/en/departures/flights/aca125/t1207aca125yyzyvr/ say you need gate D45.

Look for the various information screens inside the terminal for more accurate information. Or ask an airport or AC employee for assistance.

They look like
https://cimg6.ibsrv.net/gimg/www.fly...437dca3df9.jpg
https://cimg7.ibsrv.net/gimg/www.fly...97b5339ba9.jpg
Etc.

Well what the hell! Thatís not where the AC app says to go???



Iíve got a tight connection due to a delayed flight ( AC claims 1 min delay due to aircraft rotation and 1hr21min delay due to assisted boarding of 18 pax - but the assisted boarding didnít start until after the scheduled departure time ). So Iím trying to plan where I need to rush to. Itís hard not to trust the AC app but since I canít find 171 Iíll try D45 instead of F71. Letís hope that works!

ecc Dec 7, 19 2:11 pm


Originally Posted by Sean Peever (Post 31816351)
Well what the hell! Thatís not where the AC app says to go???



Iíve got a tight connection due to a delayed flight ( AC claims 1 min delay due to aircraft rotation and 1hr21min delay due to assisted boarding of 18 pax - but the assisted boarding didnít start until after the scheduled departure time ). So Iím trying to plan where I need to rush to. Itís hard not to trust the AC app but since I canít find 171 Iíll try D45 instead of F71. Letís hope that works!

You won't be able to get to the transboder gates, you need to go to the domestic section. Your boarding pass has ITD OSS so you won't have to go pick up your bag, just follow the signs for domestic connections with Air Canada, and there's staff there to route people to the small CBSA booth. There are screens along the walkway to show you what gate you need.

You will definitely need the D Gates no matter what for a domestic flight. If memory serves, E is international, F is transborder, and some gates are E/F combos.

Keep an eye on the link from Pearson departures as this is likely the most up to date source of information. https://www.torontopearson.com/en/de...7aca125yyzyvr/

Sean Peever Dec 7, 19 2:18 pm


Originally Posted by ecc (Post 31816372)
You won't be able to get to the transboder gates, you need to go to the domestic section. Your boarding pass has ITD OSS so you won't have to go pick up your bag, just follow the signs for domestic connections with Air Canada, and there's staff there to route people to the small CBSA booth. There are screens along the walkway to show you what gate you need.

You will definitely need the D Gates no matter what for a domestic flight. If memory serves, E is international, F is transborder, and some gates are E/F combos.

Keep an eye on the link from Pearson departures as this is likely the most up to date source of information. https://www.torontopearson.com/en/de...7aca125yyzyvr/


well thatís annoying. I re-looked at this AC app like a dozen times and I canít find any letters for gates in it.

canadiancow Dec 7, 19 2:35 pm


Originally Posted by ecc (Post 31816372)
You won't be able to get to the transboder gates, you need to go to the domestic section. Your boarding pass has ITD OSS so you won't have to go pick up your bag, just follow the signs for domestic connections with Air Canada, and there's staff there to route people to the small CBSA booth. There are screens along the walkway to show you what gate you need.

You will definitely need the D Gates no matter what for a domestic flight. If memory serves, E is international, F is transborder, and some gates are E/F combos.

Keep an eye on the link from Pearson departures as this is likely the most up to date source of information. https://www.torontopearson.com/en/de...7aca125yyzyvr/

For the record, Sean's post is satirical.

I only mention this because you're putting a lot of effort into helpful advice, and I guarantee he's not going to try to walk to the F gates for his flight to YVR.

SteadyAT Dec 7, 19 2:49 pm

Another glitch since Amadeus...
This happened on my dad's flight YYZ to YVR on Nov 26.
When I printed out his BP, it was Gate 165, IIRC. This translated to D39.
So, doing the math, 171 = D45.

ecc Dec 7, 19 2:54 pm


Originally Posted by canadiancow (Post 31816433)
For the record, Sean's post is satirical.

I only mention this because you're putting a lot of effort into helpful advice, and I guarantee he's not going to try to walk to the F gates for his flight to YVR.

Oh, I really didn't get that at all, I thought he genuinely needed help. Thank you canadiancow for pointing this out, text really doesn't convey tone well, and I have a hard enough time distinguishing satire as it is. /S or a :D would have been very helpful to make that distinction, especially on mobile where you don't see people's status/memberships, which is what I use most of the time.

