URGENT issue with UA award ticket on AC
Nov 30, 2019, 5:46 pm
#31
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lol... yup, most of us know it... but this is the AC forum, so be aware that the love for AC runs deep here
And no, you will not reach anyone at AC, especially with the ice storm tomorrow at YYZ.
Since your first flight is cancelled, can you not call UA to reroute you since its their ticket? You ll never get anywhere with AC.
And no, you will not reach anyone at AC, especially with the ice storm tomorrow at YYZ.
Since your first flight is cancelled, can you not call UA to reroute you since its their ticket? You ll never get anywhere with AC.
Nov 30, 2019, 5:48 pm
#32
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Givent that there is an IRROPS in place at YYZ, can you see your booking in the Cancelled and Interrupted flight service page? Does it let you see any suggested changes?
Also, other folks will know better - if OP is in J, doesn't that entitle him/her to Concierge service? i.e. a phone line that might answer?
Also, other folks will know better - if OP is in J, doesn't that entitle him/her to Concierge service? i.e. a phone line that might answer?
Nov 30, 2019, 5:48 pm
#33
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Since you have no status - and nobody is answering the phone - perhaps show up at the airport tomorrow and duke it out with AC in person
At the time of your first post, if you are near EWR you could've spoken to an AC agent - I think the last AC flight out of EWR is 8:45pm
At the time of your first post, if you are near EWR you could've spoken to an AC agent - I think the last AC flight out of EWR is 8:45pm
Nov 30, 2019, 5:49 pm
#34
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re. concierge "Air Canada Signature Class customers on an Air Canada-operated flight originally booked and ticketed in the following classes are eligible for select Concierge services: J, C, D, Z and P." Award books into I.
so when I log into "manage my booking" on Air Canada it is showing me TWO sets now. One for 12/1, one for 12/2? Do I just show up at LGA tomorrow with my BP for YYZ-BOM printed and hope for the best?
but I am ALSO being shown:
Did the UA agent who rebooked me on LGA-YYZ accidentally force me into a biz revenue bucket (hence "J") on 12/1 and not properly close out 12/2?
On with another UA agent who gave me a 016 ticket # and indicates I am ticketed and confirmed LGA-YYZ-BOM all through in J. IF I have a ticket # it should be all good? I asked them to forward me the email. On a brief hold.
Last edited by WineCountryUA; Nov 30, 2019 at 7:41 pm Reason: merged consecutive posts by same member
Nov 30, 2019, 5:57 pm
#36
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https://www.flyertalk.com/forum/air-...g-amadeus.html
Nov 30, 2019, 6:01 pm
#38
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Now it's showing BOTH of these...possible when I asked UA agent to move me to AC 707 after EWR was cancelled she forced me into a revenue bucket on YYZ-BOM hence "J?" The EWR-YYZ-BOM in I is what AC moved me to without my permission for 12/1. I can't get AC or UA on the phone. Before this went haywire I did OLCI, so I have a BP for AC 46 tomorrow. Show up to LGA and hope they put me on AC 707 and keep me on AC 46?
Nov 30, 2019, 6:06 pm
#39
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Now it's showing BOTH of these...possible when I asked UA agent to move me to AC 707 after EWR was cancelled she forced me into a revenue bucket on YYZ-BOM hence "J?" The EWR-YYZ-BOM in I is what AC moved me to without my permission for 12/1. I can't get AC or UA on the phone. Before this went haywire I did OLCI, so I have a BP for AC 46 tomorrow. Show up to LGA and hope they put me on AC 707 and keep me on AC 46?
Nov 30, 2019, 6:07 pm
#40
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Now it's showing BOTH of these...possible when I asked UA agent to move me to AC 707 after EWR was cancelled she forced me into a revenue bucket on YYZ-BOM hence "J?" The EWR-YYZ-BOM in I is what AC moved me to without my permission for 12/1. I can't get AC or UA on the phone. Before this went haywire I did OLCI, so I have a BP for AC 46 tomorrow. Show up to LGA and hope they put me on AC 707 and keep me on AC 46?
The weather tomorrow will be bad - the LGA flight may not even happen - and you may get rerouted on other carriers anyway.
Nov 30, 2019, 6:10 pm
#41
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Also, everyone should go in and buy up all the YYZ-BOM flights in J full fare to block seats for this poor guy, LOL. 24 hr refund and all, you know? So sad.
Nov 30, 2019, 6:11 pm
#42
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Nov 30, 2019, 6:12 pm
#43
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I think a fair outocome would be that UA does indeed rebook the OP in full J - and the OP gets to collect a gazzilion MP miles based on price of ticket
Nov 30, 2019, 6:16 pm
#44
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The UA agent who just put me on hold SAID it's ticketed, but I am awaiting his email.
Nov 30, 2019, 6:24 pm
#45
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