Well, I hope that at least this info on what to do helps someone in the future, if they are a FOTSG or something and get bad data from the app.

SteadyAT Dec 7, 19 3:03 pm


Originally Posted by ecc (Post 31816486)
Oh, I really didn't get that at all, I thought he genuinely needed help.

Tongue in cheek as OP might have been, your effort and willingness to help an FTer "in need" is the epitome of what makes FT a great community. ^

Sean Peever Dec 7, 19 3:49 pm

Update, Gave my boarding pass to AC Agent, and asked them where to go to catch the flight. He told me international gates is where I have to go. I confirmed with him 3 times for a flight to Vancouver and he said “yes sir”. The Toronto Airport crew manning the door wouldn’t let me through.

#OkI’mDoneNow

Done pretending to be a regular passenger for a day, it’s way too frustrating and I’m getting sent all over the place. I’m going back to being a FTr.

codfather Dec 7, 19 4:34 pm


Originally Posted by Sean Peever (Post 31816641)
Update, Gave my boarding pass to AC Agent, and asked them where to go to catch the flight. He told me international gates is where I have to go. I confirmed with him 3 times for a flight to Vancouver and he said ďyes sirĒ. The Toronto Airport crew manning the door wouldnít let me through.

#OkIímDoneNow

Done pretending to be a regular passenger for a day, itís way too frustrating and Iím getting sent all over the place. Iím going back to being a FTr.

Saw your tweet @acaltitude hahaha it showed up in my feed

rally66 Dec 7, 19 4:39 pm

171is a gate at T1 in YYZ. Pilots do not use the terminal gate number when AC ground control tells them where to go on arrival. 171 is at the most southerly point of the international hammerhead. Probably gate E71 for pax inside.

Sean Peever Dec 7, 19 4:42 pm


Originally Posted by codfather (Post 31816765)
Saw your tweet @acaltitude hahaha it showed up in my feed

lol well jokes aside. I feel bad for people who donít understand how things work ( letís say 90%) and they have to rely on AC staff and system to be correct. And when both staff and systems canít be correct and and that wrong itís got to be beyond frustrating for the common pax.

yyz_atc_qq Dec 7, 19 4:45 pm

Good thing your flight is late due inbound aircraft. Gives you time to find the hidden gate

Sean Peever Dec 7, 19 4:47 pm


Originally Posted by yyz_atc_qq (Post 31816793)
Good thing your flight is late due inbound aircraft. Gives you time to find the hidden gate


lol I saw that. Total bs. Itís been sitting here at the gate for 45 min already.

Bohemian1 Dec 7, 19 5:21 pm


Originally Posted by yyz_atc_qq (Post 31816793)
Good thing your flight is late due inbound aircraft. Gives you time to find the hidden gate

Maybe someone at YYZ is a Harry Potter fan and wanted their own hidden gate. Maybe you just have to run really hard at the wall.

canadiancow Dec 7, 19 5:48 pm


Originally Posted by rally66 (Post 31816772)
171is a gate at T1 in YYZ. Pilots do not use the terminal gate number when AC ground control tells them where to go on arrival. 171 is at the most southerly point of the international hammerhead. Probably gate E71 for pax inside.

But we're talking about the passenger side, so the outer numbers are irrelevant.

And the most southerly point of the hammerhead is not a domestic gate.

Indiavictorcharlie Dec 7, 19 8:53 pm

171 appears to be the catch all gate they (the app/website) assign a few days out to a bunch of flights. I've seen it before for yyz-yyc and yyz-yvr. I've only seen it 2 or 3 days before my flight either backtracking through the app(both old and new) on the track inbound option or on the website under flight status. It invariably switches to a domestic gate roughly 30 hours before departure. Never had it on a boarding pass though so maybe this is an enhancement I haven't had the chance to experience yet.

Indiavictorcharlie Dec 7, 19 10:17 pm


Originally Posted by Indiavictorcharlie (Post 31817188)
171 appears to be the catch all gate they (the app/website) assign a few days out to a bunch of flights. I've seen it before for yyz-yyc and yyz-yvr. I've only seen it 2 or 3 days before my flight either backtracking through the app(both old and new) on the track inbound option or on the website under flight status. It invariably switches to a domestic gate roughly 30 hours before departure. Never had it on a boarding pass though so maybe this is an enhancement I haven't had the chance to experience yet.

https://cimg9.ibsrv.net/gimg/www.fly...83242b3aeb.jpg
Exhibit A.:D

global happy traveller Dec 8, 19 4:26 am

I recall the airport went and changed the gate numbers a while back

1 - terminal number
71 - gate number

I think most of the domestics are 140 series and lower (smaller planes). Transborders in the 150-160s, internationals 170 and then transborder small planes into 180-190s.....

then like others have said several had switchover gates to accommodate flexible operations (ie. international/domestic)

SLC-YYZ Dec 8, 19 7:23 am

Did you find and make it?
 
Hi Sean Peever Ö did you make it?

beachmouse Dec 8, 19 7:38 am

For further reference, an airportís web site will also typically have a departures and arrivals feed thatís in sync with the big screens and include gate information when a gate has been assigned. This can be useful in places like ATL, where that information can be slow to get pushed to airline apps, leaving North Terminal/South Terminal displayed as the departure gate way too long

24left Dec 8, 19 7:59 am

@Sean Peever did his usual brilliant job at conveying info with his subtle humour, which we've seen before on other AC IT mis-adventures.

But being at YYZ and looking at the faces of pax who are trying to figure out where they are supposed to be, got me thinking about what it's like for the many who don't know gate numbering - be it temporary on the AC app, inside the terminal or outside.

Also, who assigns the gates for AC and generally, how far in advance?


What if someone had to find an AC gate at YYZ and went searching on a map, they would discover no gates numbered 171.

YYZ has one of the worst airport websites that I've seen in my travels. Poorly designed, not intuitive, sticky, and information not designed for easy access. For that I blame designers and YYZ/GTAA people.

https://maps.torontopearson.com/?vid...mciOmZhbHNlfX0

https://cimg6.ibsrv.net/gimg/www.fly...e2b0231e21.png


https://cimg6.ibsrv.net/gimg/www.fly...a60aa7e17a.png




AC has a section on their website for connections with terminal maps

This is the one from Canada-Canada connections.

https://www.aircanada.com/ca/en/aco/...in-canada.html


https://cimg8.ibsrv.net/gimg/www.fly...2fe57f4385.png

skybluesea Dec 8, 19 8:44 am


Originally Posted by 24left (Post 31818135)
[...did his usual brilliant job at conveying info with his subtle humour, which we've seen before on other AC IT mis-adventures.

Agree.- and may also be poking fun at the occasional over-reliance by some on what readily available information IT-wise.

GYAA has an excellent customer information staff throughout T1, as do AC with their tablets at the Gate-head especially when flights are late - the FIDS are generally accurate and when arriving on T1 Intl side, which I do often 2x monthly or more, FIDS available before heading down long corridor to CBSA. And I do pay attention to in-flight calls, and SD always gives reminder before landing for cnx passengers check the FIDS or ground staff for latest gate info.

Would it be better to NOT have inaccurate gates # on the App - of course, are folks competent enough to figure out what to do when it is not - IMHO yes!

YYC traveler Dec 8, 19 8:47 am

One of the 'features' of https://www.flyertalk.com/forum/air-...ll-2019-a.html is the addition of airport maps. Using the app, I checked the YYZ maps and they essentially match 24left's images.

Using the search function for Gate 171 returns 'Sorry, no matches found'. Hey AC, I would suggest that left hand and right hand need to talk.

Sean Peever Dec 8, 19 11:29 am


Originally Posted by SLC-YYZ (Post 31818048)
Hi Sean Peever Ö did you make it?

ya.... After listening to the Airport agents and Air Canada systems for 2 hours being sent all over the place I finally decided to listen to FT and was at my gate in under 5 min.

Academic Dec 8, 19 12:16 pm

Which gate?

Sean Peever Dec 8, 19 12:23 pm


Originally Posted by Academic (Post 31818851)
Which gate?

D45

houseofzeus Dec 8, 19 6:05 pm


Originally Posted by Indiavictorcharlie (Post 31817188)
171 appears to be the catch all gate they (the app/website) assign a few days out to a bunch of flights. I've seen it before for yyz-yyc and yyz-yvr. I've only seen it 2 or 3 days before my flight either backtracking through the app(both old and new) on the track inbound option or on the website under flight status. It invariably switches to a domestic gate roughly 30 hours before departure. Never had it on a boarding pass though so maybe this is an enhancement I haven't had the chance to experience yet.

Yeah, I had this happen recently while already airside as well. My flight to EWR which we were already waiting at the gate for got cancelled and consolidated into a later flight, in the app this showed up as a gate change to a gate that didn't actually exist (I thought it was 161 but maybe it was 171 it was a few weeks ago...) until rebooking was completed properly about 10 minutes later. A few passengers got similar information and asked the gate agent who had been preparing for the now cancelled flight and they had no idea where it was either and led them all off to customer service...

ffsim Dec 8, 19 7:24 pm


Originally Posted by canadiancow (Post 31816433)
For the record, Sean's post is satirical.



Youíre no fun :p


Originally Posted by Sean Peever (Post 31818880)
D45

Well, duh lol

yyznomad Dec 8, 19 10:03 pm


Originally Posted by canadiancow (Post 31816433)
For the record, Sean's post is satirical.

Buzzkill much?

So sugoi. すごすぎる!

vernonc Dec 9, 19 5:35 am

Someone needs to make some GTAA signs with directions to gate 171.

yyznomad Dec 9, 19 8:44 am


Originally Posted by rally66 (Post 31816772)
171is a gate at T1 in YYZ. Pilots do not use the terminal gate number when AC ground control tells them where to go on arrival. 171 is at the most southerly point of the international hammerhead. Probably gate E71 for pax inside.

Yep, and the pilots still announce, on occasion, that "we're arriving at gate 139" or whatever.

rage Dec 9, 19 2:12 pm


Originally Posted by global happy traveller (Post 31817764)
I recall the airport went and changed the gate numbers a while back

1 - terminal number
71 - gate number

I think most of the domestics are 140 series and lower (smaller planes). Transborders in the 150-160s, internationals 170 and then transborder small planes into 180-190s.....

Just to be confusing, there are also 200 gates in the transborder zone, on the pier off to the side. Which may make sense, because I was told (though I can't verify the accuracy of the statement) that that part of the building used to be part of T2 and is the only thing left standing from then.

thop Dec 9, 19 6:53 pm

It is complicated, largely due to the organic, historical growth and reconstruction of Pearson. An example is why there is a terminal 1 and 3 but not currently a 2.

The map of all the parking areas that pilots are directed to is part of the CYYZ charts (left as an exercise for the interested reader). It includes terminal 1 (areas 101-193, plus T1 east areas 244-272) which happen to also be gates (more on that later), plus non-gate parking areas H1-H14, one of which I've actually arrived at in the past. Also terminal 3 (areas A1A-A6, B7-B22, C24-C41), the infield terminal (521-531), parts of north apron EB (500-512), south apron EA (541-547), and the Fedex facility (601-609).

Many of those parking areas correspond to gates, and sometimes those gates have a predictable mapping to the parking areas, but not always. I believe all of the T3 gate numbers are the same as the parking area numbers, but I don't spend much time there so haven't researched. For T1, the gates between D1 and F80 are almost always D, E, or F plus the last two digits of the parking area. Once you hit parking spots 191 and 193, then they start compressing that into F82, F83, and then assign the remainder of F84-F99 to the 200-series parking areas. Often there is only one Dxx, Exx, Fxx for a parking area, but there are several swing gate areas between D and E, and E and F, and also (if I remember correctly) E82 and F82 which are very different places, the former being a bus gate in the international hammerhead, and the latter being area 191. I believe E67 is also an international bus gate also not corresponding to a parking area.

United has a penchant for showing arrivals at the parking area numbers, but departures from the gate numbers. Air Canada normally does pretty well at showing gate numbers exclusively, though as Sean notes in the original post, not always and not consistently.

I've spent too many delays wandering around T1, particularly the TB areas...

I will note that as far as I know, there is no part of the current pier forming the 200-series gates, that consists of any structure formerly comprising the old terminal 2, long since torn down, or the old East Satellite Terminal, also torn down.

jasdou Dec 9, 19 8:21 pm

Oh look, I found Sean PeeverĎs gate!

https://cimg3.ibsrv.net/gimg/www.fly...7b9d1b969.jpeg

skybluesea Dec 9, 19 8:35 pm

aaahhh....the dreaded Rouge, if I see engine cowling correctly ?


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